3. Oracle’s Strategy
• Oracle Fusion Architecture
• Blueprint for SOA-based Enterprise Solutions
• Oracle Fusion Middleware
• Technology Infrastructure for SOA Applications
• Oracle Applications
• Protect, Extend, Evolve through Fusion Architecture
4. Fusion Architecture
• Service Oriented Architecture
• Flexible Business Applications & Processes
• Information Driven Architecture
• Comprehensive Business Intelligence
• Grid Computing Architecture
• Deploy & Manage on Low Cost HW & Storage
5. Unified Multi-Channel PortalUnified Multi-Channel Portal
Composition & Process OrchestrationComposition & Process Orchestration
Fusion Service BusFusion Service Bus
Grid ComputingGrid Computing
Activity MonitoringActivity Monitoring
Fusion Service RegistryFusion Service Registry
Business AnalyticsBusiness Analytics
DeclarativeDeclarative
ToolsTools
SystemsSystems
ManagementManagement
IdentityIdentity
ManagementManagement
Desktop &Desktop &
MSFT OfficeMSFT Office
BrowserBrowser
(AJAX)(AJAX)
MobileMobile
Unified Data ModelUnified Data Model
Fusion Architecture
7. Oracle’s Hot-Pluggable Middleware
WSRP and JSR-168 Portals, MS Office,
Wireless and Mobile Devices
Teradata, DB2, MS Analysis Services,
SAP BW, Cognos, Business Objects
IBM WebSphereMQ, TIBCO Enterprise for
JMS, SonicMQ
BEA WebLogic, IBM WebSphere, JBoss
App Server, Apache Tomcat
Certify on all major Operating Systems
Eclipse, CollabNet Subversion, Spring,
Struts, JUnit, Ant, Tapestry, CVS, MS
Visual SourceSafe
HP OpenView, CA Unicenter,
IBM Tivoli, BMC Patrol
MS Active Directory & MIIS, CA
eTrust SSO, all LDAP Directories
SAP R/3, mySAP, all Oracle ApplicationsApps
IBM DB2 & Informix, MS SQL Server, Sybase IQDBs
10. Enterprise App Server
Application ServerApplication Server
J2EE 1.4J2EE 1.4
JJ
SS
PP
SS
EE
RR
VV
LL
EE
TT
EE
JJ
BB
JJ
NN
DD
II
JJ
MM
SS
JJ
CC
AA
JJ
TT
AA
JJ
MM
XX
SOAP, WSDL, UDDI, WS-ISOAP, WSDL, UDDI, WS-I
Interoperability
Transactionality
WSWS
--
RR
MM
//
WSWS
--
RXRX
WSWS
--
C/C/
WSWS
--
TT
WSWS
--
II
FF
WSWS
--
SS
EE
CC
WSWS
--
EE
VV
EE
NN
TT
WSWS
--
PP
OO
LL
II
CC
YY
WSWS
--
AA
DD
DD
RR
WSWS
--
CC
TT
XX
TT
WSWS
--
TT
RR
UU
SS
TT
WSWS
--
SECSEC
CC
OO
NN
VV
11. Oracle Grid Computing
Enterprise Ready
• Common Shared Application
Infrastructure
(Application Virtualization)
• Data Virtualization
(Data as a Service)
• Middle tier scale out for Grid
Based OLTP
• Massive Persistent scale out
with Oracle RAC
• Data Grid reliability key to
SOA success
Enterprise Application GridEnterprise Application Grid
Extreme Transaction Processing (XTP)Extreme Transaction Processing (XTP)
Oracle
RAC
Oracle
Coherence
Application
Tier
15. The Oracle SOA Technologies
J2EE Application Server
Oracle AS, JBoss, WebLogic, WebSphere
Messaging
Metadata
Repository
DATA SERVICES & CONNECTIVITY
Apps
AdaptersAdapters
Partners
B2BB2B
RFID
SESSES
DB Bulk
ODIODI
ETL
Multi
Protocol
Routing
XSLT
Transform
Enterprise Service BusEnterprise Service Bus
Native
BPEL
Business
Rules
Human
Workflow
BPEL Process ManagerBPEL Process Manager
ROUTING & ORCHESTRATION
Discovery
Policies
Management
Security
