SoftExpert EQM is a suite of integrated, web-based quality and compliance management applications designed to help companies overcome challenges while bringing immediate benefits through its features.
The solution strengthens relationships and quality processes, from the identification of customer requirements to customer satisfaction. It supports all steps of the PDCA Cycle and its main goal is to effectively manage quality and compliance processes through automation:
Process Mapping;
Document and Record Control;
Change Control;
Training;
Costumer Complaints;
Audits;
Performance Indicators;
Other Key GxP and ISO Processes
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1. SoftExpert EQM Suite
Enterprise Quality Management
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2. How does your organization
align quality management with your
business strategy?
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SoftExpert Compliances Features SoftExpert
3. How does your organization improve
productivity and reduce costs
with quality management?
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SoftExpert Compliances Features SoftExpert
4. How does your organization raise
awareness on quality issues across
the entire organization?
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5. How does your organization ensure
continuous improvement from top
level management to the operational levels?
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7. Challenge
Customer focus, while understanding current
and future customer needs.
Lead people so they become fully involved in
achieving the organization's objectives.
Ensure that people in any organizational level
apply their abilities to the organization's benefit.
Manage activities and related resources are as
processes.
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8. Challenge
Establish a system approach to
management.
Keep continual improvement as a
permanent objective within the organization.
Effective decision making based on the
analysis of factual data and information.
Create value in a mutually beneficial
relationship between the organization and its
suppliers.
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10. Solution
Ensure management responsibility
Determine the processes required by the organization,
their sequence and interaction.
Ensure both the operation and effective control of
processes.
Implement actions required to achieve planned results and
continually improve processes.
Identify customer requirements, establishing quality
objectives, goals and plans.
Control, communicate and train staff on the documents
related to the quality management system.
Review the organization's quality management system.
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11. Solution
Effective resource management
Determine and provide the resources required to
implement and maintain the quality management system,
continually improve its effectiveness and enhance
customer satisfaction.
Establish, manage, control, communicate and promote
competence development for your workforce.
Determine, provide and maintain the infrastructure required
to comply with product requirements.
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12. Solution
Advanced product planning and realization
Plan product realization, from project to delivery.
Determine and review product-related requirements.
Plan, review, verify, validate and control products and
project changes.
Verify raw material and received goods to ensure product
quality.
Control, validate, identify, trace and maintain products and
services provided.
Monitor processes and measuring equipment.
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13. Solution
Continually improve data measurement
and analysis
Plan, conduct and register internal audits.
Measure and monitor processes and products.
Identify and control incidents, problems, corrective and
preventive actions.
Improve the quality management system continuously.
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15. Benefits
Customer self-service – secure Web-based
operations.
Quality Management System costs reduced.
Collaboration skill enhancement through real-time
access to information.
Process identification, mapping, implementation
and monitoring are handled more effectively,
including audit processes.
Elimination of delays and inefficiencies that
usually occur in manual activities.
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16. Benefits
Increase efficiency and agility in planning and
carrying out the activities required for maintenance
system.
Document printing costs reduction.
Increase EQM productivity and efficiency.
Accurate identification of regulatory requirements
and issues that affect management system
performance.
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17. Benefits
Efficient monitoring of events identified, such as:
best practices, opportunities for improvement,
comments, nonconformities, etc.
Optimization of financial resources invested in the
management programs.
Improvement of relationship with shareholders,
customers, community, suppliers and employees.
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19. Why SoftExpert?
Process mapping and process automation on all
TQM processes and quality management
activities.
Integrates incident, document, process, training
and performance management into one single
application.
Collaborative web-based solution that guarantees
real time information on procedures, processes,
documents, schedules, and all TQM-related
activities.
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20. Why SoftExpert?
Solution designed for full compliance with all major
regulations, including international and local
legislations.
Governance and risk management tools allow
total alignment between enterprise-level business
strategy and TQM goals.
Integrates performance management tools such
as key performance indicators and allow real-time
creation of incident and non-conformance records
based on the results.
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24. SE EQM
Excellence in Quality Management
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25. Management Responsibility
Identify customer requirements, establishing quality objectives, goals
and plans for continual improvement.
Customer Focus
Quality Planning
Quality Policy
Responsibility, Authority
and Communication
Management Review
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26. Management Responsibility
Identify customer requirements, establishing quality objectives, goals
and plans for continual improvement.
Customer Focus
Quality Planning
Quality Policy
Responsibility, Authority
and Communication
Management Review
Why Main Key About
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SoftExpert Compliances Features SoftExpert
27. Management Responsibility
Identify customer requirements, establishing quality objectives, goals
and plans for continual improvement.
