The purpose of this project was to conduct a survey of the community service sector to gather data which could be analysed to gain an understanding of how Community Service Organisations (CSO) make use of online resources, what online resources are used and establish what further resources could be made available that will improve governance, management and leadership across the CSO sector.

11. Community sector organisations ’ awareness of online governance and management training resources and services 1

13. How confident do you feel using Computers, Internet and Email? 1b

15. Where do you access the Internet from for work purposes? 1d

17. Online resources and services used, their usefulness and frequency of use 2

18. These tools have helped me be more connected with colleagues, clients or other organisations 2a

24. Where do you usually go to find information? 2g

30. Does your organisation use web-based applications to improve the way it works? 2m

32. In the last couple of years have your staff or board members had training in… 2o

33. Who in the organisation accesses online resources and training and who has responsibility for managing the training? 3

36. Capabilities of the workforce to use online resources and the barriers to their use. 4

39. What further resources should be made available online to improve the efficiency and effectiveness of the direct service delivery sector? 5

41. In which areas do you need to improve your knowledge of what ’s on the internet? 5b

42. The Respondents. 6

43. The Respondents More than half of the respondents have offices in the metropolitan area, a quarter have regional offices and one fourth have rural presence. 6a

44. Role in the organisation Most of those who responded are industry practitioners working in Support and Project Officer roles. A significant number are leaders as CEO or deputies. 6b

45. Number of years worked in the sector Majority of the respondents have worked in the sector for ten years or more. 6c

46. Number of years worked for their organisation Almost a third of the respondents have worked for their organisation for ten years or more. 40% worked for less than 3 years, with the rest an average of 7 years. 6d

47. Recommendations. 7

52. Next Steps. 8