EMBRACING TECHNOLOGY TO IMPROVE HUMAN RELATIONSHIPS

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© The Insights Group Ltd, 2018. All rights reserved.
Embracing Technology to
Improve Human Relationships
Doug Upchurch
Chief Learning Architect

Who is
Insights?
Global learning
consulting organization
Increasing the effectiveness of
individuals, teams, and
leaders inside organizations

A human introduction…
•  Curious and passionate about improving
the world of work
•  28 years experience in Learning and
Development
•  Chief Learning Architect for Insights
•  Doggy dad living in Portland, OR

Let’s start with a conversation
•  In the chat, share one trait of a healthy
relationship
•  Next, share one disruption or significant change
that you believe has impacted the quality of
relationships in your organization

The matrix-ification of the workplace
•  84% of the US employees Gallup surveyed were
matrixed to some extent.
–  49% served on multiple teams some days (slightly matrixed)
–  18% served on multiple teams every workday but with
different people, though mostly reporting to the same
manager (matrixed).
–  17% reported to different managers in their work with different
teams (super-matrixed).
Source: Gallup and McKinsey & Co

•  Time spent on collaborative activities
has increased by 50% or more over the
last 2 decades
•  And at many companies, as much as
75% of an employee’s time is spent
communicating with colleagues
Collaboration is the job
Source: “Collaborative Overload,” HBR, Jan-Feb 2016

Disruption
dis·rup·tion
Confusion, disorder, breakdown,
collapse, disconnection.

“Technology is driving disruptive
change at a pace we’ve never seen
before.”
- Barack Obama
7 May 2018

Learning is
changing…

Our learners are
also changing

Distraction

The learner of the future
1%
The average mobile
phone user checks their
device 150 times a day
25% of our time is
spent answering
emails
In a typical work week employees only spend
24 minutes focusing on training and development
Workers get
interrupted every
5 minutes
Attention spans are
now 8 seconds and
shrinking
2017 is the first year of
Gen-Z in the workplace

Absenteeism:
4 days lost
Presenteeism:
60days lost
Isolation:

Over 20,000 Americans 18+ surveyed,
•  46% felt alone either sometimes
or always
•  47% felt left out
•  27% rarely or never felt as
though there are people who
really understand them.
•  43% felt that their relationships
are not meaningful
•  43% felt isolated from others
•  20% rarely or never felt close to
people
•  18% didn't feel like there are people
they can talk to
•  Only 53% have meaningful in-
person social interactions, such as
having an extended conversation
with a friend or spending quality time
with family, on a daily basis.
•  The loneliest generation of adults
was Generation Z or those 18 to 22
years old.
Source: Cigna & Ipsos, 2018

“There is an inherent link between loneliness and the workplace, with
employers in a unique position to be a critical part of the solution.”
‒ Douglas Nemecek, M.D. Chief Medical Officer for Behavioral Health at Cigna

“Engaged employees are much more likely than others to
say that their organization ‘encourages close friendships at
work.’”
“Despite efforts to keep the personal and professional realms
separate, it's becoming increasingly apparent that workplace
relationships are personal and that negative relationship
dynamics have far-reaching and long-term consequences for
organizations. People don’t become soulless zombies when
they arrive at the workplace. And attempts to force them to
act that way are likely to lead to a less engaged workforce.”
Source: Steve Crabtree, Gallup, Business Journal, Jan 2014

How do we create a culture
where our employees can
create meaningful
relationships in the midst
of these changes?

Treating the symptoms
Creating a system

Creating Community

Practical ways to leverage technology
•  Making space for conversations
•  Empowering your learners
•  Providing performance support for
relationships

+ =
Understanding
Focus on knowledge
Application
Facilitating conversations
Breakthroughs
Delivering performance
Powered by Self-Awareness and Enabled by Technology
Components of a Learning Experience

Flipping
the
Classroom

Make space for the conversation
•  Think of this as watching the lecture the night before the class
so you can do your homework with the help of your teacher in
the class
•  Flips the transfer of knowledge from the “classroom” to a self-
paced activity in preparation of the live learning experience
•  Flips the focus of the “classroom” to application conversations
and embedding the knowledge in order to ensure retention and
behavior change

Embedding
the Learning
Journey

The learning journey
© Apply Synergies' Complete Learning Journey
Bob Mosher,
Chief Learning
Evangelist
LevelofCompetency

Empowering your learners
•  Empower your learners with activities they
can lead and deliver
•  As simple as a location on your intranet
with activities
•  Or as customized as a curated set tied to
specific programs you’re rolling out

Performance support for relationships

Five Moments of Need
1.  New: When people are learning how to do something for the first time
2.  More: When people are expanding the breadth and depth of what they have learned
3.  Apply: When they need to act upon what they have learned, which includes planning
what they will do, remembering what they may have forgotten, or adapting their
performance to a unique situation
4.  Solve: When problems arise, or things break or don’t work the way they were intended
5.  Change: When people need to learn a new way of doing something, which requires
them to change skills that are deeply ingrained in their performance practices
Source: Apply Synergies ©
Training vs Performance Support

Designing for the 5 Moments of Need
© Apply Synergies
Other Resources – E-Learning!
Practice/Demos
Deeper Details
Training Objectives
Conceptual Practice
Deeper Detail
Steps
Components:
Training
Moments
1 & 2
Performance
Support
Moments
3-5
Steps
Training Objectives
Conceptual Practice
Deeper Detail
Steps
Moment of Need
1.  New
2.  More
3.  Apply
4.  Solve
5.  Change

Let your humanity
be your competitive
advantage

“However advanced the technology may
become, life is impossible without humanity,
and that’s why we need a combination of the
science of thinking with the art of living.”
--Narendra Modi, Prime Minister of India

Thank you!
Follow us on social media
– LinkedIn/company/Insights
– Facebook.com/InsightsConnections
– Twitter.com/Insights

Thank you!
Doug Upchurch
Chief Learning Architect
dupchurch@insights.com
www.insights.com

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