The document discusses how Walmart is changing the way associates learn to better engage modern learners. It outlines how learning has shifted from formal classroom-style training to informal, on-demand, micro-learning. Walmart is focusing on creating a hybrid learning ecosystem that incorporates proven strategies with new opportunities like gamification, social learning, and customizable content. The presentation then discusses Walmart's Merchant Development program which provides associates with critical capabilities through an average of 109 hours of engaged learning.

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Frequently
Asked
Ques6ons

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Frank
Kalman
Managing
Editor
Chief
Learning
Officer
magazine
A
View
into
the
Modern
Learner:
How
Walmart
is
Changing
the
Way
Associates
Learn

8. #CLOwebinar
Sarah
Nicholl
Customer
Success
Director
D2L
A
View
into
the
Modern
Learner:
How
Walmart
is
Changing
the
Way
Associates
Learn
Steven
Turner
Senior
Manager
II,
Learning
Technology
in
Global
Talent
Walmart
PJ
Lambey
Program
Specialist,
Merchant
Development
Team
Walmart

9. A View into the Modern Learner:
How Walmart is Changing the Way
Associates Learn

10. Today’s Discussion
• Today’s Shift in Learning – Sarah Nicholl, D2L
• The Modern Learner at Walmart – Steven Turner, Walmart
• Merchant Development at Walmart - Philip Lambey, Walmart
• Q&A - All

11. Baby-­‐Boomers
=
Compliance
Millennial
=
Engagement
24-7 connectivity
New job every 3.5 years
Informal learning – anywhere
Personalized learning
Social, mobile, video
Systems of Engagement
Integrated, Cloud, Rich Services
9-5 work day
1 employer for life
Face to face meetings
One way training
Class room style
System of Record
Isolated, On-Premise
VS.
Learning Methods Have Changed

12. Poll
Which demographic represents the majority of your learners?
• Baby Boomers
• Generation X
• Millennials/ Gen Y

13. 68%
Employees
are not Engaged
2015 Gallup Research, Majority of US Employees Not Engaged, Despite Gains in 2014
$500B
Lost Productivity
in US Alone
Poor Engagement Hurts

14. 65%Lower Turnover
Gallup State of the American Workplace 2010-2012
2XRate of Success
24%Higher Productivity
Great Engagement Matters

15. Employee engagement
and retention rates are 30–
50% higher for
organizations with a strong
learning culture.
Learning Culture
Bersin by Deloitte, Becoming Irresistible: A New Model for Employee Engagement, 2015
30-50%Higher
Engagement and
Retention
Strong Learning Culture
Drives Engagement

16. The Modern Learner at Walmart

17. MODERN
Workplace Learner
The

18. Poll
How much time do your employees currently allocate towards
learning per week?
• None
• 15 minutes
• 30 minutes
• 1 hour
• More than 1 hour

19. WORK
1%of the work week is all
employees have to focus
on training and
development
DevelopmentBersin: Meet the Modern Learner 2015

20. 38%
OFEMPLOYEESSAYTHEY
HAVEOPPORTUNITIESFOR
LEARNINGANDGROWTH
INTHEIRWORKPLACE

21. THE WAY WE
LEARN HAS
SHIFTED
Formal, Informal
and Social
Easy to develop
and update
Outcome based
or on-demand

22. 21st Century
Learning Ecosystem
Micro-learning Accessible in
many ways
Aligned to
the business
Reinforced in
multiple ways
Emotionally
stimulating

23. Creating a
hybridof
OLD NEWand
Proven Strategies
Formal
Aligned
Engaging
Realistic
Performance-focused
New Opportunities
Bite-size
Continuous
Just-in-time
Formal and Informal
On-demand

24. Check out!this

25. Learning
made for
you.

26. Customizable
HTML pages

27. Social learning
Gamification engagemen

28. Poll
Are you using gamification today as part of your learning programs?
• Not sure
• Yes
• In consideration
• No

29. MERCHANT DEVELOPMENT
Critical capabilities

30. However
customers
want to
store online
shop

31. AVERAGE ENGAGEMENT
109hours

32. MODERN
Workplace Learner
The

33. Questions

34. Learn More About Brightspace
Lets Talk
http://www.d2l.com/contact/
North America: 1-877-352-7329
www.d2l.com/enterprise

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