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Speaker: Britt Andreatta
Director, Learning and Development
lynda.com
Moderator: Kate Everson
Associate Editor
Chief Learning Officer magazine
Creating a Transformative Culture of Learning: The
Benefits of Developing Employee Potential
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Frequently	
  Asked	
  Ques6ons	
  
#CLOwebinar
	
   	
  
	
  	
  
Kate	
  Everson	
  
Associate	
  Editor	
  
Chief	
  Learning	
  Officer	
  magazine	
  
Crea6ng	
  a	
  Transforma6ve	
  Culture	
  of	
  Learning:	
  The	
  
Benefits	
  of	
  Developing	
  Employee	
  Poten6al	
  
#CLOwebinar
	
   	
  
	
  	
  
Bri4	
  Andrea4a 	
   	
  	
  
Director,	
  Learning	
  and	
  Development	
  
lynda.com	
  
Crea6ng	
  a	
  Transforma6ve	
  Culture	
  of	
  Learning:	
  The	
  
Benefits	
  of	
  Developing	
  Employee	
  Poten6al	
  
10
Creating a Transformative
Culture of Learning
Britt Andreatta, Ph.D.
Director of Learning + Development, lynda.com
Senior Learning Consultant, LinkedIn
11
Britt Andreatta
Leadership consultant since 1989
PhD in Education, Leadership + Organizations
Professor and Dean at UC Santa Barbara
and Antioch University, teaching leadership
and success skills
lynda.com Member > Author > Director of Learning + Development
Please view my seven courses on lynda.com
Creating a Transformative Culture of Learning
12
A Robust Online Training Library
Content in Business
Leadership, Management, Productivity, Software,
Communication, Career Development, and more.
3,400+ courses
Avg. 20 courses released per week
10,000+ hours of learning
Avg. 5 hours released per day
138,000+ videos
Avg. 750 released per week
Creating a Transformative Culture of Learning
13
Agenda
Learning Culture
Transformative Learning
Benefits/ROI
Create a Culture
of Transformation
Creating a Transformative Culture of Learning
14
Your Learning Culture
You already have one
Humans are wired to learn
Learning is happening every day –
are you tending it?
Creating a Transformative Culture of Learning
15
Necessary for survival
Brain science research
Central + peripheral
nervous systems
Wired for Learning
Creating a Transformative Culture of Learning
16
Sources
Research by:
Richard Davidson
Carol Dweck
Daniel Siegel
Rudolph Tanzi
Creating a Transformative Culture of Learning
17
Hippocampus
Amygdala
Basal ganglia
The Big 3
Creating a Transformative Culture of Learning
18
The “data drive”
Moves learning
into memory
Unites left and
right hemispheres
Hippocampus
Creating a Transformative Culture of Learning
19
Launches “fight or
flight” response
When aroused,
activates the
hippocampus
Amygdala
Creating a Transformative Culture of Learning
20
Where habits live
Routinized
behaviors become
“second nature”
Basal Ganglia
Creating a Transformative Culture of Learning
21
Learn Remember Do
Three-phase Model
Creating a Transformative Culture of Learning
22
The Neuroscience of Learning
Creating a Transformative Culture of Learning
23
What Are They Learning?
Position (job skills)
Policies (and procedures)
People (relationships)
Power (influence)
Creating a Transformative Culture of Learning
24
They Are Also Learning…
If leaders are trustworthy
If risk taking is rewarded
If harassment is tolerated
The real culture and
values that drive the
organization every day.
Creating a Transformative Culture of Learning
25
Questions to Consider
Who controls the learning?
Do your learning events match
with their experience/reality?
How are you building value and
trust with each learning
experience?
Creating a Transformative Culture of Learning
26
Agenda
Learning Culture
Transformative Learning
Benefits/ROI
Create a Culture
of Transformation
Creating a Transformative Culture of Learning
27
Transformative Learning
The expansion of consciousness
through the transformation of
worldview and capacities of
the self.
Changing how we see and
do things.
Creating a Transformative Culture of Learning
28
Transformative Learning
3 dimensions:
1.  Psychological (change in understanding)
2.  Behavioral (change in actions)
3.  Convictional (revision of belief system)
Creating a Transformative Culture of Learning
29
Transformative Learning
3 dimensions:
1.  Psychological
2.  Behavioral
3.  Convictional
Creating a Transformative Culture of Learning
Knowledge
Information
Models/theories
The “why”
Experience
30
Transformative Learning
3 dimensions:
1.  Psychological
2.  Behavioral
3.  Convictional
Creating a Transformative Culture of Learning
Observation
Application
Experimentation
Practice
Habits
31
Transformative Learning
3 dimensions:
1.  Psychological
2.  Behavioral
3.  Convictional
Creating a Transformative Culture of Learning
“Aha!” moments
Epiphanies
Flashes of insight
32
The capacity to become
or develop into something in
the future.
Unrealized ability.
Potential
Creating a Transformative Culture of Learning
33
Transformation @ Work
“Think of employment as an alliance:
a mutually beneficial relationship.”
Managers should ask, “How will the
organization be transformed by this
employee?” And also, “How will this
employee’s career be transformed by
working here?”
Creating a Transformative Culture of Learning
34
Transformative Learning Culture
People are encouraged to grow and develop
Learning is valued and promoted
Every level has vibrant learning opportunities
Good teachers are identified and cultivated
Change and innovation are embraced
Learning is designed to be transformative
Creating a Transformative Culture of Learning
35
Agenda
Learning Culture
Transformative Learning
Benefits/ROI
Create a Culture
of Transformation
Creating a Transformative Culture of Learning
36
Benefits of Transformative Learning
Active participation
Authentic motivation
Ongoing improvement
Employee engagement
Retention of top talent
Creating a Transformative Culture of Learning
37
Motivation
Creating a Transformative Culture of Learning
Autonomy
opportunities to be self directed
Mastery
opportunities to learn and grow
Purpose
contribute to something meaningful
38
Continuous Improvement
Creating a Transformative Culture of Learning
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Growth mindset
Dr. Carol Dweck
39
Score
on 1-5
3.00	
  
