1. Business First Approach to Information Sharing: R
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Lessons Learned from the Creation of Indiana’s T
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Strategy & Solution N
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February 5, 2013 N
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2. Topics
Background
• Intent/purpose of the project
Strategic Planning Process
• The business first approach
ROI Overview
• Cost savings and cost avoidance
Key Lessons Learned
• Takeaways
Thank You
• Questions
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3. Current State: Silos
More than
just corn
silos in
Indiana…
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4. Key Business Drivers
Indiana’s justice and public safety organizations have historically
made independent decisions regarding public safety data
communications and how and when to share electronic data.
An opportunity existed to improve efficiency and enhance public
safety services.
The State of Indiana public safety community recognized a need
to enhance services by sharing data across jurisdictions,
including among local, state and federal public safety agencies.
State of Indiana desired to emerge as a national leader in
criminal justice and public safety information sharing.
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5. Agency Collaboration from Day One
We Began the Journey Together…
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6. Topics
Background
• Intent/purpose of the project
Strategic Planning Process
• The business first approach
ROI Overview
• Cost savings and cost avoidance
Key Lessons Learned
• Takeaways
Thank You
• Questions
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7. Business First Approach
1.Envision 2. Architect 3. Build
Mission and vision System design NIEM-conformant
statements System architecture exchanges
Current environment (NIEM, GFIPM, GRA) Setup of enterprise
assessment environment
Implementation plan (Enterprise Service
Gaps/needs analysis
Bus, Portal, Fusion
Prioritized data Core Solution)
exchanges
Return on investment
Exchange modeling analysis
Strategic plan
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8. IDEx Vision and Mission
Vision
• Indiana will be a leader in providing secure, standards-
based enterprise data exchange and information
sharing enhancing the safety and security of all
Hoosiers.
Mission
• To establish a comprehensive framework and strategy
to promote and facilitate the exchange of critical
information in a secure environment to support the
missions of local, state, federal and private sector
partners.
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9. Agency Current Environment Assessment
 Governance
 Systems
 Privacy & Security
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10. Statewide System Map
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11. Agency Gaps/Needs
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12. Statewide Gaps/Needs
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13. Prioritization: Heat Map
Guiding Principles
 Ability to save time and create
efficiencies
 Number of agencies benefiting
from the exchange
 Quality of data, including
validity and accuracy
 Ability to demonstrate security
and privacy (defining publically
accessible and non-accessible
material)
 Ability to leverage existing
NIEM IEPDs from the
Clearinghouse
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14. Process Modeling
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15. Primary Guiding Documents
“This is not rocket science, but it does represent a kind of discipline.”
Audit | Tax | Advisory | Risk | Performance
-From: Crossing the Chasm, p 67, Geoffery A. 2013 Crowe Horwath LLP
©
Moore 15

16. IDEx Privacy Policy
 Developed a Privacy Policy to
support IDEx
 Received TA from BJA/IIR to
draft the initial policy
 Leveraged best practices from
fusion center policy development,
Global publications, and other
state information sharing policies
including from Alabama and
Hawaii
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17. High-Level Solution: Proof-of-Concept
NIEM NIEM NIEM NIEM
NIEM
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18. IDEx Portal - Homepage
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19. IDEx Portal - Search/Query Builder
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20. IDEx Portal – Query Results
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21. IDEx Portal - Detailed Record
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22. Topics
Background
• Intent/purpose of the project
Strategic Planning Process
• The business first approach
ROI Overview
• Cost savings and cost avoidance
Key Lessons Learned
• Takeaways
Thank You
• Questions
Audit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 22

23. The Importance of a Demonstrable ROI
 Support for information sharing goes
beyond the business case
 In today’s economic climate, People
information sharing initiatives need to Processes
demonstrate a Return on
Investment (ROI)
 Cost savings (spending less than Technology
previously spent) and cost avoidance
(expenses that are no longer needed)
can be demonstrated in three areas:
 People
 Processes
 Technology
ROI
“You can’t allow tradition to get in the way of innovation.”
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-From: Disney CEO, Robert Iger, HBR July/August2013 Crowe Horwath LLP
©
2011

24. Return on Investment – Approach
 The return on investment estimates the potential cost savings and cost
avoidance achieved through standards-based information sharing using an
enterprise data integration environment for the identified gaps/needs (350+)
 Focus on two components:
Cost Savings Cost Avoidance
• Cost savings is spending less than • Cost avoidance is used to
previously spent or less than quoted communicate the expenses that will
options. no longer be incurred as a result of
an increase in efficiencies.
ROI looked to the enterprise data sharing environment and leveraged
national information sharing models including JIEM, NIEM, GRA and
GFIPM.
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25. Approach: Estimated Cost Savings (Current vs. Future)
 Estimated current vs.
proposed future for
350+ data sharing
Current state Proposed Future gaps/needs
vs.
(point-to-point interfaces) (enterprise approach)  Savings exists when
more than two
agencies desire
Infrastructure costs access to same data
Cost of development of
each individual interface in set
a point-to-point manner Build out of enterprise  Results indicated a
environment (ESB, portal) savings of over 13%
to develop all desired
Cost of each NIEM-
conformant exchange, exchanges in the
including JIEM modeling enterprise environment
Cost of maintenance of
each interface  Range as high as 35-
Cost of ongoing support and 40% for some
maintenance exchanges (multi-
agency, multi-
domains)
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26. Approach: Estimated Cost Avoidance (Current vs. Future)
 Estimated process
cost for current vs.
proposed future for
Current state vs.
Proposed Future 350+ data sharing
gaps/needs were
(manual or semi-automated) (automated in enterprise)
Estimated cost of  Results indicated a
performing process savings of over $3
manually today for million annually from
gaps/needs
Estimated cost of gained process
(high-impact ones;
extrapolated to others)
performing process in efficiencies
automated fashion for
gaps/needs
Factors: Personnel time high-impact ones;
(sending/receiving), extrapolated to others
Additional materials or
handling costs, Annual
volume of transactions,
average state salary/fringe
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27. Findings
The demonstrated ROI is a result of the following combination of items:
Many
agencies Utilizing
wanting national data
access to the sharing
same models
information
Streamlining
Streamlining architecture
business into an
processes enterprise
environment
"Gentlemen, we have run out of money. Now we must think."
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-Winston Churchill

28. Topics
Background
• Intent/purpose of the project
Strategic Planning Process
• The business first approach
ROI Overview
• Cost savings and cost avoidance
Key Lessons Learned
• Takeaways
Thank You
• Questions
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29. Collaboration
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30. Building Trust
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31. Attention to Security & Privacy
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32. Strategic Use of National Models and Standards
 Justice Information
Exchange Model (JIEM)
 National Information
Exchange Model (NIEM)
 Global Federated Identity
and Privilege Management
(GFIPM)
 Global Reference
Architecture (GRA)
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33. Return on Investment Analysis
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34. People, Process and Technology
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35. Topics
Background
• Intent/purpose of the project
Strategic Planning Process
• The business first approach
ROI Overview
• Cost savings and cost avoidance
Key Lessons Learned
• Takeaways
Thank You
• Questions
Audit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 35

36. Thank You and Questions
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