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Presented to Idea Greenhouse
     Members & Guests
  By Attorney Jennifer Shea Moeckel
Cook, Little, Rosenblatt & Manson, p.l.l.c.
              www.clrm.com

                November 1, 2012




          Cook, Little, Rosenblatt & Manson, p.l.l.c.
NH Department of Labor Newly Revised 7 Factor Test
       ALL factors must be met to classify a worker as an independent contractor:

1.   The person possesses or has applied for a federal employer identification number or
     social security number, or in the alternative, has agreed in writing to carry out the
     responsibilities imposed on employers under this chapter [NH RSA 275].
2.   The person has control and discretion over the means and manner of performance of
     the work, in that the result of the work, rather than the means or manner by which the
     work is performed, is the primary element bargained for by the employer.
3.   The person has control over the time when the work is performed, and the time of
     performance is not dictated by the employer. However, this shall not prohibit the
     employer from reaching an agreement with the person as to completion schedule, range
     of work hours, and maximum number of work hours to be provided by the person, and in
     the case of entertainment, the time such entertainment is to be presented.
4.   The person hires and pays the person's assistants, if any, and to the extent such
     assistants are employees, supervises the details of the assistants' work.
5.   The person holds himself or herself out to be in business for himself or herself or is
     registered with the state as a business and the person has continuing or recurring
     business liabilities or obligations.
6.   The person is responsible for satisfactory completion of work and may be held
     contractually responsible for failure to complete the work.
7.   The person is not required to work exclusively for the employer.

           
                        Cook, Little, Rosenblatt & Manson, p.l.l.c.
An important step in hiring “right” is determining and
properly classifying:
1.Independent contractors;

2.Interns; and

3.Employees.




                 Cook, Little, Rosenblatt & Manson, p.l.l.c.
New Hampshire Department of Employment Security “ABC” Test

Under NH RSA 282-A:9, III, an individual will be deemed an employee
unless the following are proven:

“(a) Such individual has been and will continue to be free from control
or direction over the performance of such services, both under his
contract of service and in fact; and

(b) Such service is either outside the usual course of the business for
which such service is performed or that such service is performed
outside of all the places of business of the enterprise for which such
service is performed; and

(c) Such individual is customarily engaged in an independently
established trade, occupation, profession, or business.”



                          Cook, Little, Rosenblatt & Manson, p.l.l.c.
The IRS Uses Common Law Rules
                                                 The following is quoted from:
    http://www.irs.gov/Businesses/Small-Businesses-&-Self-Employed/Independent-Contractor-(Self-Employed)-or-Employee%3F

        Behavioral: Does the company control or have the right to control what the worker does
         and how the worker does his or her job?
        Financial: Are the business aspects of the worker’s job controlled by the payer? (these
         include things like how worker is paid, whether expenses are reimbursed, who provides
         tools/supplies, etc.)
        Type of Relationship: Are there written contracts or employee type benefits (i.e. pension
         plan, insurance, vacation pay, etc.)? Will the relationship continue and is the work
         performed a key aspect of the business?

Businesses must weigh all these factors when determining whether a worker is an employee
    or independent contractor. Some factors may indicate that the worker is an employee,
    while other factors indicate that the worker is an independent contractor. There is no
    “magic” or set number of factors that “makes” the worker an employee or an
    independent contractor, and no one factor stands alone in making this determination.
    Also, factors which are relevant in one situation may not be relevant in another.

The keys are to look at the entire relationship, consider the degree or extent of the right to
    direct and control, and finally, to document each of the factors used in coming up with
    the determination.




                                         Cook, Little, Rosenblatt & Manson, p.l.l.c.
   If the intern will be paid at least minimum wage
    ($7.25/hour), the intern should be hired and treated as
    any other employee, noting in the offer letter the
    expected duration of the internship without undermining
    at-will employment.
   If the internship will be unpaid, then it must meet
    criteria for the NH DOL and the US DOL.
   NH DOL: State approvals are required in advance for
    unpaid internships, see:
   http://www.nh.gov/labor/inspection/school-to-work.htm
   US DOL: The internship must meet 6 criteria under the
    Federal Fair Labor Standards Act to qualify as unpaid.