5.00	
  
7.00	
  
9.00	
  
11.00	
  
PercentageCorrect
Compare to Others Compare to Self
Score
on 6-10
Score
on 1-5
Score
on 6-10
Creating a Transformative Culture of Learning
40 Creating a Transformative Culture of Learning
Growth Mindset
leads to a desire to learn, so tends to:
Believe that skills can always improve with
hard work
See effort as a path to mastery and
therefore essential
Embrace challenges and see them as
opportunity to grow
See feedback as useful for learning and
improving
Views setbacks as a wake-up call to work
harder next time
Find lessons and inspiration in the success
of others
As a result, they reach ever-higher
levels of potential and performance.
Fixed Mindset
leads to a desire to look good, so tends to:
Believe that most skills are based on traits that
are fixed and cannot change
See effort as unnecessary; something to do
when you’re not good enough
Avoid challenges because could reveal lack
of skill; tends to give up easily
See feedback as personally threatening to
sense of self and gets defensive
View setbacks as discouraging; tends to blame
others
Feel threatened by the success of others;
may undermine others in effort to look good
41
Engagement
How much people are
emotionally connected and
committed to their organizations,
and their willingness to go above
and beyond the expectations of
their jobs.
Creating a Transformative Culture of Learning
42
43
In the US Around the World
Creating a Transformative Culture of Learning
%	
  of	
  US	
  Workers	
  
Engaged	
  30%	
  
Not	
  engaged	
  52%	
  
AcDvely	
  disengaged	
  
18%	
  
44 Creating a Transformative Culture of Learning
45
The Power of Engagement
Creating a Transformative Culture of Learning
A disengaged employee costs an organization
approximately $3,400 for every $10,000 of salary (Gallup).
Engaged employees are 127% more likely to be
A performers than C performers (McLean & Company).
Highly engaged organizations have the potential to
decrease employee turnover by 87% (Human Capital Institute).	
  
