Print the cards and use them to stimulate ideas and discussions to address problems, create opportunities, be creative and develop innovative solutions.

1. 12/06/2017
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Creativity & Change Cards
Improvement Skills Consulting Ltd.
Print the cards and use them to stimulate ideas and discussions to address problems,
create opportunities, be creative and develop innovative solutions.
© 2017 ISC Ltd. 1
6 Innovation Questions
© 2017 ISC Ltd. 2
Creativity & Change Cards
© 2017 ISC Ltd. 3
• What could we…
• …look at in a new way?
Creativity & Change Cards
© 2017 ISC Ltd. 4
• What could we…
• …use in a new way?

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Creativity & Change Cards
© 2017 ISC Ltd. 5
• What could we…
• …move into a new context?
Creativity & Change Cards
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• What could we…
• …connect in a new way?
Creativity & Change Cards
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• What could we…
• …change?
Creativity & Change Cards
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• What could we…
• …create that is truly new?

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Adopt a different perspective
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Creativity & Change Cards
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• What would you do if you were…
• …new to the Department?
Creativity & Change Cards
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• What would you do if you were…
• …working at Google?
Creativity & Change Cards
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• What would you do if you were…
• …about to be fired?

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Creativity & Change Cards
© 2017 ISC Ltd. 13
• What would you do if you were…
• …the Receptionist?
Creativity & Change Cards
© 2017 ISC Ltd. 14
• What would you do if you were…
• …the person on the Clapham Omnibus?
Creativity & Change Cards
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• What would you do if you were…
• …a TV celebrity?
Creativity & Change Cards
© 2017 ISC Ltd. 16
• What would you do if you were…
• …doing this in a different country?

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Change the Constraints
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Creativity & Change Cards
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• What would you do if you…
• …had twice the budget?
Creativity & Change Cards
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• What would you do if you…
• …had no budget?
Creativity & Change Cards
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• What would you do if you…
• …had to make it cost-neutral?

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Creativity & Change Cards
© 2017 ISC Ltd. 21
• What would you do if you…
• …had to implement next month?
Creativity & Change Cards
© 2017 ISC Ltd. 22
• What would you do if you…
• …had to implement next week?
Creativity & Change Cards
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• What would you do if you…
• …didn’t have to follow the “xyz” rules/policies/procedures?
Creativity & Change Cards
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• What would you do if you…
• …could use a free App?

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Problem Definition Questions
© 2017 ISC Ltd. 25
Creativity & Change Cards
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• What?
• What is the problem?
• What isn’t the problem?
Creativity & Change Cards
© 2017 ISC Ltd. 27
• Where?
• Where is the problem occurring?
• Where is the problem not occurring?
• What is different about these locations?
Creativity & Change Cards
© 2017 ISC Ltd. 28
• Who?
• Who is affected by the problem?
• Who isn’t affected by the problem?
• What is different about these people?

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Creativity & Change Cards
© 2017 ISC Ltd. 29
• When?
• When does/did the problem occur?
• When doesn’t/didn’t the problem occur?
• What is different about these times?
Creativity & Change Cards
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• How big?
• How big is the problem?
• Is the problem increasing, decreasing or not changing?
6 Thinking Hats
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Creativity & Change Cards
© 2017 ISC Ltd. 32
• White hat
• What data and information do you currently have?
• What new data and information do you need?

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Creativity & Change Cards
© 2017 ISC Ltd. 33
• Red hat
• What feelings and emotions do you have about this?
• What feelings and emotions would you like to have about this?
Creativity & Change Cards
© 2017 ISC Ltd. 34
• Yellow hat
• What are all the benefits of this?
• How could you turn this into a positive?
Creativity & Change Cards
© 2017 ISC Ltd. 35
• Black hat
• What are all the disadvantages of this?
• What’s the worst thing that could happen?
Creativity & Change Cards
© 2017 ISC Ltd. 36
• Green hat
• What new ideas do you have?
• What’s the most novel thing you could do?

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Creativity & Change Cards
© 2017 ISC Ltd. 37
• Blue hat
• What conclusions can you draw from this?
• What decisions need to be made?
Change the Place
© 2017 ISC Ltd. 38
Creativity & Change Cards
© 2017 ISC Ltd. 39
• What would they do in…
• …Norway/Sweden/Denmark/Finland?
Creativity & Change Cards
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• What would they do in…
• …China/Japan?
• …the Far East

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Creativity & Change Cards
© 2017 ISC Ltd. 41
• What would they do in…
• …the Middle East?
Creativity & Change Cards
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• What would they do in…
• …Africa?
Creativity & Change Cards
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• What would they do in…
• …North America?
• …South America?
Creativity & Change Cards
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• What would they do in…
• …Northern Europe?
• …Southern Europe?

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Creativity & Change Cards
© 2017 ISC Ltd. 45
• What would they do in…
• …India?
Creativity & Change Cards
© 2017 ISC Ltd. 46
• What would they do in…
• …Australia?
• …New Zealand?
Creativity & Change Cards
© 2017 ISC Ltd. 47
• What would they do in…
• …the Northern hemisphere?
• …the Southern hemisphere?
Change the Time
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Creativity & Change Cards
© 2017 ISC Ltd. 49
• What could it look like in…
• …6 months?
• …12 months?
Creativity & Change Cards
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• What could it look like in…
• …5 years?
• …10 years?
Creativity & Change Cards
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• What could it look like in…
• …25 years?
• …50 years?
Creativity & Change Cards
© 2017 ISC Ltd. 52
• What did it look like…
• …6 months ago?
• …12 months ago?

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Creativity & Change Cards
© 2017 ISC Ltd. 53
• What did it look like…
• …5 years ago?
• …10 years ago?
Creativity & Change Cards
© 2017 ISC Ltd. 54
• What did it look like…
• …25 years ago?
• …50 years ago?
5 Change Challenges
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Creativity & Change Cards
© 2017 ISC Ltd. 56
• For this [……………………….] proposed change…
• Why do we have to do it?
• What would happen if we didn’t do it?

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Creativity & Change Cards
© 2017 ISC Ltd. 57
• For this [……………………….] proposed change…
• What will be better/improved once we have implemented it?
• What would success look like?
Creativity & Change Cards
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• For this [……………………….] proposed change…
• How can we free-up time/people to implement it?
• What knowledge and skills are needed to implement it?
Creativity & Change Cards
© 2017 ISC Ltd. 59
• For this [……………………….] proposed change…
• What actionable steps do we need to take to implement it?
• What do we need to do tomorrow/next week/next month?
Creativity & Change Cards
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• For this [……………………….] proposed change…
• How can we recognise and reinforce it, to make it stick?
• How can we deal with any blockers and resistors?

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Contact:
© 2017 ISC Ltd. 61
• ian.seath@improvement-skills.co.uk
• M: 07850 728506
• W: www.improvement-skills.co.uk
• T: @ianjseath