1. How to communicate
better at work
Hussain Fakhruddin, Jul 2011
V1.1 updated May 2012
"Communication is a skill that you learn. It's like riding a bicycle or typing. If you
are willing to work at it, it can rapidly improve the quality of every part of your
life."
-Brian Tracy

2. What is communication?
● The successful conveying or sharing of
ideas and feelings

3. Why Communication?
Effective Communication
Build
Relations

4. Effective Communication
● Communication should always be effective. Else
it leads to mis-communication
● Silence is Golden.
Effective communication is Platinum.
● Solves all worldly problems.
● Helps you at a personal and professional level.
● Makes you superior to other animals!

5. Channels
● Written
● Verbal
● Gesture

6. Skills
● Reading
● Writing
● Speaking
● Gesturing
● Listening

7. Reading Skills
● Read Emails properly
● Read chat messages carefully
● Ask if you find something wrong – The
other party may always make mistakes
● Do not assume, rather clear a doubt.
● Do not ask too many questions

8. Speaking Skills
● Write as if you know other party's next
question. - Write the answer for their next
question too before they ask
● Make the listener feel heard and
understood, which can help build a
stronger, deeper connection between you.
● Create an environment where everyone
feels safe to express ideas, opinions, and
feelings, or plan and problem solve in
creative ways.

9. Writing Skills
● Write with proper grammar especially with
clients.
● Do not write extra , unnecessary,
irrelevant things which other party may not
be interested in
● Take examples – best way to explain
● Explain with diagrams,pointers – It helps.
● Practice writing. Something written can
always be shown in future and avoid
conflicts.

10. Gesture
● Practice observing people. Observation is
also a communication / learning.
● Be Polite
● Avoid judgments, especially sentimental
judgments.
● Be aware of individual differences.
● Use body language to convey positive
feelings
● Diffuse negative emotions and avoid satire
/ provocative answers.

11. Listening
● Focus fully on the speaker - Show your
interest
● Avoid frequent interrupting
● Acknowledge - Make the speaker feel
heard and understood
● Listen First, then reply. Do not reply
without listening completely.

12. Stress in Communication
● Take a moment to calm down. Think for
10 seconds before replying.
● Bring your senses to the rescue
● Look for humor in the situation.
● Be willing to compromise and adjust
● Agree to disagree. Accept your mistakes.
● Resolve conflicts and not stress on
winning an argument. Sometimes one
must lose to win.