	
  
46
Retaining Top Talent
Creating a Transformative Culture of Learning
Cost to replace an employee is
50% to 250% of annual salary+benefits!
SHRM’s “Cost of Turnover” Worksheet
•  Lost productivity (position + others)
•  Offboarding
•  Recruiting > hiring > training
•  Time to previous employee’s performance
47
Agenda
Learning Culture
Transformative Learning
Benefits/ROI
Create a Culture
of Transformation
Creating a Transformative Culture of Learning
48
Create the Culture
Cultivate potential
Value learning
Reward growth
Creating a Transformative Culture of Learning
49
Cultivate Potential
Creating a Transformative Culture of Learning
Potential + Support
= Performance
50
Support is:
Creating a Transformative Culture of Learning
Opportunities to learn + grow
On demand resources
Coaching for improvement
51
Opportunities to Learn + Grow
Creating a Transformative Culture of Learning
Offer vibrant and accessible learning events for every
level of employee
Encourage risk taking and failure
52
On Demand Solutions
Creating a Transformative Culture of Learning
Learning is retained most (“sticky”)
when we can find
our own answers
Allow people time to reflect
(insight>convictional change)
Blended learning works
“with” the brain’s wiring
53
CONTENT
Before: Watch
lynda.com course
During: Application activities
+ peer discussions specific to
our culture and context
After: Practice
+ deeper dive
with readings,
links, etc.
Flip Your Classroom
Creating a Transformative Culture of Learning
54
Coaching to Peak Performance
Clear expectations
Skills coaching +
clarity coaching
Appreciative Inquiry
Creating a Transformative Culture of Learning
55
Coaching Map
Clarity	
  Coaching	
  
GROW	
  Ques;ons	
  
Skill	
  Coaching	
  
WHWW	
  Direc;ons	
  
Problem	
  solving	
  
Performance	
  
Development	
  
Career	
  
Team	
  Sourcing	
  
Gap	
  Assessment	
  
Influence	
  Interviews	
  
Stretch	
  Projects	
  
Creating a Transformative Culture of Learning
56
Appreciative Inquiry
What happens in your body…
Activate the success regions
of the brain
Ask about:
peak performances, best
experiences, sources of pride
Creating a Transformative Culture of Learning
57
Value Learning
Make it abundant
and accessible
Role model it at every level
Make it safe to take
risks and fail
Creating a Transformative Culture of Learning
58
Reward Growth
Moving the needle matters
Recognize learning hunger
and commitment
Reward improvement
Creating a Transformative Culture of Learning
59
Enigma
9-Box
Model
Potential
star
Future
leader
Dilemma
Solid
performer
Emerging
star
Under
performer Effective Trusted
professional
Performance: Achievements + Competencies
Potential:Hunger+Commitment
Creating a Transformative Culture of Learning
60
Enigma
9-Box
Model
Potential
star
Future
leader
Dilemma
Solid
performer
Emerging
star
Under
performer Effective Trusted
professional
Performance: Achievements + Competencies
Potential:Hunger+Commitment
Creating a Transformative Culture of Learning
61
Score
on 1-5
3.00	
  
5.00	
  
7.00	
  
9.00	
  
11.00	
  
PercentageCorrect
Compare to Others Compare to Self
Score
on 6-10
Score
on 1-5
Score
on 6-10
Creating a Transformative Culture of Learning
62
Learn more at lynda.com
10,000+ hours of learning!
Instructional Design Essentials Series:
›❯  The Neuroscience of Learning with Britt Andreatta
›❯  Flipping the Classroom with Aaron Quigley
›❯  Models of Instructional Design with Shea Hanson
›❯  Needs Analysis with Jeff Toister
Free webinars: www.lynda.com/webinars
Enterprise solutions: sales@lynda.com
Creating a Transformative Culture of Learning
63 Creating a Transformative Culture of Learning
64
Open until
July 3rd
http://pages.lynda.com/
neuroscience.html
65
Questions + Answers
Creating a Transformative Culture of Learning
BrittAndreatta.comlynda.com
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Creating a Transformative Culture of Learning: The Benefits of Developing Employee Potential

