The concept of “open-source” — that is, software for which the original “source” code is made freely available for others to add on, modify, and improve — radically changed the way software is developed, and has played a large part in enabling the technology boom we see around us today. But the open-source idea isn’t just for software engineers. Some of the core ideas associated with open-source approaches can offer interesting new directions for L&D teams too. As decentralization, openness, sharing, and collaboration become the new norm in many organizations, the idea that anyone can share their expertise broadly, and that individuals and teams can access and build on each other’s know-how perfectly encapsulates this concept of ‘open-source learning’ perfectly. In this presentation, you will learn from the experiences of a technology company on applying the concepts of open-source software development to development of another kind – that of your staff. We’ll cover: The fundamentals of “open-source learning” How these relate to knowledge sharing and learning within an organization How to make open-source learning happen The role of the L&D professional in driving an open-source learning culture

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Frequently Asked Questions

5. “OPEN-SOURCE” LEARNING
Applying the concepts of
open-source software development
to knowledge sharing
Sam Crumley – VP of Employee Experience

6. How we access knowledge at work

7. When I started my first professional role
Read a manual or training guide (if it could be found)
Attended a class (when they were scheduled)
Asked someone (if they were nearby)
Learned by trial and error
“there’s a binder for that”

8. Gaining and sharing knowledge today
Search online Ask someone Watch a
video
Take training
on-demand
Pose a group
question

9. Knowledge exchanges
in organizations
Joining an organization
Developing skills
Adapting to change
Accessing expertise
Reducing duplication
Transitioning roles

10. 60%
of employees have difficulty getting information they need

11. We want organizational awareness
accessibility
applicability
“interact-ability”

12. This sounds a lot like open-source

13. Open-source development
• Integration of users and builders
• Development of products and services
• Communication channels
• Monitor and control systems

14. 50
hours are spent in an employee’s first month
asking coworkers for help

15. IMMEDIACY PROTECTIONvs

16. Organizational
knowledge sharing
challenges:
Trust
Organization
Search
Obsolescence
Quality

17. Impact to the Business
EFFICIENCY ENGAGEMENT INNOVATION PRODUCTIVITY
8 hours per
week are spent
searching for
knowledge or
going about tasks
through trial &
error
63% of
employees
prefer to work for
organizations
where employees
share unique
knowledge
81% of
employees
believe personal
& work
experience is the
hardest to replace
when lost
70% of
employees
duplicate efforts
because they
don’t have access
to others’
knowledge

18. What do you need to make it work?

19. Culture
ToolsCapability
Governance

20. Culture
Encourage the
expectation
of finding
Facilitate recognition
for sharing

21. Capability
Demonstrate what
“good” looks like
Focus on content –
not visuals or acting

22. Governance
Go light with
oversight
Leverage analytics
to promote relevance

23. Tools
Establish two way
mechanisms for
continuous feedback
Systems should be
both accessible and
connected to the work

24. Culture
ToolsCapability
Governance
Encourage the
expectation of finding
and facilitate
recognition for
sharing
Go light with oversight
and leverage analytics to
promote relevance and
transparency to users
Demonstrate what
“good” looks like,
focusing on content,
not visuals or acting
Establish two way
mechanisms for feedback
that are accessible and
connected to the work
OPEN-
SOURCE
LEARNING

25. What is the
role of L&D
professionals?
EXPERTISE
Resource for
instructional
design methods
COACHING
On-demand and
planned support
for content
creation
ADVOCACY
Promotion and
reinforcement of
programs
OVERSIGHT
Process
measurement and
analytics

26. How do we do this at Panopto?

27. Watching video… …and applying lessons

28. Faster to create
Better at capturing complexity
Always available on-demand

29. Shifting to an “Open Source” culture
Self-assess
• Use of existing tools
• Knowledge sharing
perceptions
• High-risk areas
• Functional capacity
Build the case
• Turnover
• Internal movement
• Pace of change
• Competitive pressures
and reputation

30. Recommended reading
Calculating the Cost of Poor Workplace Knowledge Sharing
https://www.panopto.com/resource/calculate-the-cost-of-inefficient-knowledge-sharing/
14 Ways to Use Video for Formal and Informal Learning
https://www.panopto.com/resource/white-paper-video-for-formal-and-informal-learning/
At Synaptics, centralized knowledge sharing supports innovation
and saves 7,000 working-hours annually
https://www.panopto.com/blog/at-synaptics-centralized-knowledge-sharing-supports-
innovation-and-saves-7000-working-hours-annually/

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