Customer Focus
Quality Planning
Quality Policy
Responsibility, Authority
and Communication
Management Review
Why Main Key About
Challenge Solution Benefits Home
SoftExpert Compliances Features SoftExpert
28. Management Responsibility
Identify customer requirements, establishing quality objectives, goals
and plans for continual improvement.
Customer Focus
Quality Planning
Quality Policy
Responsibility, Authority
and Communication
Management Review
Why Main Key About
Challenge Solution Benefits Home
SoftExpert Compliances Features SoftExpert
29. Management Responsibility
Identify customer requirements, establishing quality objectives, goals
and plans for continual improvement.
Customer Focus
Quality Planning
Quality Policy
Responsibility, Authority
and Communication
Management Review
Why Main Key About
Challenge Solution Benefits Home
SoftExpert Compliances Features SoftExpert
30. Management Responsibility
Identify customer requirements, establishing quality objectives, goals
and plans for continual improvement.
Customer Focus
Quality Planning
Quality Policy
Responsibility, Authority
and Communication
Management Review
Why Main Key About
Challenge Solution Benefits Home
SoftExpert Compliances Features SoftExpert
31. Management Responsibility
Identify customer requirements, establishing quality objectives, goals
and plans for continual improvement.
Customer Focus
Quality Planning
Quality Policy
Responsibility, Authority
and Communication
Management Review
Why Main Key About
Challenge Solution Benefits Home
SoftExpert Compliances Features SoftExpert
32. Management Responsibility
Identify customer requirements, establishing quality objectives, goals
and plans for continual improvement.
Customer Focus
Quality Planning
Quality Policy
Responsibility, Authority
and Communication
Management Review
Why Main Key About
Challenge Solution Benefits Home
SoftExpert Compliances Features SoftExpert
33. Resource Management
Determine and provide the resources required to implement and
maintain the quality management system.
Human Resources
Infrastructure
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34. Resource Management
Determine and provide the resources required to implement and
maintain the quality management system.
Human Resources
Infrastructure
Why Main Key About
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SoftExpert Compliances Features SoftExpert
35. Resource Management
Determine and provide the resources required to implement and
maintain the quality management system.
Human Resources
Infrastructure
Why Main Key About
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SoftExpert Compliances Features SoftExpert
36. Resource Management
Determine and provide the resources required to implement and
maintain the quality management system.
Human Resources
Infrastructure
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37. Product Realization
Plan, review and control product project and ensure quality in every
step of product realization.
Planning
Customer-related
processes
Product Design and
Development
Purchasing
Operational Tasks
Control of measuring and
monitoring equipement
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38. Product Realization
Plan, review and control product project and ensure quality in every
step of product realization.
Planning
Customer-related
processes
Product Design and
Development
Purchasing
Operational Tasks
Control of measuring and
monitoring equipement
Why Main Key About
Challenge Solution Benefits Home
SoftExpert Compliances Features SoftExpert
39. Product Realization
Plan, review and control product project and ensure quality in every
step of product realization.
Planning
Customer-related
processes
Product Design and
Development
Purchasing
Operational Tasks
Control of measuring and
monitoring equipement
Why Main Key About
Challenge Solution Benefits Home
SoftExpert Compliances Features SoftExpert
40. Product Realization
Plan, review and control product project and ensure quality in every
step of product realization.
Planning
Customer-related
processes
Product Design and
Development
Purchasing
Operational Tasks
Control of measuring and
monitoring equipement
Why Main Key About
Challenge Solution Benefits Home
SoftExpert Compliances Features SoftExpert
41. Product Realization
Plan, review and control product project and ensure quality in every
step of product realization.
Planning
Customer-related
processes
Product Design and
Development
Purchasing
Operational Tasks
Control of measuring and
monitoring equipement
Why Main Key About
Challenge Solution Benefits Home
SoftExpert Compliances Features SoftExpert
42. Product Realization
Plan, review and control product project and ensure quality in every
step of product realization.
Planning
Customer-related
processes
Product Design and
Development
Purchasing
Operational Tasks
Control of measuring and
monitoring equipement
Why Main Key About
Challenge Solution Benefits Home
SoftExpert Compliances Features SoftExpert
43. Product Realization
Plan, review and control product project and ensure quality in every
step of product realization.
Planning
Customer-related
processes
Product Design and
Development
Purchasing
Operational Tasks
Control of measuring and
monitoring equipement
Why Main Key About
Challenge Solution Benefits Home
SoftExpert Compliances Features SoftExpert
44. Product Realization
Plan, review and control product project and ensure quality in every
step of product realization.