  • 1. #CLOwebinar The presentation will begin at the top of the hour. A dial in number will not be provided. Listen to today’s webinar using your computer’s speakers or headphones. Welcome to the webinar!
  • 2. #CLOwebinar         Speaker: Britt Andreatta Director, Learning and Development lynda.com Moderator: Kate Everson Associate Editor Chief Learning Officer magazine Creating a Transformative Culture of Learning: The Benefits of Developing Employee Potential
  • 3. #CLOwebinar         Tools You Can Use Audio Control –  A dial in number will not be provided. –  Adjust the volume by sliding the indicator in the Media Player box to the right. –  Also check your computer’s volume for external speakers or headsets.
  • 4. #CLOwebinar Tools  You  Can  Use   Speaker Bios Resources Media Player Q&A Slides Twitter Help Post Event EvaluationShare This Group Chat HRCI CLO Webinars
  • 5. #CLOwebinar         Tools You Can Use Q&A and Live Group Chat –  Enter your first name and initial and join the live discussion with other webinar attendees –  Enter technical or content-related questions into the Q&A box –  Type your question in the space at the bottom. –  Click “Submit.” Q&A Group Chat
  • 6. #CLOwebinar         Tools You Can Use Twitter -  Click “Post” in the Twitter widget. #CLOwebinar @CLOmedia
  • 7. #CLOwebinar         1. May I receive a copy of the slides? YES! Click on the resource list located on the top left portion of your screen. 2. May I review the webinar recording at a later date? YES! You may log in again using today’s link to review the presentation on-demand. 3. Is this webinar HRCI certified? YES! The HRCI certification code will appear in the box to the right of the slides after the required watch-time has elapsed. Frequently  Asked  Ques6ons  
  • 8. #CLOwebinar         Kate  Everson   Associate  Editor   Chief  Learning  Officer  magazine   Crea6ng  a  Transforma6ve  Culture  of  Learning:  The   Benefits  of  Developing  Employee  Poten6al  
  • 9. #CLOwebinar         Bri4  Andrea4a       Director,  Learning  and  Development   lynda.com   Crea6ng  a  Transforma6ve  Culture  of  Learning:  The   Benefits  of  Developing  Employee  Poten6al  
  • 10. 10 Creating a Transformative Culture of Learning Britt Andreatta, Ph.D. Director of Learning + Development, lynda.com Senior Learning Consultant, LinkedIn
  • 11. 11 Britt Andreatta Leadership consultant since 1989 PhD in Education, Leadership + Organizations Professor and Dean at UC Santa Barbara and Antioch University, teaching leadership and success skills lynda.com Member > Author > Director of Learning + Development Please view my seven courses on lynda.com Creating a Transformative Culture of Learning
  • 12. 12 A Robust Online Training Library Content in Business Leadership, Management, Productivity, Software, Communication, Career Development, and more. 3,400+ courses Avg. 20 courses released per week 10,000+ hours of learning Avg. 5 hours released per day 138,000+ videos Avg. 750 released per week Creating a Transformative Culture of Learning
  • 13. 13 Agenda Learning Culture Transformative Learning Benefits/ROI Create a Culture of Transformation Creating a Transformative Culture of Learning
  • 14. 14 Your Learning Culture You already have one Humans are wired to learn Learning is happening every day – are you tending it? Creating a Transformative Culture of Learning
  • 15. 15 Necessary for survival Brain science research Central + peripheral nervous systems Wired for Learning Creating a Transformative Culture of Learning
  • 16. 16 Sources Research by: Richard Davidson Carol Dweck Daniel Siegel Rudolph Tanzi Creating a Transformative Culture of Learning
  • 17. 17 Hippocampus Amygdala Basal ganglia The Big 3 Creating a Transformative Culture of Learning
  • 18. 18 The “data drive” Moves learning into memory Unites left and right hemispheres Hippocampus Creating a Transformative Culture of Learning
  • 19. 19 Launches “fight or flight” response When aroused, activates the hippocampus Amygdala Creating a Transformative Culture of Learning
  • 20. 20 Where habits live Routinized behaviors become “second nature” Basal Ganglia Creating a Transformative Culture of Learning
  • 21. 21 Learn Remember Do Three-phase Model Creating a Transformative Culture of Learning
  • 22. 22 The Neuroscience of Learning Creating a Transformative Culture of Learning
  • 23. 23 What Are They Learning? Position (job skills) Policies (and procedures) People (relationships) Power (influence) Creating a Transformative Culture of Learning
