Webinar for June - Digital Bancassurance

1. 1
DIGITAL BANCASsURANCE

2. Today’s Panelists
Host: Hugh Terry
Founder,
TDI
Moderator: Elisha Deol
Global InsurTech Manager,
KPMG
Virginia Wong
Group Head of Partnership
FWD Group
Stephen Appleyard
Head of Distribution
AXA Asia Markets
Rick Vargo
Managing Director
Bancasurrance,
DBS Bank
Lee-Han Tjioe
Partner,
KPMG China
Darren Pigg
Partner,
KPMG Hong Kong

3. Discussion Agenda

4. Questions & Answers
How to participate:
If you have a question please type into the Q&A area
If you have a comment please type into the chat area
Session format:
The moderator will use a combination of his own questions
and those from the audience

5. Lee-Han Tjioe
Partner,
KPMG China
Darren Pigg
Partner,
KPMG Hong Kong

11. Snap Poll
11
Q. Should banks build their own fulfillment front end or re-brand an insurance partners?
a) Build own
b) Use partners
How to participate:
Just respond to the question when it appears on your screen

12. Stephen Appleyard
Head of Distribution
AXA Asia Markets

13. Snap Poll
13
Q. How should insurers best position their digital capabilities to win partnership
opportunities with banks?
a) API enabled technology offering integration to banks tech stack
b) Micro insurance and digitally enabled products
c) Price competitive products for core enabled by super low cost operating base
d) D&A insights that can assist with targeting of products to customers
How to participate:
Just respond to the question when it appears on your screen

14. Rick Vargo
Managing Director Bancasurrance
DBS Bank

15. DBS on the Future of Bancassurance in
Singapore and Asia

16. 2018 snapshot for DBS’ Bancassurance business
Our Strategic Partners
Our Customers
>650K
Our RMs
>1.5K
A truly digital business
Annualised Premium
Equivalent (SGD)
RECORD
>1bn
36% y-o-y
Singapore
Market Share
RECORD
>1/3
As of 1Q19Mainland China
Taiwan
Hong Kong
India
Singapore
Indonesia
DBS is the market leader for Banca in Singapore. The bank is focused on expansion in its other six primary markets
1st
Investment in digital
capabilities (SGD)
>20mil
Since 2016
RM Mobility;
Your Financial Profile;
Your Financial GPS

17. How we have differentiated ourselves
Helped
customers
understan
d their
needs
Developed
innovative
solutions
with our
partners
Being digital
to the core
Deeply
collaborative
partnerships
Brand,
Reputation and
Trust

18. § We are committed to helping our customers understand their protection
and long-term savings needs as part of holistic financial planning
§ We will expand our digital infrastructure to tap partner synergies, enhance
efficiencies to create a seamless, integrated and personalised experience
for our customers
§ Going forward: DBS continues to be a universal provider which serves all
customer segments, including the underprepared, the underinsured, and
the HNWIs
Our Three-year Aspiration
DBS to help 1 million Singaporeans get insured and protected

19. We established joint strategic planning
teams to look at consumer trends and
identify potential needs.
With our ‘4D’ framework, we conduct
comprehensive consumer immersions
to develop solutions that they truly
need.
Our business strategy – Staying relevant to our customers
Mobile Protect
Worldwide protection
for your phone against
loss, accidental
damage and theft
CyberSmart
Safeguard your well-
being with holistic cyber
protection.

20. Our business strategy – Creating digital synergies for greater customer convenience
Our API partnerships
simplify the
customers’ purchase
and claims process
Our customers
engage with us in
their own time
Our payment
ecosystems and
platforms afford our
customers choice
Our customers have
a suite of digital
financial planning
tools at their
fingertips

22. Snap Poll
22
Q. What % of bank fee income can be generated from bancassurance in a digital world?
a) Less than 10%
b) 11-20%
c) 21-30%
d) More than 30%
How to participate:
Just respond to the question when it appears on your screen

23. Virginia Wong
Group Head of Partnership
FWD Group

24. 24

29. Snap Poll
29
Q. Do you think bancassurance will dominate agency in terms of distribution in Asia
(say >65% share)?
a) Yes
b) No
c) Not sure
How to participate:
Just respond to the question when it appears on your screen

30. Q&A
Host: Hugh Terry
Founder,
TDI
Moderator: Elisha Deol
Global InsurTech Manager,
KPMG
Virginia Wong
Group Head of Partnership
FWD Group
Stephen Appleyard
Head of Distribution
AXA Asia Markets
Rick Vargo
Managing Director
Bancasurrance,
DBS Bank
Lee-Han Tjioe
Partner,
KPMG China
Darren Pigg
Partner,
KPMG Hong Kong

31. Further reading
31
https://www.the-digital-insurer.com/insurtech-insights/

32. LIVEFEST 2019
32
What to do now – apply for
an award!
• Prepare award entries for –
Insurance Innovation and Startup
InsurTech’s. Applications Open!
• Insurers – apply for the LIVEFEST
Knowledge programme (it’s free !)
• Save the Dates and Login with TDI
credentials to participate live or view
on-demand
• LIVEFEST 2018 session recordings
and summary also available in the
LIVEFEST Zone

33. Post webinar activities
Recording will be emailed to registered participants
Please give us your feedback and participant suggestions
If you would like to follow-up with any of the panelists
hugh.terry@the-digital-insurer.com
Elisha.Deol@kpmg.co.uk
leehan.tjioe@kpmg.com
stephen.appleyard@axa.com.hk
richardvargo@dbs.com
virginia.wong@fwd.com
Ø Join or next webinar on 4th Sept Organisational Design & Strategy