Health-Lab Amsterdam is a living lab platform focused on testing and improving ICT and healthcare solutions together with users. It has three dimensions: 1) a platform where people can meet and discuss new care solutions, 2) living labs where solutions can be tested with users, and 3) new educational programs focused on implementing solutions. The living lab has apartments equipped with sensors to study user needs, concepts, and acceptance of new solutions. Students from various fields participate in minors to learn about digital health and intelligent environments.

1. HEALTH-LAB AMSTERDAM
A REAL-WORLD EXPERIMENTION PLATFORM

2. THE WAY WE INNOVATE IS CHANGING
• SERVICE INNOVATION
• USER INVOLVEMENT
•OPEN INNOVATION
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3. THIS REQUIRES A NEW RESEARCH
METHODOLOGY
A LIVING LAB IS:
• An R&D environment in the real world
• Where users and stakeholders are exposed to and involved
in novel (ICT) solutions
• For longterm experiments
• For evaluation of new developments, as well as
exploration & discovery of new possibilities
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4. THIS REQUIRES A NEW RESEARCH
METHODOLOGY
IT NEEDS:
• A physical set-up (building, part of the city,..)
• An (ict) infrastructure
• Access to end users
• User-centered design and co-creation methods
• Willingness to collaborate
• Measurement tools
• Long-lasting commitment
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6. THREE DIMENSIONS
• A PLATFORM ON ICT & HEALTHCARE WHERE PEOPLE MEET,
DISCUSS AND SHARE KNOWLEDGE OF NEW SOLUTIONS IN
CARE;
• LIVING LABS, WERE NEW SOLUTIONS CAN BE TESTED AND
IMPROVED, TOGETHER WITH USERS;
• THE SET UP OF NEW EDUCATIONAL PROGRAMMES
FOCUSED ON THE IMPLEMENTATION OF THESE NEW
SOLUTIONS.

7. PLATFORM
• CARE ORGANIZATIONS
• RESERACH AND EDUCATION
• REGION

8. LIVING LAB ‘DE KEYZER’

9. LIVING LAB
• HOMES EQUIPPED WITH SENSORS:
• 3 appartment in ‘de Keyzer’
• 5 appartment in ‘Naarderheem’
• 5 appartment in ‘de Funen’

10. LIVING LAB
• USER STUDIES ON NEEDS, CONCEPTS AND ACCEPTANCE

11. EDUCATION
• MINOR ‘DIGITAL HEALTH AND WELLBEING’
• 10 students from technology, nursing, occupational therapy and
physiotherapy
• MINOR ‘INTELLIGENT ENVIRONMENTS’
• 20 students from media, interaction and computer science

12. Multidisciplinary programme: ‘Digital Health and Wellbeing’

13. CONCLUSIONS
• DESIGNING INNOVATIVE CARE SOLUTIONS REQUIRES CLOSE
COLLABORATION OF ALL STAKEHOLDERS
• ITERATIVE, USER-CENTERED DESIGN IS CENTRAL IN NEW
SERVICES
• LIVING LABS PROVIDE AN EXCELLENT OPPORTUNITY TO
TEST PROTOTYPES IN AN EARLY STAGE INVOLVING REAL
USERS;
• STUDENTS CAN BE INVOLVED AND LEARN ALL ITERATIONS
OF THE DESIGN PROCESS