A few slides to show the difference between "Management of Process" and "Management by Process", plus the journey.

1. Management of Process to
Management by Process
Ian J Seath
Improvement Skills Consulting Ltd.

2. Definitions
 Process Management
 How we design, manage and improve processes in
order to support our Policy and Strategy and fully
satisfy, and generate increasing value for, our
customers and stakeholders (EFQM)
 Process Improvement
 A sub-set of Process Management
 How processes get improved continuously, by teams
© Copyright ISC 2014

3. Management by Process - context
Process-by-Process Improvement
(DMAIC Projects)
Establish a Process Management
Structure, Framework and Capability
Day-to-Day
Management of Processes
© Copyright ISC 2014
Need for
Specific
Improvement
Need for
Management
by Process
Continuously
Improved
Processes
Priority
Processes
All
Processes
Improved
Processes
Need for
Process
Definition

4. Process Management Evolution
 Management by Function
 Identification of processes
 Definition of processes
 Management of processes
 Management by process
© Copyright ISC 2014

5. Maturity of Process thinking
1 2 3 4
From traditional, line management driven …
… to process management driven
N.B. There may be as many problems trying to manage (4) as there are managing (1)
© Copyright ISC 2014

6. The process journey
Heroics Managed Defined Measured Continuously
Improved
Benefit
Cost
1: Standardisation
3: Continuous Improvement
2: Improvement
© Copyright ISC 2014

7. Ian J Seath
Improvement Skills Consulting Ltd.
www.improvement-skills.co.uk
ian.seath@improvement-skills.co.uk
07850 728506
@ianjseath
uk.linkedin.com/in/ianjseath