Operating in a multi-cloud environment is a reality for most organizations today. Whether it’s human resources recruiting candidates, manufacturing tracking shipments, or marketing enticing customers, business units are doing an end-run around their own IT departments to directly access services on the cloud. Instead of ignoring or attempting to stifle organizational forays into multiple clouds, IT needs to facilitate, orchestrate and optimize enterprise multi-cloud footing. Enterprises that assemble harmonized multi-cloud platforms now can magnify their business advantage while optimizing costs. But, it won’t be easy. Join the virtual event to hear how organizations are benefiting and mitigating challenges along with best practices for a successful multi-cloud management system.

1. Assembling your cloud
orchestra:
A field guide to multicloud management
Shankar Kalyana
IBM Fellow
CTO, Cloud Applications

2. 2
Table of Contents
Cloud proliferation
Multicloud management readiness
A field guide to multicloud
management
A multicloud management roadmap

3. The rise of cloud-enabled exponential technologies is teeing up another era
of business architecture change

4. 1. Multiple Service Layers (IaaS, PaaS, SaaS)
2. Cloud Services Granularity
3. Multiple Layers on Tech Stack
(Infrastructure, Applications)
4. Multiple Cloud services ”instances”
5. Enterprise Integration is standard
6. Multiple Service Providers (IBM, AWS, Azure,
Google, etc)
7. Multiple Deployment Types (Private, Virtual
Private, Public)
8. Multi-Modal IT
9. Multiple Service Management Models
10. Multiple Business Goals
In this Cloud & Cognitive era, multiple ”multi-dimensions” come
together for the realization of the enterprise solutions
Application
Logic
”Native” PaaS
Bare
Metal
Tech
stack (OS,
HV, MW)
SaaS
Application Logic
”Native”
PaaS
Cloud-
enabled
PaaS
SaaS
Application Logic
”Native”
PaaS VM
Tech
stack
(MW)
Container
VM
Tech
stack
(MW)
Cloud-
enabled
PaaS
SaaS
Application Logic
”Native”
PaaS
Cloud-
enabled
PaaS
SaaS Cloud-
enabled
PaaS
SaaS
Application Logic
”Native”
PaaS
Traditional
IT
On-prem Private Public
BUSINESS SOLUTION
Cloud-
enabled
PaaS
SaaS
Application Logic
”Native”
PaaS
Cloud-
enabled
PaaS
SaaS
Traditional
IT
On-prem Private Public
MULTI-CLOUD APPLICATION PLATFORM & SERVICE MGMT

5. 5
Cloud proliferation Business benefits of cloud services:
• Product developers speed proof-of-concept
development
• Product designers create new products, features
and services
• Offering managers monetize data for new
revenue streams
• Supply chain optimizes logistics
• Marketers entice buyers more effectively and
efficiently
• Sales teams optimize lead management
• Customer service reps respond better to inquiries
• Human resources more effectively identifies and
evaluates candidates
• Teams are more efficient using collaboration
tools
Multicloud management
Cloud
Services
Innovative
technologies
Empowered
consumers
Digital
disruptors

6. 6
How would you characterize
your cloud environment?
of companies are already operating in a multicloud
environment today
of organizations forecast they will be using multiple
hybrid clouds within three years
Cloud proliferation
How many cloud services and
platforms are you planning to
use across your entire business?
Sampling: Global
All participants
85% 98%

7. 77
Table of Contents
Cloud proliferation
Multicloud management readiness
A field guide to multicloud
management
A multicloud management roadmap

8. 88
Storm clouds ahead
Multicloud management readiness
“By 2021, 98% of organizations plan to
adopt multicloud architectures,
but only 41% have a multicloud
management strategy and
just 38% have procedures and tools to
operate a multicloud environment.”

9. 99
Case study: Swiss Re saves 250 work days per
month with a cloud orchestration solution
Multicloud management readiness
To meet business demands, Swiss Re – a global
wholesale provider of insurance and insurance-based
products based in Zurich, Switzerland, needed to
enhance the responsiveness of its IT infrastructure
• To eliminate organizational silos and automate
manual processes, it adopted a cloud orchestration
solution
• The orchestration platform executes 45,000
processes per month, reducing the task burden of the
IT operations team, saving 250 work days per month

10. 1010
Table of Contents
Cloud proliferation
Multicloud management readiness
A field guide to multicloud
management
A multicloud management roadmap

11. 11
Managing multiple clouds Developing a multicloud
management plan is vital to
reducing technology redundancy
and business agility
To create a multicloud architectural
blueprint:
• Determine which business
processes should be in the cloud
• Identify which technical building
blocks and management tools
best support your business
objectives
A field guide to multicloud management
Cloud
Services
Business
processes
Technical
building blocks
Management
tools
apijava

12. 12
Workloads in the cloud
A field guide to multicloud management
Development Operations Marketing
Technical infrastructure
Application dev & testing Website dev & hosting Infrastructure services IT service mgmtEnterprise mobility mgmt Asset mgmt SecurityProductivity & collaboration tools
Finance/accounting
Asset mgmt
Financial planning,
budgeting & forecasting
Treasury &
investments
Accounting close &
consolidation
General ledger/
financial ops
External financial
reporting
Risk &
compliance mgmt
Transaction
processing
Human resources
ERP Payroll processing Travel & expense mgmt Learning & devPerformance mgmt Employee data & info mgmtBenefits
Business
performance mgmt
Other administration
Legal Ecosystem mgmt
Procurement/
purchasing
Marketing
database mgmt
Lead
management
Content creation/
management
Marketing data
analysis
Digital marketing
campaign
execution
Agency
coordination/
collaboration
Sales
Sales forecasting
Contact
management
Opportunity
management
Lead
management
Reports &
dashboards
Customer Service
Omni-channel
management
Customer profile
management
Social media
management
Case
management
Contact
management
Order
management
Manufacturing / production/ operations
Inbound /
outbound
logistics
Product
design &
development
Research &
development
Supply chain
25% - 49% 50% - 100%

13. 13 © 2018 IBM Corporation 20 November 2018 IBM Institute for Business Value13
Technical building blocks of multicloud management
A field guide to multicloud management
Cloud Management Platform
Application Development Layer
Containers Micro-Services Virtual Machines
Serverless Cloud
Services

14. 1414
Table of Contents
Cloud proliferation
Reasons for multicloud adoption
Multicloud management readiness
A field guide to multicloud
management
A multicloud management roadmap

15. 15
2. Enlist help4. Build in
the cloud
1. Develop
goals &
governance
5. Continually
adapt
3. Move to
the cloud
The path to multicloud
management
Multicloud management roadmap

16. 1616
How will you assemble your cloud
orchestra?
• Which benefits will your organization pursue
by actively managing your multicloud
environment?
• How does your organization’s planned
multicloud management approach compare
to that of multicloud maestros?
• What is your action plan for orchestrating a
multicloud infrastructure?
• What is the opportunity cost if you don’t
coordinate your organization’s forays into
multiple clouds?
Multicloud management roadmap