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The Future of Supplier and Partner Relationships

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The Future of Supplier and Partner Relationships

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The various business units within organizations are caught in the dangerous cycle of vying for resources and competing for personnel. However, customers today are more fickle than ever, as their loyalty is diminishing. A true omni-channel experience is critical to solving these challenges and, ultimately, to driving a better customer experience.

The various business units within organizations are caught in the dangerous cycle of vying for resources and competing for personnel. However, customers today are more fickle than ever, as their loyalty is diminishing. A true omni-channel experience is critical to solving these challenges and, ultimately, to driving a better customer experience.

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The Future of Supplier and Partner Relationships

  1. 1. #NewWayToEngage In 2015, CIOs will invest in omnichannel integration technologies as a top priority to support growth of the omnichannel shopper, who is expected to spend 30% more than the single-channel shopper *Retail Touch Points, 2014 Mobile in-store payments will grow at a five-year compound annual growth of 154%, to $189 billion in 2018 from $1.8 billion in 2013 *Business Insider, 2014 43% of companies are unlikely to collaborate with other businesses — effectively ruling themselves out of many opportunities *Small Business Can, 2015 The Future of Supplier and Partner Relationships in Commerce

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