The document discusses organization charts and how they are used to show the structure of a business. It provides examples of organization charts and defines key terms like lateral relationships, lines of responsibility, and chain of command. It also discusses the advantages and disadvantages of flat and tall organization structures and how organizations may change through growth, downsizing, delayering, and outsourcing.

1. Unit 1a Organisation of Departments

2. Organisation Chart Mr Burns Managing Director Mr B Wallace Personnel Manager Mrs A MacDonald Sales/ Marketing Manager Miss J Montrose Purchases Manager Mr H Nichols Buyer Mrs L McKenna Finance Manager Mr N Millar Admin Manager Mr Ray Cruit Recruitment Officer Miss T Raynor Training Officer Mrs R Ambleon Marketing Assistant Mr V Smart Sales Rep Mr B Goodman Wages Officer Miss H Munro Admin Assistant

7. Organisation Chart LATERAL RELATIONSHIP LATERAL RELATIONSHIP LINE RELATIONSHIP Mr Stewart Mrs Haldane Mrs McAuley Mr Livingstone Mr Goring Mr Key Mr Dunsmore Mr Dyer Mr McGowan Miss MacPhail Mr MacLeod

13. Tall and Flat Structures FLAT TALL FEW levels of management MANY levels of management

19. Mr Burns Managing Director Mr B Wallace Personnel Manager Mrs A MacDonald Sales/ Marketing Manager Miss J Montrose Purchases Manager Mr H Nichols Buyer Mrs L McKenna Finance Manager Mr N Millar Admin Manager Mr Ray Cruit Recruitment Officer Miss T Raynor Training Officer Mrs R Ambleon Marketing Assistant Mr V Smart Sales Rep Mr B Goodman Wages Officer Miss H Munro Admin Assistant