IBM Commerce infographic highlights Futurists learnings at IBM”s Camp Commerce. Learn More about a #NewWayToEngage: ibm.com/newwaytoengage

1. Learning About a
#NewWayToEngage
at Camp Commerce
#IBMAmplify
To learn more about IBM Commerce
solutions, follow #NewWayToEngage
and @IBMCommerce
#NewWayToEngage
“Customer data is a commodity.
Anyone can buy it. How you
use it? That's the differentiator.”
- Shep Hyken
@Hyken
“76% of customers expect
organizations to anticipate
their needs.”
- Stan Phelps
@9INCHmarketing
“Engagement is interaction
with intention that goes beyond
concern for the transaction.”
- Chris Heuer
@chrisheuer
“If data affirms people, they
embrace it. If data challenges
people, they resist it.”
- Tessa Horehled
@tessa
“We don't want our minds to be
read but we want people to
respond and almost read
our minds.”
- Tamara McCleary
@TamaraMcCleary
“Storytelling always triumphs,
with or without technology.”
- Joel Comm
@joelcomm
“Loyalty is emotional. It's a
culmination of experiences.”
- Mark Johnson
@MJohnsonLoyalty