Planning
Customer-related
processes
Product Design and
Development
Purchasing
Operational Tasks
Control of measuring and
monitoring equipement
Why Main Key About
Challenge Solution Benefits Home
SoftExpert Compliances Features SoftExpert
45. Product Realization
Plan, review and control product project and ensure quality in every
step of product realization.
Planning
Customer-related
processes
Product Design and
Development
Purchasing
Operational Tasks
Control of measuring and
monitoring equipement
Why Main Key About
Challenge Solution Benefits Home
SoftExpert Compliances Features SoftExpert
46. Product Realization
Plan, review and control product project and ensure quality in every
step of product realization.
Planning
Customer-related
processes
Product Design and
Development
Purchasing
Operational Tasks
Control of measuring and
monitoring equipement
Why Main Key About
Challenge Solution Benefits Home
SoftExpert Compliances Features SoftExpert
47. Measurement, Analysis and Improvement
Measure and monitor processes and take the actions necessary to
continually improve the Quality Management System.
Quality Improvement
Data Analysis
Nonconformity
Internal Audit
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48. Measurement, Analysis and Improvement
Measure and monitor processes and take the actions necessary to
continually improve the Quality Management System.
Quality Improvement
Data Analysis
Nonconformity
Internal Audit
Why Main Key About
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49. Measurement, Analysis and Improvement
Measure and monitor processes and take the actions necessary to
continually improve the Quality Management System.
Quality Improvement
Data Analysis
Nonconformity
Internal Audit
Why Main Key About
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50. Measurement, Analysis and Improvement
Measure and monitor processes and take the actions necessary to
continually improve the Quality Management System.
Quality Improvement
Data Analysis
Nonconformity
Internal Audit
Why Main Key About
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51. Measurement, Analysis and Improvement
Measure and monitor processes and take the actions necessary to
continually improve the Quality Management System.
Quality Improvement
Data Analysis
Nonconformity
Internal Audit
Why Main Key About
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52. Measurement, Analysis and Improvement
Monitoree procesos, analice resultados y tome las acciones necesarias
para mejorar continuamente.
Quality Improvement
Data Analysis
Nonconformity
Internal Audit
Why Main Key About
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53. Measurement, Analysis and Improvement
Measure and monitor processes and take the actions necessary to
continually improve the Quality Management System.
Quality Improvement
Data Analysis
Nonconformity
Internal Audit
Why Main Key About
Challenge Solution Benefits Home
SoftExpert Compliances Features SoftExpert
54. Measurement, Analysis and Improvement
Measure and monitor processes and take the actions necessary to
continually improve the Quality Management System.
Quality Improvement
Data Analysis
Nonconformity
Internal Audit
Why Main Key About
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SoftExpert Compliances Features SoftExpert
56. Thinking Global Acting Local
One of the driving forces behind SoftExpert's growth is its global footprint. Founded in 1995, SoftExpert is
today a market leader in enterprise-wide excellence and compliance application software, enabling more
than 2,000 customers and 300,000 users worldwide to operate profitably, adapt continuously, and grow
sustainably. With its established partnership network that spans every continent, SoftExpert offers
customers strong service with a local approach specific to their markets.
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57. SoftExpert Excellence Suite
SoftExpert provides cutting
edge Solution that integrate the
modeling, implementation,
execution, control and
monitoring of multiple business
application demands.
SoftExpert offers an integrated
suite of modules that leverage
the collaborative business
management processes to
support the continuous
improvement and optimization
of today's heterogeneous
enterprise. The solution helps
leading companies earn a
competitive edge through
predictable business and
compliance processes
involving people across
departments, business units,
suppliers and customers.
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58. Clients
"The implementation of SE streamlined our
continuous improvement process for managing
actions, especially through the workflow
functionality. This facilitates the verification of
occurrence causes and drafting correction actions.“
Gustavo Martins - Quality Department Assistant
"Through the use of SoftExpert we are able to
eliminate potential errors from our processes before
they arise, which is extremely important to our
industry where performance and quality are key
items to retain demanding customers. Also the
software also ensures fully adherence to ISO TS
16949 which is extremely important to our job.”
Cristina Pereira - IT Manager
"We have achieved improved dependability as well as
standardization in our processes to assure
measurement consistency and the required
monitoring to verify conformity in our products. This
adds enhanced safety and quality to our customers.“
Claudimar Faria - SPC Technical Support
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59. TAKE YOUR BUSINESS TO THE NEXT LEVEL
Turkey’ s Distributor | Hydron Consulting
www.hydron.com.tr| info@hydron.com.tr
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