Web ServicesWeb Services
ManagerManager
RegistryRegistry
GOVERNANCEEvents Analytics
Business
Monitoring
System
Monitoring
EnterpriseEnterprise
ManagerManager
BAMBAM BIBI
MANAGEMENT
&
MONITORING
App Dev
Framework
JDeveloperJDeveloper
Analyst
Tools
BPA SuiteBPA Suite
16. Enterprise Service Bus
Enterprise Service BusEnterprise Service Bus
RoutingRouting QOSQOS TransformTransform RulesRules
WSDLWSDL JCAJCA RESTREST
WSIFWSIF
17. Business Process Mgmt. - BPEL
Enterprise Service BusEnterprise Service Bus
RoutingRouting QOSQOS BPELBPEL CEPCEP RulesRulesWorkflowWorkflow
DesignDesign
OptimizeOptimize
MonitorMonitor
WSDLWSDL JCAJCA RESTREST
WSIFWSIF
18. Business Activity Monitoring
• Delivers Better Visibility &
Information to Business
Users
• Real-Time KPIs
• Thin Browser GUI
• Role-Based Access
• Live Display Technology
• Portal Compatible
• Embedded Actions
19. • Complex Transformations
• Aggregates, heterogeneous joins,
data integrity and cleansing
• Heterogeneous Support
• Access diverse systems
• Supports 40+ technologies
• Hot-pluggable, flexible and
extensible Knowledge Modules
• Changed Data Capture (CDC)
• Capture delta’s efficiently
• Handles Large Data Volumes
• Optimal performance & scalability
• Extract – Load Transform (E-LT)
• Java-based Environment
• Runs on any platform
• Thin client for browsing Metadata
• Metadata repository
• Pluggable on many RDBMS
• Modular and extensible metadata
Design-Time
Metadata Management
Runtime
Agent
Data Flow
Conductor
Service Interfaces and Developer APIs
User
Interfaces
Thin Client
Data Flow
Generator
Knowledge Module
Interpreter
Knowledge Modules
Master
Repository
Work
Repositories
Runtime
Repositories
Data Flow
Generator
Runtime
Session
Interpreter
Data Flow
Operator
Designer
Data Integration
21. Data Hubs – Operational Data
Enterprise Service BusEnterprise Service Bus
Siebel SAPe-Bus SuiteMicrosoft JD Edwards ISV Apps
22. Portal
MSFT Excel
Mobile ETLETL
OLTPOLTP
DWDW
Dashboard
Bus. Intelligence
Business Intelligence
Data Source AccessData Source Access
Business Object ModelBusiness Object Model
Query & AnalysisQuery & Analysis
DashboardsDashboards
Enterprise ReportingEnterprise Reporting
Balanced ScorecardBalanced Scorecard
Alerting & NotificationAlerting & Notification
23. Oracle BI Suite Enterprise Edition
Oracle
BI Server
Proactive
Detection
and Alerts
Mobile &
Disconnected
Analytics
Ad-hoc
Analysis
MS Office
Plug-in
Reporting &
Publishing
Interactive
Dashboards
OLTP & ODS
Systems
Data Warehouse
Data Mart
SAP, Oracle
PeopleSoft, Siebel,
Custom Apps
Files
Excel
XML
Business
Process
Multidimensional Calculation and Integration Engine
Intelligent Caching Services
Simplified Business Model and Abstraction Layer
Intelligent Request Generation and Optimized Data Access Services
25. Collaborative Portal
JSR-168JSR-168
WSRPWSRP
JSR-170JSR-170
WebWeb
MobileMobile
DesktopDesktop
Content StoresContent Stores
Service CatalogService Catalog
Apps & Web SitesApps & Web Sites
Bus. ProcessBus. Process
BI & BAMBI & BAM
Fusion MiddlewareFusion Middleware
Service Assembly Fwk.Service Assembly Fwk.
