13. Effective
Communication
Effective communication
combines a set of skills
including non verbal
communication, attentive
listening, ability to manage
stress in the moment, capacity
to recognize and understand
your own emotions and those
of the person you are
communicating with.
14. 7 C’s of effective communication
Completeness
Correctness
Conciseness
Consideration
Concreteness
Clarity
Courtesy
15. How to make communication
effective ?
Listening
Eye Contact
Simple Language
Speak Clearly
Be Observant, Show Interest
Emotional Awareness
Posture
Non-verbal Communication
Managing stress
Eliminate Noise
Questioning Skills
16. What are the Objectives ?
Quicker problem solving
Steady workflow
Better decision making
Better professional image
Success /achiever