Bryant, Chun-Huai Lee

New Taipei City, Taiwan, Taiwan(R.O.C.) Taiwan

Customer Relationship Manager

Retail

具有6年服務專案管理經驗，從「發展數位客服」、「優化服務流程」到「服務趨勢研究」，擅長從「量化數據」及「質化建議」中洞察「服務痛點」，致力協助組織在後疫情時代成為客戶不離不棄的夥伴。 With a 6-year-experience in Taiwan leading E-comm. company's contact center, Bryant excels in: - Developing Digital Service (Chatbot, Omni-channel Strategy, etc.) - Streamlining Service Processes (CX optimization, Agent Desktop, Mgmt. tools, etc.) - Conducting Service Trend Research My expertise lies in extracting service pain points from both quantitative data and qualitative consumer behavior observations, and I am dedicated to assisting organizations in becoming unwavering partners for their customers in the post-pandemic era.