Send - InsurTech Innovation Award 2022

1. The smart SaaS
underwriting platform for
agile insurers.
July 2022

2. 30-40%
of underwriter’s time is spent
administrative tasks, such as
executing analyses
82%
of insurers believe they need to
innovate faster than ever to keep a
competitive advantage
18-month
timeline for insurance companies
to implement alterations to the
underwriting process
Up to an
PROBLEM WE’RE ADDRESSING
McKinsey Accenture Deloitte
Insurance companies have not
invested in optimising and automating
underwriting operations.

3. It’s time to
reimagine a
new future
SEND
3 REIMAGINING A NEW WAYTO WORK

4. Introducing Send
Underwriting Workbench
◾ A single platform for managing new business,
renewals and endorsements.
◾ A one-stop desktop for underwriters – data,
documentation, decision points all in one place.
◾ A smart SaaS platform with global capability
across the full insurance lifecycle.
AI-enriched, API-enabled, composable technology.
The result?
Insurers streamline operations,
drive savings and work smarter.
THE SOLUTION

5. The smart SaaS platform for global insurers and
managing general agents
Send has developed an innovative SaaS
platform that enables commercial insurance
companies to streamline operations.
The AI-enriched workbench automates
admin-heavy tasks and frees up underwriters
to focus on core work that drives growth.
Our first customer was the global insurer,
Aviva, in 2019. We now have 6 customers
in multiple geographies, a fast growing
pipeline and employ 50+ people.
£2.3bn Gross Written Premium
processed via Send platform
Delivery Partners
Customers
NW Re
Ltd
ABOUT US

6. THE SOLUTION
Automatesadmin-heavytaskswith
AI-poweredworkflows
Acceleratesdecisionmaking
Bringscomplexdataoutofsilos
intoonesolution
Theconnectedworkbenchforagile
insurers

7. SEN
D
UNDERWRITING
WORKBENCH
Core Benefits
Here are some of the enterprise-wide
benefits of Send Underwriting
Workbench:
Single platform for all
work
Regain control and focus on core work
that drives growth with new business,
renewals and endorsement data all
together in a single platform.
View and track work
Forget about spreadsheets
and do-lists. Our workbench
brings tasks out of silos so you
can easily view and track work
through the entire lifecycle.
Understand
risks
Receive submissions in a way
that suits you. Collect data once,
seamlessly ingest complex
third-party data and get a clear
understanding of risk.
Standardised
journeys
Use purpose-built workflows that
mirror the way you do business - they
are conversational, iterative, fluid.
Standardise underwriting journeys and
processes for dynamic modelling.
Increase automation
We do the heavy lifting for you by
automating admin-intensive tasks and
eliminating rekeying. We take all the
stress out of the underwriting process
and drive greater efficiencies.
Scale on-demand
Remove the barrier to innovation
and be ready for change with an
agile platform. Pivot quickly, scale
on-demand, deliver continuous
transformation.
To make rapid, accurate decisions insurers need information at their
fingertips, in real-time. Our cloud- based, web service-enabled, AI-
assisted workbench is enriched with business intelligence. Better
reporting, seamless workflows and a single customer view not only
enable a better handle on productivity but enable them to lead with
commercial confidence.

8. SEN
D
UNDERWRITING
WORKBENCH
Core Features
A single
platform
A single platform for managing new
business, renewals and endorsements
– one place where resources, data and
work align.
Role-based workflows
Highly configurable role-based workflows
including automated triage, appetite
checks and user-focused dashboards for
full visibility
Seamless
integration
Seamless integration of new data
sources with API’s enable work
to flow freely across all systems,
including legacy PAS.
Advanced artificial
intelligence
Advanced artificial intelligence and data
processing toolsets provide contextual
risk assessment, SOV processing and
pricing in real-time.
Lowcode
microservice
architecture
Low code microservice architecture
enables frequent and reliable delivery of
new capabilities. A fluid platform - based
round interchangeable components
Rapid SaaS
deployment
High secure, cloud-based technology.
Rapid SaaS deployment gets you up
and running in weeks, not months.
Numerous digital-first players are entering the fray.We can
help kickstart new entrants with out-of-the-box digital
systems. Our workbench also bolts onto existing critical
systems to give mature organisations the same
advantage as start-up insurers. We are the accelerator to
their modernisation.

9. Decision-making
in record time
50%
reduction in
processing time
30%
more time to focus
on core work
Our workbench is proven in both start-up and
enterprise companies in the commercial and specialty
market. Aside from streamlining operations and
providing forward visibility, our customers report:
SEND
9 REIMAGINING A NEW WAYTO
WORK

10. Wantedtobecomemoreagileandtoregain
controloverunderwritingandriskdata.
About
Amajorglobalinsurer
Approach
Selectedinahighlycompetitive RFP
Agiledelivery:on-time,on-budget.
Nowprocessingover25linesofbusiness,
£1bnGWP,over400users.
Extensivenewfunctionalityin
development.
Result
Highly-agileplatformbuiltforchange
Underwritingteamsregaincontroland
focusoncoreworkthatdrivesgrowth.
Insurerspokesperson:
“10xthebusinessbenefitforone
hundredthofthecost.”
Top4UKinsurer(by
GWP)
CASE STUDY

11. The things that help us beat our
competition
AI-driven automation
• Rich AI and data processing toolsets
provide contextual information and
processing in real-time.
Composable technology
• Customers can pick and
choose components.
• We can sell to customers regardless of
size, scale or existing systems.
Integration-first approach
• Integration via API enables highly
dynamic workflows.
• Our connectivity enables work to flow freely
across all systems, including legacy.
Built for change
• Low code architecture ensures delivery
of new capabilities.
• We can build, test and release new
capabilities in days.
Rapid SaaS deployment
• Rapid proven deployment to any re/insurer,
or MGA, regardless of their size.
• We get teams up and running securely in
weeks, not months.
• Easy-to-adopt, easy-to-use, easy-to-scale.
HOW ARE WE DIFFERENT?
Proven expertise you can trust
• We provide a single platform with global
capability – across the full insurance
lifecycle.
• Built for insurance professionals, by
insurance professionals.

12. SEN
D
ABOUT
US
UK born with global reach
Headquartered in London
Technology and delivery partners
50+
Staff
201
7
Start-up
£2.3bn
GWP processed
via Send platform
Privatel
y
Owned
175%
ARR growth in
2021/22
15+ years
Average domain experience
Our market
Global commercial
specialty market
Who we help
Insurers
MGAs
Reinsurers
Our customers
From start-ups
to enterprises