1. 100% HRDF Claimable
*Checkout the latest dates and training venues on
http://www.itrainingexpert.com/Training-Calendar-2012/
OVERVIEW
Communication plays a critical role in our business successes and its failures.
The “Communicating Clearly” course breaks down communication into tangible skills sets that
can be identified, practised and improved.
This course gives you tools and structures to ensure your workplace interactions are successful,
respectful and transparent.
Participants look at proven techniques to build rapport, create a good impression, actively listen,
deal with conflict and maximise the use of their body language and voice. “Communicating
Clearly” helps you understand the role emotions play in communication, as well as how to target
your message to different types of people. The skills of “Communicating Clearly” contribute to
trust, clarity and openness in the workplace.
SUITABLE FOR
Anyone who wants to enhance their understanding of how to communicate better with others at
workplace and how to create rapport to make sure work can be done smoothly.
COURSE OUTLINE ( 1 day)
• Identify the elements of great communication
• Explore Total Listening
• Use body language and voice effectively
• Deal with conflict
• Identify and communicate with different personality types
• Understand how emotion influences communication
• Build rapport with everyone
• Use story to strengthen your organisation
• Assess assumptions
• Use language for positive change
METHODOLOGY
Experiential learning, Interactive lectures, role-play, exciting activities and group debriefing.
THE ENGLISH EXPERT PUBLISHING AND TRAINING (125574-U)
Corporate Headquarters: No 6-3, Jalan Persiaran Puteri 1, Bandar Puteri, 47100 Puchong, Selangor, Malaysia
Tel +603-8075 9056 | Fax +603-8070 4164
Email: info@itrainingexpert.com Website: www.iTrainingExpert.com

2. COURSE LEADER
Dr B. Fernandez comes with more than 30 years experience in the practice of Human Resource
Management, Administration and Operations Management.
Qualifications
PhD[US], MBA[UK], MBA/THRD [US], BBA [US] PG-DHRM [UK], Cert. Counselling [MAL], Cert. in
Project Management and Contract Administration [ UK], Certified Master Class Trainer, Certified
NLP Practitioner (NLPU), Certified Trainer: PSMB / TTT/00416, ABNLP Certified Advance
Hypnotherapy ABH,ACHE), Honorary Secretary, Malaysian Association of Human Resource
Consultants
(MMAHRC), Member, Malaysian Association of Professional Speakers (MMAPS), Member,
International Federation For Professional Speakers (IFFPS), Member, International Association of
Trainers for Anger Management
(MIATAM), Member, Malaysian Society of Complementary Therapy, (MMSCT)
Dr Fernendez is an experienced and seasoned Human Resources practitioner and consultant with
extensive experience across Production and Operations in senior and regional portfolios in
multinational organizations in consulting, manufacturing and mining.
Dr Fernendez has partnered with senior management teams (his clients) over the past 30 years in
formulating strategic human resource alignment; talent management / organizational
development, employer branding, employee engagement, retaining and developing talent,
process improvement and total quality management.
He is strong people oriented person, choosing to believe firmly that process improvement starts
with people development and individual / team growth. A highly motivated, creative and
inquisitive, John thrives on challenges with excellent interpersonal, communication and coaching
skills.
For the past ten years, John formulates and designed in-house training programmes,
performance appraisal systems, set up MBO, KPI and KRA for all levels of employees and
conducted various methods of assessment to validate the effectiveness of the implemented
programmes and is a human capability improvement specialist. He believes that people’s body
and mind can be pushed to the highest acceptance level by fitting the development
initiative to individual needs promoting the desire to develop through experiential learning.
Over the years Dr Fernandez has conducted various training programmes particularly in the area
of Human Capital Management, Employee and Industrial Relations, Process quality management
and Personal Development and Empowerment.
He is currently the principle trainer for Human Resources, Emotional Intelligence and Emotional
Quotient programs. He is also CERTIFIED and LICENCED to promote and conduct THE FRED
FACTOR by Mark Sanborn, USA.
His trainings are customized and carefully designed incorporating Neuro Linguistic Programming
(NLP).
