The Digital Innovation Award - bolttech

1. C1 — Public
The Digital Insurer
Insurtech Innovation
Award 2021
Presented by bolttech

2. 2 © 2021 bolttech |
Who we are
A part of Pacific Century Group, bolttech launched in April 2020. Headquartered in Singapore and Hong
Kong, we’re a global organisation operating across 14 markets.
7.7 million
customers
1,400
employees
14 markets
across
3 continents

3. 3 © 2021 bolttech |
Introducing bolttech
Introducing bolttech
A leading insurtech exchange and digital native provider
of innovative protection and insurance products
Digital
Insurance
Device
Protection
Insurtech
Exchange
Fast product
launch,
innovation and
reinsurance
Core customer
offering and access
point to distribution
Data driven | Technology-enabled operations | Digital native | Global platform
Insurtech Exchange
(SaaS & Digital Brokerage)
Digital Insurance
Our insurtech exchange enables partners
to connect customers with digital insurance
quickly and seamlessly, via both SaaS and
digital brokerage.
 4 million policies through the platform in 2020
 US$4.6 billion premium in-force (Dec 2020)
 150+ insurance product providers
Our underwriting capability allows us to
create innovative general insurance
products to support an end-to-end digital
customer experience.
 2 million customers in Hong Kong and Thailand
 #1 customer experience (Hong Kong general
insurance, Forrester)
Device Protection Our next-generation AI-driven device
protection business offers customers
protection for their digital devices through
repair, switch, trade-in, and technical support.
 5.5 million customers
 11 markets across 2 continents
 36,000 point of sale
We’re an insurtech unlike any other. As a digital native, we offer speed and agility with a portfolio of ideas and
solutions that are as unique as they are powerful and proven.

4. 4 © 2021 bolttech |
Transforming the way insurance is bought and sold
At the heart of everything we do is our insurtech exchange.
4 million policies
written in 2020
150+ insurance
product providers
 US$4.6 billion in-force annualised premiums on our U.S. exchange as
of December 2020
 Established insurtech exchange businesses in the U.S., Thailand and
Vietnam
US$4.6 billion
premium-in-force
 Now expanding into new markets with broker licenses in Europe, Hong
Kong, and Taiwan
 150+ insurance providers on the exchange including Progressive,
USAA, Liberty Mutual, AIG, Chubb, Bangkok Insurance – and Rabbit
LINE Pay who feature here as a case study
We offer it as both Software-as-a-Service (SaaS) and a digital brokerage.
This hyper-connected technology means we can bolt insurance onto
pretty much anything. It also means that anyone with a brand and a
customer base can sell insurance. Quickly, easily, seamlessly (even if
you don’t normally sell insurance). Watch this video to see how our exchange works
(password: bolttech!)

5. 5 © 2021 bolttech |
Our technology-enabled ecosystem
Insurance agents Telecommunications
companies
Banks & financial
institutions
Online travel
agencies
(Digital Brokerage) eCommerce &
affinity partners
platform
End
customers
Distribution
channels
Product
providers
API integration
API integration
Technology
ecosystem
(Device Protection) Third party Third party Third party Third party
Insurance
company
Insurance
company
Insurance
company
Insurance
company
Whether you’re a distribution partner or an insurance provider, the bolttech ecosystem creates more
value, deepening relationships and unlocking new revenue streams.

6. 6 © 2021 bolttech |
The bolttech difference
Our insurtech exchange leverages three key strengths that we believe present an engaging point of
difference:
All our applications operate as
micro services within IT containers.
Like tech giants such as Google,
this approach gives us a
framework from which to design
anything we want - from layout and
content to typography and styling.
Our solutions are also agnostic and
modular - so we can create
bespoke, white labelled products
that can be fully customised for our
partners.
We live in the cloud
Insurance is an old and often slow
industry that’s synonymous with
legacy technology. We’ve flipped that
by ensuring we can seamlessly and
rapidly integrate with our partners’
ecosystems.
Our products (and tech) can be bolted
on at any point in the insurance /
protection value chain. Our hyper-
connectivity is one of our biggest
technology stack differentiators, and
our speed is a major competitive
advantage.
We’re all about
speed and scale
We regularly conduct customer
segmentation growth hacking. And
we routinely use our data insights to
design our products (and validate our
strategy), ensuring sustainable,
ongoing success.
For example, we’ve now developed
device protection products for low-
income customer segments in
developing markets – breaking down
traditional business models -
improving insurance access where
ability to pay could be a barrier.
We’re customer-
focused

7. 7 © 2021 bolttech |
Our insurtech exchange in action
Good for our
partners
Our on-demand exchange
empowers our partners to
say yes to more of their
customers more of the time.
They can cross-sell
insurance quickly, easily, and
according to their own risk
appetite.
Good for
customers
We enable fast, easy
access to insurance. Our
data means customised
journey flows with a
choice of products
(including COVID-19
cover).
Good for the
industry
This is about offering
insurance in new and
alternative distribution
channels, creating new
habits and powerful
impact for our industry.
In 2020 we enabled LINE, Thailand’s super app, to offer over 10 insurance
products from more than 20 insurance carriers via a single API integration – all
of which took just three months.
Currently used by over 47 million Thais, LINE focuses on bundling multiple B2C
services into the app - including Rabbit LINE Pay, an e-wallet launched in 2018.
In January 2020, we integrated our ecosystem of insurance products into Rabbit
LINE Pay, creating an exclusive, co-branded partnership.

8. 8 © 2021 bolttech |
Creating and integrating our own
payment gateway
Seamlessly and rapidly bolt
insurance into our partners’
ecosystems
What we did and how we did it
Our business is designed as a cloud-
first model. By using the very best
SaaS, we can seamlessly bolt into
the backend of our partners’ IT. Not
only can we bootstrap insurance onto
pretty much anything, we can do it at
phenomenal speed, and scalability.
The integration
1
The design
2
Highly-intuitive customer experience
from onboarding to check-out
Working with Rabbit LINE Pay, we created
a highly-intuitive customer experience:
 All medical plans have self-declared
underwriting meaning instant, easy
cover
 Our average onboarding is 90 seconds
 Customer cover confirmed in the app
with instant-send e-policy sent straight
to customer
Overcoming the challenges
3
Logistically, our main challenge was
in integrating a new payment
gateway. Our team of engineers got
to work and enabled this in a matter
of weeks.

9. 9 © 2021 bolttech |
Putting the power of technology to work
By bootstrapping our insurtech ecosystem into the ecosystem of one of Thailand’s biggest super apps
with such huge success, we’ve clearly demonstrated that anyone can diversify their business model:
non-insurers can sell insurance, and insurers can integrate products vertically elsewhere and in doing
so, create their own new and alterative distribution channels.
Video link to be provided
Watch our case study video here:
We offer everything our partners need
While there are competitors in the
marketplace, what makes us unique is the fact
that we combine products as well as a
software delivery service. Some competitors
have an insurtech-powered platform; some
have a range of insurance products. But none
of them have both.