The document summarizes why Vodafone is a good choice for improving workforce effectiveness and productivity through mobile solutions. It highlights Vodafone's history of mobile innovations, reliable network coverage, customer service and account management support, and various mobile solutions and devices that can enhance and develop businesses.
1. Improving the effectiveness and productivity of your mobile workforce – Why Vodafone? Mark Brooks Business Development Manager Vodafone Northern Ireland
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4. Investing in our Network Network Footprint High Network Quality 1 2 3 Why Vodafone? For our network
5. Key facts about our Network Footprint Vodafone launched the UK’s 1st 3G broadband (HSPDA) Network 2G: 99.7% UK Population 3G: 81% UK Population & 750 cities/towns Sept 2008: World’s first mobile operator to achieve BS 25999 certification for continuity management http://www.continuitycentral.com/news04180.html # 1 mobile provider for UK businesses - 46% of UK businesses trust us Our Focus is improving speed across the footprint – 1.2 > 3.6 > 7.2Mbps Leading expertise in 3G – 1 st UK GSM operator to launch 3G In Northern Ireland the P.S.N.I, Ambulance and Fire Services have have a combined 5000+ users New 5,500 3G sites in the UK More worldwide coverage than any other UK network -192 countries We reached our 3G license obligation of 80% coverage 9 months earlier than required by Ofcom
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8. Investing in Customer Management Dedicated Support and Account Management Continuous Quality Monitoring 1 2 3 Why Vodafone? For our account support
9. Customer Service and Account Management - reasons to do business with Vodafone N.I. based support in Imperial House, Donegall Sq East, Belfast Speak to a familiar local voice; dedicated team accessible via a dedicated number Direct access to a specialist billing team in Belfast to address any billing related queries Our target #1 : to answer 95% of all your calls within 3 rings Loans : try our products and services for 30 days before buying them A dedicated field based local Account Manager delivering regular reviews Order anything before 4pm and we will deliver it next working day
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12. Data Solutions Voice Solutions Services and Advanced Solutions 1 2 3 Why Vodafone? For our Solutions and Services for your business
13. Mobility – we can help you mobilise your people, and your business Why mobilise? Time ROI Return on Investment (e.g. productivity, efficiency gains) Mobilising People Mobilising Processes Many organisations find themselves at this point due to the perceived complexity of mobilising processes Mobile phones for senior execs Roll-out across organisation (voice & text) Mobile email pilot Deployment to senior managers Roll-out to key mobile employees Mobile access / application pilot Mobile access / application roll-out Multiple application deployment
14. Why would I mobilise my workforce? Retaining staff Attracting talent Enhanced customer service Increased productivity Business continuity Travel/Property 73% of Britons would be more likely to choose a business supplier that made its staff available outside normal working hours and more than 50% would pay extra for the privilege Source: Avaya BT flexible workers are 20% more productive than their office based colleagues Source: BT Workstyle case study 73% of workers regard the ability to flexi-work as a deciding factor in choosing a new job Source: Microsoft “ Our competitive advantage depends on mobile products and services that support virtual teams. It means that being geographically dispersed or physically relocated from our office makes zero difference to our productivity.” Tina Southall, Sales Director, Northern Europe, Vodafone Employee absence is down from 4.4 days to 3.3 days and staff turnover down from 16.5% to 10% as a result of flexible/mobile working Source: Scottish Legal Aid Board 70% of staff in BT work flexibly and 13% are home based leading to savings of £500m on office costs Increase revenue Reduce cost
15. Data Solutions – Mobility, ease of use, technology leadership Our range of devices constantly evolves USB sticks and data cards BlackBerry Mobile Email Mobile Broadband Fixed Broadband Router USB adaptor Others Satnav Embedded Wireless router BlackBerry Windows Mobile Mobile Broadband HSDPA, HSUPA Range of data bundles Exclusive devices Fixed Broadband for home or office Netbook Windows Mobile Low cost email devices Other email solutions Cost Predictability Exclusive Exclusive
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23. Vodafone Secure Remote Access Visual indication of bearer network availability Black = bearer available, Green = bearer connected Progress indications during connection End user messaging and policy compliance indicators
24. Cost - Can You Afford Not To Mobilise? IDC – “…Mobile professionals reported an average of 45 minutes of dead time per day..” RIM – “….Remote access to email saves 53 minutes per day….” Fujitsu – “…..Average payback for many mobile applications is between 4 to 6 months…” Cisco – “…..Workers with mobile LAN access could save an average of up to 8 hours per week compared to those users restricted to fixed access….”
Good morning Ladies and Gentlemen, my name is Mark Brooks and I am a Business Development Manager with Vodafone Northern Ireland. I have been invited to talk to you today about how you can improve the effectiveness and productivity of your mobile workforce, and why you would choose Vodafone to do this. Business’s across the globe are striving more than ever before to reduce costs and increase productivity. This is therefore a great time to either roll out or develop an effective mobile working strategy.
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