In the summer of 2015, IDC talked to IBM clients – ranging in size and industry – to find out how IBM Sterling B2B Integration Services improved their operations and business.

1. IBM Commerce
IDC Reports:
Uncovering the Value of IBM
Sterling B2B Integration Services

2. In the summer of 2015,
IDC talked to IBM clients – ranging in size and
industry – to find out how IBM Sterling B2B
Integration Services improved their operations
and business.
1

3. Across the US and UK
500 to 400,000 employees
Consumer goods, retail, manufacturing, food products,
electronics, and higher education
Study surveyed broad mix
of organizations:
2

4. 3
Desire for cost-effective,
scalable B2B platform to support
their business and partner
ecosystem. Why?
Although different, they had one thing in common:
Minimize staff burden in
supporting B2B operations
Create flexible, automated
operational processes
Foster agile foundation
to grow partner ecosystems
+ +
+

5. Growth is what they wanted,
and growth is what they’re getting...
Before IBM Sterling B2B Integration Services
With IBM Sterling B2B Integration Services
B2B suppliers & customers B2B transactions per month
(000)
631
240
1,010
678
More suppliers
More customers
More transactions
4

6. What makes these benefits
possible?
Lower cost of IT infrastructure
$153k yearly
Higher user productivity
(via risk mitigation)
$436k yearly
Optimized staff efficiency
$687k yearly
5

7. “[We’re] more efficient because
we don’t have to worry about the
technical parts of mapping –
three people are probably saving
20% of their time.”
Automation, repeatable processes, and offloading operational responsibility
free up IT staff, so they can focus on innovation.
6

8. 7
“We are much faster to get into new
markets... because IBM helps to
simplify a complicated process.”
A modern and efficient B2B platform supports growth and scalability.

9. 8
“...a client would submit a wrong
code, which was painful for our
client service team. It happens
probably 80% less now because
all of that used to be done manually.”
And despite more B2B transactions,
organizations experience fewer errors and problems —
shifting attention to higher-value, strategic activities.

10. 9
Now these
organizations have
even more in common.
IBM Sterling B2B Integration Services delivers
lasting value:
Payback period:
7.8 months
$1 investment =
$4 benefits
308% ROI
$

11. Make this story yours
10
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Read the full IDC report