Enterprise SearchEnterprise Search
Content ManagementContent Management
Collaboration ServicesCollaboration Services
Personalization ServicesPersonalization Services
Presence ServicesPresence Services
26. WebCenter
• Composite Applications
• Packaged + BI + Custom
• Open standards enable quick development
and deployment of enterprise portals
• Strong support and inter-operatibility for
Microsoft products and technologies
• Collaboration
• Instant Messaging: real-time interaction
• Discussion forum: collaborative, on-line
discussion forums, threads, responses
• Wiki: self-service, community oriented
content publishing and sharing
• Content Management & Enterprise
Search
• Search and access secure content from a
variety of repositories across the
enterprise
• Enterprise-grade document management
OracleOracle
SAPSAP
Business
Intelligence
Business
Intelligence
27. Oracle Universal Content Management
• First, Only Unified ECM System
• Single content repository
• Common core functionality
• Easily enable or disable
additional content mgmt
capabilities
• Single interface & API
• Service-Oriented Architecture
• Supports multiple composite
applications
• Addresses current and future
content management needs
Desktop integrations, web GUI, extended API
Content-Centric Applications & Web Sites
Unified Enterprise Content Management System
Repository Services
Content, File, and Data management
Content Services
Document Management and Imaging, Security, Workflow, Search, Metadata
Records and
Retention
Management
Web
Content
Management
Digital
Asset
Management
Multisite Management
Public Web Sites
Intranet Views, Portals,
Knowledge Management,
Extranets, Blogs & Wikis
Compliance
Management
Sarbanes-Oxley,
Risk Management,
Compliance,
Policy Management
Customer
Applications
Call Centers,
ISO 900,
AP, Claims
Processing
35. Access Services
RFID Services
Application ServerApplication Server
Product Data HubProduct Data Hub
ESB (JMS)ESB (JMS)
RFID
BPELBPEL
EdgeEdge
ServerServer
Supply Chain
Apps
BI & BAMBI & BAM
Data Filters/RulesData Filters/Rules
41. SAP & Fusion MW Customers
Sample Reference Customers
42. Oracle Fusion Middleware
The World’s Best Middleware Suite
Global Customers
Business Week 1000
Fortune 50 Global
Fortune 50 US
Partners
ISVs
SIs
VARs
Patents
Industry Awards
Leader Gartner MQs
31,000+
839
39
43
7,800
4,780
38,500
4,500
227
145
9
46. OracleAS 10g #1 Overall in Forrester Tech
Rankings
OracleAS 10g – “An Application Server and
Much More”- eweek
Oracle Portal beats IBM, BEA and Plumtree into
#1 position in Network Computing evaluation
Oracle Portal Editor’s Choice Award - Network
Computing
Oracle BPEL Process Manager, World Class
Award – Web Services Journal
Oracle BPEL PM Beats IBM- Infoworld
Fusion Middleware 10g
Industry Awards
47. Oracle AS Web Services wins Analyst Choice
Award - Web Services Journal
OracleAS Web Services - “Best of the Web” –
Forbes Magazine
2004 Readership Award in the Portals category –
DMReview
OracleAS – “Compelling Choice for Enterprise
SOA” – Java Developers Journal
Commander Smith, US Navy Facilities
Engineering wins CIO Magazine, CIO of the Year
Award 2004
Oracle Integration, Runner-up for Readers
Choice Award – Intelligent Enterprise
Fusion Middleware 10g
Industry Awards
Oracle JDeveloper 10G is a comprehensive development tool that provides facilities to build Service-Oriented and Event-Driven Applications using a common development tool set. Thjs tool has been evolved to provide what Gartner Group refers to as an ISSE – an Integrated environment that allows a developer to model and generate SOA; to write SOA in an IDE; or to use wizards to generate SOA.