  • 24. 24 They Are Also Learning… If leaders are trustworthy If risk taking is rewarded If harassment is tolerated The real culture and values that drive the organization every day. Creating a Transformative Culture of Learning
  • 25. 25 Questions to Consider Who controls the learning? Do your learning events match with their experience/reality? How are you building value and trust with each learning experience? Creating a Transformative Culture of Learning
  • 26. 26 Agenda Learning Culture Transformative Learning Benefits/ROI Create a Culture of Transformation Creating a Transformative Culture of Learning
  • 27. 27 Transformative Learning The expansion of consciousness through the transformation of worldview and capacities of the self. Changing how we see and do things. Creating a Transformative Culture of Learning
  • 28. 28 Transformative Learning 3 dimensions: 1.  Psychological (change in understanding) 2.  Behavioral (change in actions) 3.  Convictional (revision of belief system) Creating a Transformative Culture of Learning
  • 29. 29 Transformative Learning 3 dimensions: 1.  Psychological 2.  Behavioral 3.  Convictional Creating a Transformative Culture of Learning Knowledge Information Models/theories The “why” Experience
  • 30. 30 Transformative Learning 3 dimensions: 1.  Psychological 2.  Behavioral 3.  Convictional Creating a Transformative Culture of Learning Observation Application Experimentation Practice Habits
  • 31. 31 Transformative Learning 3 dimensions: 1.  Psychological 2.  Behavioral 3.  Convictional Creating a Transformative Culture of Learning “Aha!” moments Epiphanies Flashes of insight
  • 32. 32 The capacity to become or develop into something in the future. Unrealized ability. Potential Creating a Transformative Culture of Learning
  • 33. 33 Transformation @ Work “Think of employment as an alliance: a mutually beneficial relationship.” Managers should ask, “How will the organization be transformed by this employee?” And also, “How will this employee’s career be transformed by working here?” Creating a Transformative Culture of Learning
  • 34. 34 Transformative Learning Culture People are encouraged to grow and develop Learning is valued and promoted Every level has vibrant learning opportunities Good teachers are identified and cultivated Change and innovation are embraced Learning is designed to be transformative Creating a Transformative Culture of Learning
  • 35. 35 Agenda Learning Culture Transformative Learning Benefits/ROI Create a Culture of Transformation Creating a Transformative Culture of Learning
  • 36. 36 Benefits of Transformative Learning Active participation Authentic motivation Ongoing improvement Employee engagement Retention of top talent Creating a Transformative Culture of Learning
  • 37. 37 Motivation Creating a Transformative Culture of Learning Autonomy opportunities to be self directed Mastery opportunities to learn and grow Purpose contribute to something meaningful
  • 38. 38 Continuous Improvement Creating a Transformative Culture of Learning The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. Growth mindset Dr. Carol Dweck
  • 39. 39 Score on 1-5 3.00   5.00   7.00   9.00   11.00   PercentageCorrect Compare to Others Compare to Self Score on 6-10 Score on 1-5 Score on 6-10 Creating a Transformative Culture of Learning
  • 40. 40 Creating a Transformative Culture of Learning Growth Mindset leads to a desire to learn, so tends to: Believe that skills can always improve with hard work See effort as a path to mastery and therefore essential Embrace challenges and see them as opportunity to grow See feedback as useful for learning and improving Views setbacks as a wake-up call to work harder next time Find lessons and inspiration in the success of others As a result, they reach ever-higher levels of potential and performance. Fixed Mindset leads to a desire to look good, so tends to: Believe that most skills are based on traits that are fixed and cannot change See effort as unnecessary; something to do when you’re not good enough Avoid challenges because could reveal lack of skill; tends to give up easily See feedback as personally threatening to sense of self and gets defensive View setbacks as discouraging; tends to blame others Feel threatened by the success of others; may undermine others in effort to look good
  • 41. 41 Engagement How much people are emotionally connected and committed to their organizations, and their willingness to go above and beyond the expectations of their jobs. Creating a Transformative Culture of Learning