                     Cook, Little, Rosenblatt & Manson, p.l.l.c.
US Department of Labor Internship Criteria under the FLSA

1.   The internship is similar to training that would be provided in
     an educational environment;
2.   The internship experience is for the benefit of the intern;
3.   The intern does not displace regular staff, but works under
     close supervision of existing staff;
4.   The employer derives no immediate advantage from the
     activities of the intern and on occasion its operations may
     even be impeded;
5.   The intern is not necessarily entitled to a job at the end of
     the internship; and
6.   The employer and the intern both understand that the intern
     is not entitled to wages for the time spent in the internship.



                        Cook, Little, Rosenblatt & Manson, p.l.l.c.
   Ask questions directly related to the job and the
    applicant’s qualifications.
   Focus on the job description and behavioral
    questions.
   Examples of appropriate interview questions:
       What about the job description appealed to you
        and made you want to apply for this position?
       Why do you want to leave your present job?




                   Cook, Little, Rosenblatt & Manson, p.l.l.c.
   How would your co-workers and your boss describe
    you?
   What are your major strengths and weaknesses?
   What are some of the challenges you are facing in
    your current job and what are you doing to
    overcome them?
   How do you deal with co-workers or supervisors who
    disagree with you?




                 Cook, Little, Rosenblatt & Manson, p.l.l.c.
   What jobs have you enjoyed the most during your
    career and why?
   This position requires [insert language specific to the
    job description]. Please tell us how your skills and
    experience qualify you for this position.
   The job you are applying for requires the ability to
    [insert language specific to the job functions,
    including lifting requirements, etc.]. Can you
    perform this job with or without reasonable
    accommodation?




                  Cook, Little, Rosenblatt & Manson, p.l.l.c.
   Describe your experience in interacting with persons
    of diverse cultural, social and economic
    backgrounds.
   Tell us about your abilities to handle deadlines and
    pressure.
   What would you like to accomplish during the next 5
    to 10 years?
   What do you believe differentiates you from the
    other candidates who qualify for this position?




                 Cook, Little, Rosenblatt & Manson, p.l.l.c.
   Gaps in resume
   Details on application
   Prior experience
   Ability to perform “essential functions,” including
    physical requirements with or without
    reasonable accommodation
   References




                   Cook, Little, Rosenblatt & Manson, p.l.l.c.
   Disability, genetic information
   Religion
   Sex, Sexual Orientation
   Age
   Marital Status
   Pregnancy, Childcare
   Nationality, Race, or Ancestry



             Cook, Little, Rosenblatt & Manson, p.l.l.c.
The ADA breaks the hiring process into 3 stages:
1. Pre-Offer Stage

   (no medical questions)
2. Post-Conditional Offer Stage

   (medical questions permissible)
3. Employment Stage

   (medical questions only if job related and
   consistent with business necessity)



                 Cook, Little, Rosenblatt & Manson, p.l.l.c.
Verify information on applications or resumes

Reference Checks
    Authorization, waiver, and hold harmless
     agreements
    If you are asked for a reference, limit
     information provided if no authorization is
     presented

   Social Media/Internet Resources

                 Cook, Little, Rosenblatt & Manson, p.l.l.c.
Provide an offer letter that includes:
  Exempt/non-exempt nature of the position
  Rate of pay; provide pay/compensation plan, if applicable
  Key benefits
  Schedule
  Job responsibilities; enclose job description
  At-will employment
  Conditions of the offer (background check, drug test, etc.)
  Any requirement to sign a nondisclosure, nonsolicitation,
   noncompete and/or assignment of developments agreement
   (enclose the agreement(s))
  Signature/date line for the candidate to accept in writing


                    Cook, Little, Rosenblatt & Manson, p.l.l.c.
   Criminal record check (review EEOC guidelines)
   Motor vehicle record check
   Reference check (if not already completed)
   Proof of valid professional licensure/ certificates
   Drug test
   Physical capacity exam/pre-placement physical*
   A Second Injury Fund Form may also be
    completed post-conditional offer.*
   *Note: medical information must be pursued only
    after all other conditions have been satisfied.