Oracle Application Development Framework is a Model-View-Controller style (MVC-style) framework that is aimed at allowing developers to visually and declaratively develop sophisticated J2EE Applications that can run on Oracle’s Application Server and other Application Servers. ADF allows developers to select the choice of technology that they want to use in building applications while retaining a common framework. For instance:
The View or Presentation layer can be built using Java Server Pages (JSP) or Java Server Faces (JSF).
The Controller which is the component that receives events from the client, interprets them and invokes the appropriate business logic can be either 100% standard Struts or a Java Server Faces Controller.
Finally, the Model or Business Logic can either be Java classes (or Plain Old Java Objects), Enterprise Java Beans, Web Services or other sources that are bound into the application through a standard data-binding layer.
Metadata Services: A common set of metadata services (MDS) manages the metadata for the applications built using ADF allowing end-user customization to be made declaratively.
Several major customers are now using ADF to build Enterprise J2EE Applications. POSCO Steel in Korea is one such customer. Oracle e-Business Suite Self-Service modules are all developed using ADF – when measured, ADF provided e-Business Suite developers between a 27-35% productivity improvement.
The Oracle Containers for J2EE has been enhanced in many important ways:
J2EE 1.4 Compliance: The Container is fully certified to support J2EE 1.4 for production deployments including all the new features for Servlets, JSPs, and Enterprise Java Beans.
JMS Improvements: There are several JMS improvements including the support of a JMS Bridge that allows Oracle JMS Providers to bridge to non-Oracle Messaging Systems including MQ-Series, TIBCO, MSMQ, SONIC and other JMS Providers. JMS also has been enhanced to support multiple transports to make it a more pluggable architecture. Finally, a new Java Job Scheduler has been introduced in 10GR2. This is derived from the standard EJB Timer Service but has a number of features to support batch and scheduled job execution. All of Oracle’s different JMS Providers are also now clusterable with the ability to replicate session state for failover across JMS providers in an OC4J cluster.
Data Source Improvements: The data source layer of OC4J has also been re-architected with a new and cleaner architecture for emulated and non-emulated data sources and a faster, more efficient commit coordination mechanism with the data sources. Any data source – a JDBC source, a JCA source, an EJB, a Message Driven Bean, a JMS Provider, or a Web Service – can participate in a 2PC operation.
Application Deployment: The Application Deployment model has changed to comply with industry standards supporting both JSR-77 & JSR-88 with a fast, incremental compilation upon deployment model. JSR-77/88 Deployment works for both single instance and cluster-wide deployment of Applications.
Application Management: The Application Lifecycle Management model has changed to be based on industry standards – JMX. OC4J provides a 100% standards compliant JMX MBean Server. All system components of OC4J are monitored using JMX (eg. monitoring information from DMS is presented as MBeans); all configuration changes to OC4J are made via a JMX interface; any J2EE Application
In addition to performance improvements, Oracle Application Server 10GR2 also includes a number of scalability improvements. These scalability improvements are designed to use pools of low cost computers to run Enterprise Applications more efficiently by dynamically adjusting capacity to those workloads or applications that need them. This is carried out through a new components in Oracle Application Server called the Dynamic Resource Manager.
The Dynamic Resource Manager consists of the following three components working together:
Dynamic Monitoring Service: that monitors resource usage and performance of the Application Server and individual Applications. DMS statistics are placed in a workload repository against which an expert system runs to recommend a best-practice workload distribution policy.
Oracle Enterprise Manager: that collects the information generated by DMS and also visualizes the different workload distribution policies including the Oracle recommended best-practice policy.
OPMN and mod_OC4J: that work together to implement the chosen workload distribution policy and automatically manage to start up new Application Server instances or shut them down as required by individual applications; and route requests to them based on their resource consumption levels and the workload distribution policy.
The Dynamic Resource Manager provides customers two important benefits:
Less Administrative Overhead: It reduces the need for continual, complex and tedious performance tuning of systems by administrators.
Less Cost: It also lowers cost by using capacity more efficiently.
