The document provides an FAQ for a presentation on how to plug clients into their WordPress sites. It discusses that slides will be available online after the talk, the speaker tries not to curse but this is Portland, and the speaker has no idea why they keep being allowed to speak. It then discusses tips for handling clients, such as focusing on specific tasks not just WordPress, offering support options, and setting clear expectations through contracts.

1. Preso F.A.Q.
amanda blum
@howlingzoe •Slides will be available 7 minutes after I’m
amanda@howlingzoe.com done speaking. Yes, really.
areyousociallyacceptable.com www.slideshare.net/hzp
•I really do try not to curse. If you are easily
offended… well, this is Portland.
•Current user track: Michael Fields: New and
Exciting Ways to Organize Your WordPress
Powered Website. Sounded interesting and
he has bigger hair than me.
•No, I have no idea why they continue to
allow me to speak at these things. I think it’s
a title X thing.
•Of course its mine. WHY would anyone do
this to their hair on purpose?
#omfgihatepowerpoint Amanda Blum @howlingzoe areyousociallyacceptable.com

2. WPClients: How to Plug Your
Clients Into Their WordPress
Sites
Or… How to Keep Clients from fucking up the sites you build them
Cause they always will.
Every freaking time.
#omfgihatepowerpoint Amanda Blum @howlingzoe areyousociallyacceptable.com

4. you're dreaming.
no really, dude.
i'm imaginary
Also?: Delicious!

5. client negligentus
Also known as: The dunce, the delegater,
the bargainer, Realtor, underwriter of your
future vacation home and children’s
college education.

6. Don’t teach
“WordPress”.
Make it goal oriented.

7. Handling Tips for Care & Feeding
• How to accomplish specific tasks.
• How to reach certain areas of site
• No theme options
• Hardwire widgets into theme
• Utilize Custom Post Types
• Hack admin
• Hide Admin Panels
• Screen Options

8. Handling Tips for Care & Feeding
• Offer path to support
• Create a videocast or “help” section
• Keep in contact
• Consider processes in house &
sustainability of site..can client
“reasonably” use site
• Managed hosting environment
• Be ethical. Be, be, be ethical.

9. client
conundrus
Also: The note taker, type “A”,
“most likely to succeed”, excellent
credit rating

10. Teach Broad Concepts
Utilize analogies.
Also: pictures and hand
gestures.

11. Handling Tips for Care & Feeding
• Posts v pages (clients LOVE pages)
• Categories v tags
• Widgets v plugins
• Sidebars
• Add additional help info to admin
• “Recommended reading” – forums, books,
twitter, google, wpbeginner, etc.
• Hide Admin Panels, screen options – release
over time.
• DCG- create folders
• User roles

12. client hemmoroidus
Also known as: The self
starter, the know-it-all and
“that guy”.

13. client hemmoroidus

14. Handling Tips for Care & Feeding
• Give 2 accounts- admin & “admin”
• Budget for training
• Budget for maintenance
• Managed hosting
• Referral (“you should ask @andrea_r or
@nacin, they love helping people”)

15. Everything in life really
boils down to:
Expectations
&
Signage

19. “People always
tell you
who they
are. You
just have
to believe
them.”
-Oprah (more or less)

20. “You create the
parameters of every
relationship in the
first 5 minutes.
One you set
them, its almost
impossible to
reset them.”
-Nana

21. Generally Speaking
• Set good expectations: write good contracts.
– specify deliverables
– flexible timelines
– client requirements (copy,images, hosting, ecomm
gateways)
– Go through your contract and remove all adjectives
and subjectives.
• Avoid spec

22. Generally Speaking
• Cover Your Ass (and theirs)
– specify deliverables
– flexible timelines
– client requirements (copy,images, hosting,
ecomm gateways)

23. Generally Speaking
• Cover your ass (and theirs)
– utilize project management software.
Basecamp/freshbooks/skydeck
– Never send emails after 9pm
• Money- get paid via benchmarks.
• Back that blog up

24. Generally Speaking
• Man up
– Don’t disappear
– Educate the client
– Participate in community
education/community
– Create documentation for turnover
– Admit failure, accept personal responsibility,
avoid excuses
– Blame frontpage.

25. Generally Speaking
• Be a partner
– Never send emails after 9pm
– Clients are not friends. They are people you
are friendly with.
– Remember…. People have been burned. And
again. And again.
– Be reasonable about ROI.

26. “You create
your value.
Unless it’s
ridiculous.”
-me

27. On behalf of myself & Lucy the
Wonderdoberman, we thank you and
#unicornsalute you
www.phxwordcamp
Not as good as portland, but still better than
birmingham
#omfgihatepowerpoint Amanda Blum @howlingzoe areyousociallyacceptable.com

28. amanda blum
@howlingzoe
amanda@howlingzoe.com
areyousociallyacceptable.com
speakerrate.com >amandablum
#omfgihatepowerpoint Amanda Blum @howlingzoe areyousociallyacceptable.com