                    Cook, Little, Rosenblatt & Manson, p.l.l.c.
   Learn any state-specific legal obligations
   Establish a relationship with a drug test facility and
    determine which test(s) will be used
   Develop a drug testing policy
   Distribute the policy and obtain employee signatures
   Require applicants to sign an authorization for the drug
    test
   Arrange for the applicant to have the drug test
   Keep the results and all other medical records in a
    separate confidential medical file.



                     Cook, Little, Rosenblatt & Manson, p.l.l.c.
   Provide written disclosure that a consumer report may
    be obtained
   Obtain written authorization from the applicant
   If the report is the basis for adverse action:
     Before you take adverse action: Provide the
        applicant with a copy of the report and FCRA rights
     After you take adverse action: Provide name and
        contact information for the Credit Reporting Agency
        (CRA); statement that the CRA did not make the
        decision to take the adverse action and cannot give
        specific reasons for it; and notice of right to dispute
        the information supplied by the CRA and to request a
        free consumer report from the CRA within 60 days.

                    Cook, Little, Rosenblatt & Manson, p.l.l.c.
   Form I-9
   Form W-4
   Wage & hour notification of rate, frequency, time, place
    & method of payment (signed by the employee). [As an
    employer, familiarize yourself with the NH DOL Lab
    regulations available from:
    http://www.gencourt.state.nh.us/rules/state_agencies/lab800.html
   For youth: certificates/parental consent
   NHES new hire reporting




                      Cook, Little, Rosenblatt & Manson, p.l.l.c.
   Under 16 must have a Youth Employment
    Certificate
   16 and 17 must have written parental
    permission
   Obtain proof of age
   For calculating hours worked, the workweek
    must be Sunday through Saturday
   Schedules must be posted to include: daily
    starting and stopping times, daily meal times,
    and maximum number of hours permitted to
    work in one day.

                   Cook, Little, Rosenblatt & Manson,
                                  p.l.l.c.
   14 and 15 year olds may not work:
     During school hours
     Before 7AM or after 7PM, exception from June 1
      through Labor Day when they can work until
      9PM
     More than 3 hours/day on school days
     More than 8 hours/day on non-school days
     More than 18 hours/week in school weeks
     More than 40 hours/week in non-school weeks



                 Cook, Little, Rosenblatt & Manson, p.l.l.c.
   16 and 17 year olds may not work:
     More than 6 consecutive days
     More than 30 hours/week during school calendar
      weeks
     More than 48 hours/week during school vacation
      or summer vacation (June 1 through Labor Day)
     More than 10 ¼ hours/day in manual or
      mechanical labor
     More than 8 hours per night, if working at night




                  Cook, Little, Rosenblatt & Manson, p.l.l.c.
NH RSA 275:56 Employee Access to Personnel Files.
 I. Except as provided in paragraph III, every employer
  shall provide a reasonable opportunity for any
  employee who so requests to inspect such employee's
  personnel file and further, upon request, provide such
  employee with a copy of all or part of such file. An
  employer may only charge the employee a fee
  reasonably related to the cost of supplying the
  requested documents.




                   Cook, Little, Rosenblatt & Manson,
                                  p.l.l.c.
II. If, upon inspection of his personnel file, an employee
    disagrees with any of the information contained in such
    file, and the employee and employer cannot agree
    upon removal or correction of such information, then
    the employee may submit a written statement
    explaining his version of the information together with
    evidence supporting such version. Such statement
    shall be maintained as part of the employee's
    personnel file and shall be included in any transmittal of
    the file to a third party and shall be included in any
    disclosure of the contested information made to a third
    party.