A major enhancement in Oracle Application Server 10GR2 is the availability of a comprehensive range of High Availability technologies. No other Application Server vendor provides even a small fraction of the High Availability solutions that Oracle provides. Oracle offers a comprehensive range of solutions to reduce planned and unplanned downtime. These include:
Zero Planned Downtime: Oracle Application Server 10GR2 provides a range of solutions to reduce the need to shut down OC4J for planned maintenance operations including deployment of applications; making configuration changes; or upgrading the system.
Zero Unplanned Downtime: Oracle Application Server 10GR2 provides a range of solutions to reduce downtime from all kinds of failures. These include: (I) Automated Backup and Recovery tool to take backups of the Application Server and all its components; (ii) Application Server Flashback to correct administrative or human errors; (iii) Application Server Clusters to protect against software failures; (iv) Support for vendor clusterware and Oracle CRS (Cluster Ready Services) to protect against hardware failures; and (v) Oracle Application Server Guard to protect against site failures or for disaster recovery.
With or without Oracle Database: These solutions can be used independently; they can also be used in concert with the corresponding High Availability technologies from the Oracle Database such as Real Application Clusters; Automatic Storage Management; Oracle Cluster Ready Services; Oracle Cluster File System; RMAN; and DataGuard. No other Application Server vendor can provide similar integration with the Oracle Database.
Oracle SOA Suite is a complete set of service infrastructure components for creating, deploying, and managing SOAs. Oracle SOA Suite enables services to be created, managed, and orchestrated into composite applications and business processes. Better, you can adopt it incrementally on a project by project basis and still benefit from the common security, management, deployment architecture, development tools, etc. that you get out of the box.
Oracle SOA Suite consists of Oracle's most popular, best-of-breed technologies including:
J2EE:
=========================
Oracle JDeveloper 10g: a comprehensive integrated SOA development environment for creating and composing applications that also acts as a unified toolset for all components in the Oracle SOA Suite.
CONNECTIVITY:
=========================
Adapters
B2B
SES
ROUTING & ORCHESTRATION:
=========================
Oracle Enterprise Service Bus: a standards-based multi-protocol bus to virtualize endpoints as services
Oracle BPEL Process Manager: the first native business process execution language (BPEL) engine for Web services orchestration enabling you to design, define and execute business processes.
Oracle Business Rules Engine: enables agile management of business rules.
GOVERNANCE:
=========================
Oracle Web Services Manager: a single console to secure and manage your Web services.
UDDI Registry
MANAGEMENT & MONITORING:
=========================
Oracle Business Activity Monitoring: delivers real-time insight into business operations.
Oracle Services Registry: a best of breed UDDI v3 registry.
END-USER DESIGN TOOLS:
=========================
JDeveloper for Developers and Integrators
BPA Suite for Business Analysts
Oracle SOA Suite is compatible with other middleware platforms including Oracle Fusion Middleware, IBM WebSphere, BEA WebLogic, and JBoss Application Server.
The top 6 boxes show our user facing components – everything you need in a complete BI suite – dashboards, answers (for ad-hoc querying), office add-ins, highly formatted reporting (via BI Publisher), alerting engine – even a fully feature disconnected mode.
The BI Server is capable of intelligently federating and navigating across all relevant enterprise data sources shown at the bottom. This includes Oracle and non-Oracle sources, relational and multidimensional sources as well as structured or unstructured data. One key feature of the BI server is the Common Enterprise Information Model – this metadata layer provides the opportunity to define measures, dimensions, hierarchies and more on an enterprise wide basis. The enterprise information model also insulates you from changes to your physical systems – upgrading a database from one vendor to another or even changing the grain of data stored in a particular column will not affect reports or dashboards – a simple change in the metadata layer will accommodate this.
Instead of an integrated approach to enterprise content management – Stellent offers a unified or universal approach to enterprise content management.
Meaning Stellent offers:
A single content repository – to store all your content no matter if it’s a record, image, Web content or video
And a common set of core functionality – such as security, workflow, search capabilities for all content
{enter – slide animation}
Then depending on the needs of your business applications, in Stellent, you can easily turn on different content management functionality – such as document and imaging management, Web content management, records and retention management, digital asset management and collaboration
{enter – slide animation}
One of the benefits of this unified approach is that you now have one user interface and API to access not only the content but also the services. An enterprise content management “service” might be to ‘search content,’ ‘check in content,’ or ‘get HTML version.’