  • 42. 42
  • 43. 43 In the US Around the World Creating a Transformative Culture of Learning %  of  US  Workers   Engaged  30%   Not  engaged  52%   AcDvely  disengaged   18%  
  • 44. 44 Creating a Transformative Culture of Learning
  • 45. 45 The Power of Engagement Creating a Transformative Culture of Learning A disengaged employee costs an organization approximately $3,400 for every $10,000 of salary (Gallup). Engaged employees are 127% more likely to be A performers than C performers (McLean & Company). Highly engaged organizations have the potential to decrease employee turnover by 87% (Human Capital Institute).    
  • 46. 46 Retaining Top Talent Creating a Transformative Culture of Learning Cost to replace an employee is 50% to 250% of annual salary+benefits! SHRM’s “Cost of Turnover” Worksheet •  Lost productivity (position + others) •  Offboarding •  Recruiting > hiring > training •  Time to previous employee’s performance
  • 47. 47 Agenda Learning Culture Transformative Learning Benefits/ROI Create a Culture of Transformation Creating a Transformative Culture of Learning
  • 48. 48 Create the Culture Cultivate potential Value learning Reward growth Creating a Transformative Culture of Learning
  • 49. 49 Cultivate Potential Creating a Transformative Culture of Learning Potential + Support = Performance
  • 50. 50 Support is: Creating a Transformative Culture of Learning Opportunities to learn + grow On demand resources Coaching for improvement
  • 51. 51 Opportunities to Learn + Grow Creating a Transformative Culture of Learning Offer vibrant and accessible learning events for every level of employee Encourage risk taking and failure
  • 52. 52 On Demand Solutions Creating a Transformative Culture of Learning Learning is retained most (“sticky”) when we can find our own answers Allow people time to reflect (insight>convictional change) Blended learning works “with” the brain’s wiring
  • 53. 53 CONTENT Before: Watch lynda.com course During: Application activities + peer discussions specific to our culture and context After: Practice + deeper dive with readings, links, etc. Flip Your Classroom Creating a Transformative Culture of Learning
  • 54. 54 Coaching to Peak Performance Clear expectations Skills coaching + clarity coaching Appreciative Inquiry Creating a Transformative Culture of Learning
  • 55. 55 Coaching Map Clarity  Coaching   GROW  Ques;ons   Skill  Coaching   WHWW  Direc;ons   Problem  solving   Performance   Development   Career   Team  Sourcing   Gap  Assessment   Influence  Interviews   Stretch  Projects   Creating a Transformative Culture of Learning
  • 56. 56 Appreciative Inquiry What happens in your body… Activate the success regions of the brain Ask about: peak performances, best experiences, sources of pride Creating a Transformative Culture of Learning
  • 57. 57 Value Learning Make it abundant and accessible Role model it at every level Make it safe to take risks and fail Creating a Transformative Culture of Learning
  • 58. 58 Reward Growth Moving the needle matters Recognize learning hunger and commitment Reward improvement Creating a Transformative Culture of Learning
  • 59. 59 Enigma 9-Box Model Potential star Future leader Dilemma Solid performer Emerging star Under performer Effective Trusted professional Performance: Achievements + Competencies Potential:Hunger+Commitment Creating a Transformative Culture of Learning
  • 60. 60 Enigma 9-Box Model Potential star Future leader Dilemma Solid performer Emerging star Under performer Effective Trusted professional Performance: Achievements + Competencies Potential:Hunger+Commitment Creating a Transformative Culture of Learning
  • 61. 61 Score on 1-5 3.00   5.00   7.00   9.00   11.00   PercentageCorrect Compare to Others Compare to Self Score on 6-10 Score on 1-5 Score on 6-10 Creating a Transformative Culture of Learning
  • 62. 62 Learn more at lynda.com 10,000+ hours of learning! Instructional Design Essentials Series: ›❯  The Neuroscience of Learning with Britt Andreatta ›❯  Flipping the Classroom with Aaron Quigley ›❯  Models of Instructional Design with Shea Hanson ›❯  Needs Analysis with Jeff Toister Free webinars: www.lynda.com/webinars Enterprise solutions: sales@lynda.com Creating a Transformative Culture of Learning
  • 63. 63 Creating a Transformative Culture of Learning
  • 65. 65 Questions + Answers Creating a Transformative Culture of Learning BrittAndreatta.comlynda.com
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