                    Cook, Little, Rosenblatt & Manson, p.l.l.c.
III. The provisions of this section shall not require the
     disclosure of:
    (a) Information in the personnel file of a requesting
     employee who is the subject of an investigation at the
     time of his request if disclosure of such information
     would prejudice law enforcement; or
    (b) Information relating to a government security
     investigation.




                    Cook, Little, Rosenblatt & Manson, p.l.l.c.
IV.   Health, fitness, lifestyle, and other information
      obtained from employees by their employer or the
      employer's agents for purposes of providing
      employees with a health risk assessment or other
      wellness program shall not be considered
      personnel records, shall not be retained in an
      employee personnel file, and shall be inadmissible
      in any proceedings under
      RSA 281-A.




                    Cook, Little, Rosenblatt & Manson, p.l.l.c.
Lab 802.09 "Personnel file" as used in RSA 275:56
  means any personnel records created and
  maintained by an employer and pertaining to an
  employee including and not limited to employment
  applications, internal evaluations, disciplinary
  documentation, payroll records, injury reports and
  performance assessments, whether maintained in
  one or more locations, unless such records are
  exempt from disclosure under RSA 275:56, III or
  are otherwise privileged or confidential by law. The
  term does not include recommendations, peer
  evaluations or notes not generated or created by
  the employer.


                 Cook, Little, Rosenblatt & Manson, p.l.l.c.
Cook, Little, Rosenblatt & Manson, p.l.l.c.

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Cook Little's Jen Moeckel Presents: Hey Startups: Hire Right!