And that is because Stellent Universal Content Management was designed from the ground up with a service-oriented architecture.
{enter – slide animation}
Finally, beyond the single API, organizations can easily support multiple composite applications on top of Stellent. And the system can growth with your organization and address your content management needs for today and the future. While you may be wanting to implement a business application that requires document management and Web content management today – With Stellent, you can easily turn on retention management functionality one day in the future when you are prepared to address those needs as well.
Oracle Application Server 10GR2 also introduces new, industry-leading capability to collect and process RFID information. The Oracle RFID Sensor Edge Server allows customers to:
Collect and Filter RFID Information: From a variety of RFID hardware devices each of which have different RFID event formats. It can also filter RFID messages to detect and eliminate erroneous messages and duplicates.
To Store RFID Messages: The RFID Server places filtered RFID messages via JMS to AQ from where it is persisted in an Oracle Database for query purposes.
To invoke Applications: From RFID Messages, J2EE Applications can be invoked as Message Driven Beans.
To kick off BPEL Processes: From RFID Messages, BPEL Processes can be invoked via the AQ/JMS Adapter.
To integrate with the e-Business Suite: RFID Facilities in Oracle Application Server can be used to integrate RFID events with the e-Business Suite’s warehouse management facilities.
The RFID events are also integrated with Oracle Application Server’s event processing infrastructure.
These RFID facilities provide two important customer benefits:
Comprehensive RFID Processing Infrastructure: It provides a comprehensive software infrastructure to process RFID events and integrate them with a customer’s corporate I/T infrastructure as opposed to standalone RFID solutions.
Provides Investment Protection: Today, there are no standard RFID event formats. As a result, different hardware readers generate events in different formats. Oracle’s RFID Server normalizes this information, thereby allowing you to build Business Applications that are independent of the specific hardware reader chosen. Further, this also protects the application should you choose to change the RFID hardware platform at some point in the future.
Oracle Application Server 10GR2 also introduces new, industry-leading capability to collect and process RFID information. The Oracle RFID Sensor Edge Server allows customers to:
Collect and Filter RFID Information: From a variety of RFID hardware devices each of which have different RFID event formats. It can also filter RFID messages to detect and eliminate erroneous messages and duplicates.
To Store RFID Messages: The RFID Server places filtered RFID messages via JMS to AQ from where it is persisted in an Oracle Database for query purposes.
To invoke Applications: From RFID Messages, J2EE Applications can be invoked as Message Driven Beans.
To kick off BPEL Processes: From RFID Messages, BPEL Processes can be invoked via the AQ/JMS Adapter.
To integrate with the e-Business Suite: RFID Facilities in Oracle Application Server can be used to integrate RFID events with the e-Business Suite’s warehouse management facilities.
The RFID events are also integrated with Oracle Application Server’s event processing infrastructure.
These RFID facilities provide two important customer benefits:
Comprehensive RFID Processing Infrastructure: It provides a comprehensive software infrastructure to process RFID events and integrate them with a customer’s corporate I/T infrastructure as opposed to standalone RFID solutions.
Provides Investment Protection: Today, there are no standard RFID event formats. As a result, different hardware readers generate events in different formats. Oracle’s RFID Server normalizes this information, thereby allowing you to build Business Applications that are independent of the specific hardware reader chosen. Further, this also protects the application should you choose to change the RFID hardware platform at some point in the future.
35 of World’s 50 Largest Companies
9 of World’s 10 Largest High-Tech Cos.
7 of World’s 10 Largest Financial Svcs. Cos.
9 of World’s 10 Largest Telecomm. Cos.
8 of World’s 10 Largest Diversified Cos.
8 of World’s 10 Largest Automotive Cos.
8 of World’s 10 Largest Manufacturing Cos.
7 of World’s 10 Largest Health Care Cos.
6 of World’s 10 Largest Retail Cos.
