Register for the webinar to hear: From VP Proposition and Client solutions, Matthew Jackson about how organizations are driving the change needed for a competitive advantage. Stephen Migliaccio, Director Global Provider Automation, share his thoughts on how HR technology and provider automation create a globally consistent employee experience. James Knight, SVP Data and Analytics on how data and analytics is powering the future of HR.

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Innovation
generation: the big
HR tech disconnect
webinar
November 12, 2019

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Introductions
James Knight
SVP Data & Analytics
Stephen Migliaccio
Global Provider
Automation Director
Matthew Jackson
VP Proposition and
Client Solutions

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We are in the midst of !
an HR tech disconnect!

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Wishes, dreams & desires – Multinational company objectives
from 5th to 1st globally consistent
employee experience28%
from 9th to 4th global employee
wellbeing programs25%
from 6th to 5th automating
administration processes14%

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Looking specifically at Benefits

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“Can I add Technology to my HR / Benefits job title?”

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“Am I truly able to deliver on my innovative strategies?”

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The interesting Global versus Local conundrum

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Global v Local – Best of Breed is… the best
Globally integrated best of breed ecosystem vs a decentralized approach
Ecosystem Decentralized
vs

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What will have the biggest impact?
vs

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Provider
Integration and
Automation

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‘…Make it easier for me and my employees’

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The benefits supply !
chain is inherently broken!!
!
!

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Provider
Benefits administration is complex, it’s that simple!
Employee

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Benefits administration has many touch points
Provider Benefits System of Record
Employee
Employer

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Provider Employer
Benefits administration has many touch points
Benefits System of Record
Employee

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What if we were to !
completely rethink the way !
intermediaries & benefits !
technology companies!
interact with Providers?!

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Provider Employer
Eliminate vendor flat files, and make APIs the ‘new normal’
Benefits System of Record
Employee

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API integration creates the foundation for insurance ecosystems
while delivering secure and efficient processing
82%
$4.5B

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What does success look like?
Product implementation
efficiency through
repeatability
Radically change
supply chain interactions and methods
Secure, real-time
movement of data
through data APIs
Enriched user and
administrative
experience through
application APIs
Provider / user data
insights and
benchmarking through
collaborative analytic
s

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We are not dreaming. !
!
The movement has !
already started!!

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Data and
Analytics

23. Analytics and the
ecosystem

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Analytics is the answer!!

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Analytics – managed products
• Providers only see
employees that take cover
• Anonymised data sent to
provider regarding more
information on employees

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Analytics and the ecosystem – managed integrations
SSO
Feedback

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Analytics and the ecosystem – services

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Are you currently collecting employee
data points in any of the following?
And which points do you
intend to collect?
Data collection

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Data collection What have you achieved by acting
on insights generated through data analytics?

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The biggest blockers
What are the biggest blockers to employee data analytics?

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The rise of the people analytics teams
Do you have people analytics
capabilities within your HR organization?

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Actions not
analytics

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Analytics embedded into business processes
Business
intelligence
Big
data
Analytics Reporting Data
discovery
Actions

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Using data to help you understand reasons
Benefit costs
up 10%
Driven by these
particular countries
For these reasons

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Thank you!
E: connect@thomsons.com
W: www.thomsons.com
@Thomsons Online
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