  • 1. Presented to Idea Greenhouse Members & Guests By Attorney Jennifer Shea Moeckel Cook, Little, Rosenblatt & Manson, p.l.l.c. www.clrm.com November 1, 2012 Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 2. NH Department of Labor Newly Revised 7 Factor Test ALL factors must be met to classify a worker as an independent contractor: 1. The person possesses or has applied for a federal employer identification number or social security number, or in the alternative, has agreed in writing to carry out the responsibilities imposed on employers under this chapter [NH RSA 275]. 2. The person has control and discretion over the means and manner of performance of the work, in that the result of the work, rather than the means or manner by which the work is performed, is the primary element bargained for by the employer. 3. The person has control over the time when the work is performed, and the time of performance is not dictated by the employer. However, this shall not prohibit the employer from reaching an agreement with the person as to completion schedule, range of work hours, and maximum number of work hours to be provided by the person, and in the case of entertainment, the time such entertainment is to be presented. 4. The person hires and pays the person's assistants, if any, and to the extent such assistants are employees, supervises the details of the assistants' work. 5. The person holds himself or herself out to be in business for himself or herself or is registered with the state as a business and the person has continuing or recurring business liabilities or obligations. 6. The person is responsible for satisfactory completion of work and may be held contractually responsible for failure to complete the work. 7. The person is not required to work exclusively for the employer.        Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 3. An important step in hiring “right” is determining and properly classifying: 1.Independent contractors; 2.Interns; and 3.Employees. Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 4. New Hampshire Department of Employment Security “ABC” Test Under NH RSA 282-A:9, III, an individual will be deemed an employee unless the following are proven: “(a) Such individual has been and will continue to be free from control or direction over the performance of such services, both under his contract of service and in fact; and (b) Such service is either outside the usual course of the business for which such service is performed or that such service is performed outside of all the places of business of the enterprise for which such service is performed; and (c) Such individual is customarily engaged in an independently established trade, occupation, profession, or business.” Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 5. The IRS Uses Common Law Rules The following is quoted from: http://www.irs.gov/Businesses/Small-Businesses-&-Self-Employed/Independent-Contractor-(Self-Employed)-or-Employee%3F  Behavioral: Does the company control or have the right to control what the worker does and how the worker does his or her job?  Financial: Are the business aspects of the worker’s job controlled by the payer? (these include things like how worker is paid, whether expenses are reimbursed, who provides tools/supplies, etc.)  Type of Relationship: Are there written contracts or employee type benefits (i.e. pension plan, insurance, vacation pay, etc.)? Will the relationship continue and is the work performed a key aspect of the business? Businesses must weigh all these factors when determining whether a worker is an employee or independent contractor. Some factors may indicate that the worker is an employee, while other factors indicate that the worker is an independent contractor. There is no “magic” or set number of factors that “makes” the worker an employee or an independent contractor, and no one factor stands alone in making this determination. Also, factors which are relevant in one situation may not be relevant in another. The keys are to look at the entire relationship, consider the degree or extent of the right to direct and control, and finally, to document each of the factors used in coming up with the determination. Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 6. If the intern will be paid at least minimum wage ($7.25/hour), the intern should be hired and treated as any other employee, noting in the offer letter the expected duration of the internship without undermining at-will employment.  If the internship will be unpaid, then it must meet criteria for the NH DOL and the US DOL.  NH DOL: State approvals are required in advance for unpaid internships, see:  http://www.nh.gov/labor/inspection/school-to-work.htm  US DOL: The internship must meet 6 criteria under the Federal Fair Labor Standards Act to qualify as unpaid. Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 7. US Department of Labor Internship Criteria under the FLSA 1. The internship is similar to training that would be provided in an educational environment; 2. The internship experience is for the benefit of the intern; 3. The intern does not displace regular staff, but works under close supervision of existing staff; 4. The employer derives no immediate advantage from the activities of the intern and on occasion its operations may even be impeded; 5. The intern is not necessarily entitled to a job at the end of the internship; and 6. The employer and the intern both understand that the intern is not entitled to wages for the time spent in the internship. Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 8. Ask questions directly related to the job and the applicant’s qualifications.  Focus on the job description and behavioral questions.  Examples of appropriate interview questions:  What about the job description appealed to you and made you want to apply for this position?  Why do you want to leave your present job? Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 9. How would your co-workers and your boss describe you?  What are your major strengths and weaknesses?  What are some of the challenges you are facing in your current job and what are you doing to overcome them?  How do you deal with co-workers or supervisors who disagree with you? Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 10. What jobs have you enjoyed the most during your career and why?  This position requires [insert language specific to the job description]. Please tell us how your skills and experience qualify you for this position.  The job you are applying for requires the ability to [insert language specific to the job functions, including lifting requirements, etc.]. Can you perform this job with or without reasonable accommodation? Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 11. Describe your experience in interacting with persons of diverse cultural, social and economic backgrounds.  Tell us about your abilities to handle deadlines and pressure.  