THE ENGLISH EXPERT PUBLISHING AND TRAINING (125574-U)
Corporate Headquarters: No 6-3, Jalan Persiaran Puteri 1, Bandar Puteri, 47100 Puchong, Selangor, Malaysia
Tel +603-8075 9056 | Fax +603-8070 4164
Email: info@itrainingexpert.com Website: www.iTrainingExpert.com

3. Organizations that had benefited from Fernandez vast experience includes Telekom Malaysia
Berhad, Telekom Sales and Services Sdn Bhd ,Celcom Berhad and Multimedia Collage, Multimedia
University, VADS Malaysia Berhad, Perodua Bhd, Malakoff Bhd, Ministry of Trade and primary
Industry, Brunei Darussalam,Malakoff Berhad, Alps Electric (M) Sdn Bhd ,Management Institute
Of Cambodia, , The Zyfas Medical Company,Singapore WRP Asia Pacific Sdn Bhd, WRP Speciality
Sdn Bhd, WRP SinetiMed Sdn Bhd, PT Buana Intercopera Indonesia, PT Mahakarya Indonesia, PT
Buana Mandiri Indonesia, Win Sheng Plastic Bhd, Syarikat Zamani Sdn Bhd, Syarikat Salmi Hj
Tamin Sdn Bhd, ,Kian Joo Berhad,Eastern Pretech Sdn Bhd, The Female Health Company (M) sdn
Bhd, Teknicast Sdn Bhd, Kossan Rubber Ind Bhd, IBS Technologiy Sdn Bhd,Shariff and Som,HL
Rubber Indstries Sdn Bhd, T System Sdn.Bhd. Dewina Holdings Sdn Bhd, Dewina Food Industry
Sdn Bhd, Agensi Kaunseling dan Pengurusan Kredit, Visuvias Sdn.Bhd, Equity Trust (Labuan)
Ltd,UKM Holdings Sdn.Bhd, UKM Pakerunding Sdn.Bhd, UNIPEQ Sdn.Bhd, UKM Kesihatan
Sdn.Bhd, Telent Enhancement Academy, Puri Pujangga Sdn. Bhd, UKM Perunding Kejuruteraan &
Arkitek Sdn. Bhd.
RESOURCES & BONUSSES JUST FOR YOU
You will get these bonuses & resources absolutely *FREE* when you sign-up today.
Resource #1: A comprehensive Training Manual with Workbook, Extra Learning Materials
Resource #2: Certificate of Accomplishment
Free Bonus #1: Attractive Document Bag
Free Bonus #2: Writing Kit That every Effective & Efficient Person Must
Have (Pocket Size Post It Note with Holder)
Free Bonus #3: Business Letters for Busy People (ebook)
Free Bonus #4: Gain Unstoppable Confidence in Life (CD)
Free Bonus #5: Advanced NLP Communication Skills MP3 Audio Book
INVESTMENT
Individual Fee: RM 1190.00 per delegate
Group Registration: RM 1090.00 per delegate for a minimum of 3 participants register
together.
(Fee inclusive of refreshment and Lunch, Course Manual & Materials, Welcome pack,
Certificate of Achievement, post course evaluation)
REGISTRATION
Download Registration from www.iTrainingExpert.com /Registration
Registration Online: www.iTrainingExpert.com /Registration
This Training Programme is SBL Claimable *Subject to PSMB conditions.
We Are An Approved Training Provider (Serial No: 2059) Under SBL Scheme With
Pembangunan Sumber Manusia Berhad (PSMB/HRDF)
 All registrations MUST be accompanied with PAYMENT 14 days after the issuance of invoice to the
event.
 Completed registration form with CHEQUES should be made in favor of "THE ENGLISH EXPERT
PUBLISHING AND TRAINING" and bank in to Maybank Account No: 5128 5700 6541. Email or fax the
pay-in slip to us at info@itrainingexpert.com or fax: +603- 8070 4164.
