Personal Information
Entreprise/Lieu de travail
Melbourne, Australia, VIC Australia
Profession
General Manager Experience Design at Medibank
Secteur d’activité
Finance / Banking / Insurance
Site Web
@hwakelam
À propos
I have been working as a design strategist and service designer across postal, financial and now health services. Given that titles are meaningless…this means that I am fascinated by the intersection of people, change, product and service to transform and make this happen with banks and other financial service institutions. I am driven by the development of purposeful services whether in health, financial services or communications through the development of outcomes not outputs. What gets me out of bed is a vision of a fairer world that sustains people and business. I have worked as an experience designer with NAB, Australia Post, some of the UK’s biggest banks, and support a range of in...
Mots-clés
cx
customer experience
design
design thinking
financial services
banking
service design
ux
organisational change
user experience
multi-channel
awia
ymca
western
perth
alliance
multimedia
web
careers
elearning
transformation
hubs
change
innovation
safe fail
human centred design
agile
nbahk13
measurement
metrics
#nbe12
uxaus2012
uxaustralia2012
retail
teams
generative research
public transport
bodystorming
cpx
web20
education
online
learning
content
e-learning
future
networks
communications
Tout plus
Présentations
(13)J’aime
(26)Lego presentation
yunnieminnie
•
il y a 12 ans
How Google Works
Eric Schmidt
•
il y a 9 ans
Lead by Design: Bringing Design Culture into the Industrial Internet Age | Greg Petroff, GE
Dealmaker Media
•
il y a 10 ans
The profile of the management (data) scientist: Potential scenarios and skills for B/SMD-based Management research
Juan Mateos-Garcia
•
il y a 9 ans
Resident Signout Deserves Great Design
Joyce Lee
•
il y a 9 ans
What I’ve learned about research interviews from talk shows
Meld Studios
•
il y a 9 ans
How to Make Ugly Slides Beautiful
SketchBubble
•
il y a 9 ans
Designing the Good Life: The Ethics of User Experience Design
Sebastian Deterding
•
il y a 9 ans
Lift Conference Design Research
frog
•
il y a 13 ans
Lift Conference Twitter Presentation
Jeff Hilimire
•
il y a 14 ans
Making innovation happen at Lift Conference
Hélène Pouille
•
il y a 10 ans
Consumer pathway
THE MAIN
•
il y a 11 ans
Tips for news design
Chris Snider
•
il y a 14 ans
Trends in interactive design 2013
Prophets Agency
•
il y a 11 ans
Content Strategy: You're Soaking in it
Russ U
•
il y a 11 ans
Design for Cross Channel - UX Week 2012 Workshop
Samantha Starmer
•
il y a 11 ans
IA Summit 2012: Mapping the Experience
Chris Risdon
•
il y a 12 ans
The Brand Gap
coolstuff
•
il y a 17 ans
Institute of Design: Teaming Workshop By Chris Bernard
Chris Bernard
•
il y a 16 ans
Visualising the User Experience
Grant Robinson
•
il y a 14 ans
Motivating UX Teams
Dorelle Rabinowitz
•
il y a 15 ans
TUTORIAL: Repositioning User Experience
Jon Innes
•
il y a 14 ans
Designing the Design Problem
frog
•
il y a 13 ans
Storytelling - A Compelling Design Tool
Dorelle Rabinowitz
•
il y a 16 ans
Kanbanboards
Marcus Hammarberg
•
il y a 14 ans
Experience Themes: An Element of Story Applied to Design
Cindy Chastain
•
il y a 15 ans
Personal Information
Entreprise/Lieu de travail
Melbourne, Australia, VIC Australia
Profession
General Manager Experience Design at Medibank
Secteur d’activité
Finance / Banking / Insurance
Site Web
@hwakelam
À propos
I have been working as a design strategist and service designer across postal, financial and now health services. Given that titles are meaningless…this means that I am fascinated by the intersection of people, change, product and service to transform and make this happen with banks and other financial service institutions. I am driven by the development of purposeful services whether in health, financial services or communications through the development of outcomes not outputs. What gets me out of bed is a vision of a fairer world that sustains people and business. I have worked as an experience designer with NAB, Australia Post, some of the UK’s biggest banks, and support a range of in...
Mots-clés
cx
customer experience
design
design thinking
financial services
banking
service design
ux
organisational change
user experience
multi-channel
awia
ymca
western
perth
alliance
multimedia
web
careers
elearning
transformation
hubs
change
innovation
safe fail
human centred design
agile
nbahk13
measurement
metrics
#nbe12
uxaus2012
uxaustralia2012
retail
teams
generative research
public transport
bodystorming
cpx
web20
education
online
learning
content
e-learning
future
networks
communications
Tout plus