Independent of Applications & DBMS
eWeek
– Analyst Choice Award – ‘Oracle Database 10g Does More, Demands Less” July 2004, http://www.eweek.com/article2/0,1759,1618793,00.asp
- Top 10 Product of 2004, http://www.eweek.com/article2/0,1759,1742108,00.asp
I.E. – Readers’ Choice Award: Best DBMS for Data Warehousing
August 2004, http://www.oracle.com/corporate/press/2004_aug/ie%20awards.html
CRN – “Simply put, Oracle 10g is by far the most sophisticated database on the market today.”
November 2004, http://crn.com/sections/software/software.jhtml?articleId=51200908
DM Review2004 Readers Award - DM Review, the premier publication for business intelligence and analytics, announced Oracle as the winner of its 2004 Readership Awards for Database and Data Store. Oracle also won in the following categories: (1) Analytic Applications, Business Performance Management & Web Analytics, (2) Collaboration, Portals, Unstructured Data, Content Management & Knowledge Management, (3) Data Quality
http://www.dmreview.com/article_sub.cfm?articleId=1012960
SSPA - http://globalxchange.oraclecorp.com/pls/gxchange/docs/PAGE/ROOTCORNER/PRACTICESORGANIZATIONS/CORPORATE_ORGS/WWMARKETING/SENDMAILS/IN_THE_KNOW/ITK_2K4_REDESIGN/ITK_HTML_FILES/NOVEMBER_ITK_HTML_ITEMS/11_08_04_STANDARD_EDITION/ITK_2_STAR_AWARDS.HTML
Oracle Support Services recently received two 2004 Software Technical Assistance Recognition (STAR) Awards for superior customer support service from the Service and Support Professionals Association (SSPA). The leading industry organization for information technology (IT) support professionals, the SSPA recognized Oracle in the “Innovative Support” category, based on advanced systems and processes for delivering top-quality technical support to its customers. The Association also honored Oracle with the WebSTAR Service Award for the company’s Web-based support offerings that significantly reduce customers’ time to resolution.
eWeek
– Analyst Choice Award – ‘Oracle Database 10g Does More, Demands Less” July 2004, http://www.eweek.com/article2/0,1759,1618793,00.asp
- Top 10 Product of 2004, http://www.eweek.com/article2/0,1759,1742108,00.asp
I.E. – Readers’ Choice Award: Best DBMS for Data Warehousing
August 2004, http://www.oracle.com/corporate/press/2004_aug/ie%20awards.html
CRN – “Simply put, Oracle 10g is by far the most sophisticated database on the market today.”
November 2004, http://crn.com/sections/software/software.jhtml?articleId=51200908
DM Review2004 Readers Award - DM Review, the premier publication for business intelligence and analytics, announced Oracle as the winner of its 2004 Readership Awards for Database and Data Store. Oracle also won in the following categories: (1) Analytic Applications, Business Performance Management & Web Analytics, (2) Collaboration, Portals, Unstructured Data, Content Management & Knowledge Management, (3) Data Quality
http://www.dmreview.com/article_sub.cfm?articleId=1012960
SSPA - http://globalxchange.oraclecorp.com/pls/gxchange/docs/PAGE/ROOTCORNER/PRACTICESORGANIZATIONS/CORPORATE_ORGS/WWMARKETING/SENDMAILS/IN_THE_KNOW/ITK_2K4_REDESIGN/ITK_HTML_FILES/NOVEMBER_ITK_HTML_ITEMS/11_08_04_STANDARD_EDITION/ITK_2_STAR_AWARDS.HTML
Oracle Support Services recently received two 2004 Software Technical Assistance Recognition (STAR) Awards for superior customer support service from the Service and Support Professionals Association (SSPA). The leading industry organization for information technology (IT) support professionals, the SSPA recognized Oracle in the “Innovative Support” category, based on advanced systems and processes for delivering top-quality technical support to its customers. The Association also honored Oracle with the WebSTAR Service Award for the company’s Web-based support offerings that significantly reduce customers’ time to resolution.