THE ENGLISH EXPERT PUBLISHING AND TRAINING (125574-U)
Corporate Headquarters: No 6-3, Jalan Persiaran Puteri 1, Bandar Puteri, 47100 Puchong, Selangor, Malaysia
Tel +603-8075 9056 | Fax +603-8070 4164
Email: info@itrainingexpert.com Website: www.iTrainingExpert.com

4. REGISTRATION FORM
TRAINING REGISTRATION FORM (PUBLIC PROGRAM)
Upon submission of this registration form, you undertake the Registration Policies and have read and understood the terms and regulations.
Registration date: ________________________________________________________
Training Programme Title: _________________________________________________
Training Programme Date: _________________________________________________
Fee per pax (RM): ___________________________Total (RM) ____________________
Meal preference: Vegetarian Normal
No Participants Name Designation Contact No Email
(Handphone)
1
2
3
4
Company Name: _________________________________________________________
Address: ________________________________________________________________
________________________________________________________________________
Telephone : _________________ Fax : _____________________
E-mail : ____________________________________________
Contact Person
Name : ________________________________ Designation : _____________________
Telephone : _________________________ Fax : ____________________________
Mobile:_____________________ Email: _____________________________________
________________________________
Authorised Signature Company Stamp
Terms and Condition:
1. Quotation and Invoice will be issued for your payment. Please make cheque payable to: THE ENGLISH EXPERT
PUBLISHING AND TRAINING. Bank into Maybank Account 5128 5700 6541. Email or fax the payment slip back to us for
confirmation.
2. We reserve the right to change the date or venue, and to cancel the training program should circumstances beyond
our control arise. We shall inform participants of the changes.
3. The course offered is SBL claimable under HRDF.
4. By submitting the registration form, you have fully read and understand the policy stated.
PLEASE FAX THIS FORM TO +603-8070 4164 or email to info@itrainingexpert.com
For enquiry, please contact us at +603 8075 9056
Download softcopy from www.iTrainingExpert.com/Registration
THE ENGLISH EXPERT PUBLISHING AND TRAINING (125574-U)
Corporate Headquarters: No 6-3, Jalan Persiaran Puteri 1, Bandar Puteri, 47100 Puchong, Selangor, Malaysia
Tel +603-8075 9056 | Fax +603-8070 4164
Email: info@itrainingexpert.com Website: www.iTrainingExpert.com

5. CANCELLATION OF REGISTRATION POLICY
Should you wish to cancel your registration, a request should be sent to info@itrainingexpert.com stating
your name, organization, contact details (postal and email address, telephone and fax numbers), and your
registration reference number.
 All cancellations will incur a 10 per cent administration fee
 Cancellations made less than seven working days before the training event will not be eligible for a
refund.
 For cancellation in writing (letter/email) in more than 14 days prior to the training we will prepare a
full refund.
 If you cannot attend an event, you can nominate a substitute at any time without payment of an
administration fee.
PROGRAM POLICY
Please note that consultant and topics are confirmed at the time of publishing. However, should
circumstances beyond the control of the organizer may occur, we reserve the right to alter or modify the
advertised speakers/ topics/ dates if necessary.
PAYMENT DETAILS
Payment is required within 14 days upon receipt of the invoice. Confirmation letter will be issued to
participants once payments have been received. All payments must be banked into the organiser’s bank
account and email or fax payment slip as proof of payment.
For late payment, we will start charging a 10% interest for payment not received 7 days after the
completion of the program.
ORGANIZER’S RIGHT TO CANCEL OR RESCHEDULE
We reserve the right to cancel or reschedule any program or course. In the event that, the organizer
cancels a program or course, a full refund of the amount paid for the program or course will be issued or
applied as a credit toward a rescheduled program or course.
We cannot and do not assume responsibility for any other costs (i.e. non-refundable airline tickets or hotel
reservations) or damages (including consequential, exemplary, incidental, or tort damages) or for any lost
profits resulting from the rescheduling or cancelling a program or course.
Email to info@itrainingexpert.com with any questions or concerns.
THE ENGLISH EXPERT PUBLISHING AND TRAINING (125574-U)
Corporate Headquarters: No 6-3, Jalan Persiaran Puteri 1, Bandar Puteri, 47100 Puchong, Selangor, Malaysia
Tel +603-8075 9056 | Fax +603-8070 4164
Email: info@itrainingexpert.com Website: www.iTrainingExpert.com