What would you like to accomplish during the next 5 to 10 years?  What do you believe differentiates you from the other candidates who qualify for this position? Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 12. Gaps in resume  Details on application  Prior experience  Ability to perform “essential functions,” including physical requirements with or without reasonable accommodation  References Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 13. Disability, genetic information  Religion  Sex, Sexual Orientation  Age  Marital Status  Pregnancy, Childcare  Nationality, Race, or Ancestry Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 14. The ADA breaks the hiring process into 3 stages: 1. Pre-Offer Stage (no medical questions) 2. Post-Conditional Offer Stage (medical questions permissible) 3. Employment Stage (medical questions only if job related and consistent with business necessity) Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 15. Verify information on applications or resumes Reference Checks  Authorization, waiver, and hold harmless agreements  If you are asked for a reference, limit information provided if no authorization is presented Social Media/Internet Resources Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 16. Provide an offer letter that includes:  Exempt/non-exempt nature of the position  Rate of pay; provide pay/compensation plan, if applicable  Key benefits  Schedule  Job responsibilities; enclose job description  At-will employment  Conditions of the offer (background check, drug test, etc.)  Any requirement to sign a nondisclosure, nonsolicitation, noncompete and/or assignment of developments agreement (enclose the agreement(s))  Signature/date line for the candidate to accept in writing Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 17. Criminal record check (review EEOC guidelines)  Motor vehicle record check  Reference check (if not already completed)  Proof of valid professional licensure/ certificates  Drug test  Physical capacity exam/pre-placement physical*  A Second Injury Fund Form may also be completed post-conditional offer.*  *Note: medical information must be pursued only after all other conditions have been satisfied. Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 18. Learn any state-specific legal obligations  Establish a relationship with a drug test facility and determine which test(s) will be used  Develop a drug testing policy  Distribute the policy and obtain employee signatures  Require applicants to sign an authorization for the drug test  Arrange for the applicant to have the drug test  Keep the results and all other medical records in a separate confidential medical file. Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 19. Provide written disclosure that a consumer report may be obtained  Obtain written authorization from the applicant  If the report is the basis for adverse action:  Before you take adverse action: Provide the applicant with a copy of the report and FCRA rights  After you take adverse action: Provide name and contact information for the Credit Reporting Agency (CRA); statement that the CRA did not make the decision to take the adverse action and cannot give specific reasons for it; and notice of right to dispute the information supplied by the CRA and to request a free consumer report from the CRA within 60 days. Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 20. Form I-9  Form W-4  Wage & hour notification of rate, frequency, time, place & method of payment (signed by the employee). [As an employer, familiarize yourself with the NH DOL Lab regulations available from: http://www.gencourt.state.nh.us/rules/state_agencies/lab800.html  For youth: certificates/parental consent  NHES new hire reporting Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 21. Under 16 must have a Youth Employment Certificate  16 and 17 must have written parental permission  Obtain proof of age  For calculating hours worked, the workweek must be Sunday through Saturday  Schedules must be posted to include: daily starting and stopping times, daily meal times, and maximum number of hours permitted to work in one day. Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 22. 14 and 15 year olds may not work:  During school hours  Before 7AM or after 7PM, exception from June 1 through Labor Day when they can work until 9PM  More than 3 hours/day on school days  More than 8 hours/day on non-school days  More than 18 hours/week in school weeks  More than 40 hours/week in non-school weeks Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 23. 16 and 17 year olds may not work:  More than 6 consecutive days  More than 30 hours/week during school calendar weeks  More than 48 hours/week during school vacation or summer vacation (June 1 through Labor Day)  More than 10 ¼ hours/day in manual or mechanical labor  More than 8 hours per night, if working at night Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 24. NH RSA 275:56 Employee Access to Personnel Files.  I. Except as provided in paragraph III, every employer shall provide a reasonable opportunity for any employee who so requests to inspect such employee's personnel file and further, upon request, provide such employee with a copy of all or part of such file. An employer may only charge the employee a fee reasonably related to the cost of supplying the requested documents. Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 25. II. If, upon inspection of his personnel file, an employee disagrees with any of the information contained in such file, and the employee and employer cannot agree upon removal or correction of such information, then the employee may submit a written statement explaining his version of the information together with evidence supporting such version. Such statement shall be maintained as part of the employee's personnel file and shall be included in any transmittal of the file to a third party and shall be included in any disclosure of the contested information made to a third party. Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 26. III. The provisions of this section shall not require the disclosure of:  (a) Information in the personnel file of a requesting employee who is the subject of an investigation at the time of his request if disclosure of such information would prejudice law enforcement; or  (b) Information relating to a government security investigation. Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 27. IV. Health, fitness, lifestyle, and other information obtained from employees by their employer or the employer's agents for purposes of providing employees with a health risk assessment or other wellness program shall not be considered personnel records, shall not be retained in an employee personnel file, and shall be inadmissible in any proceedings under RSA 281-A. Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 28. Lab 802.09 "Personnel file" as used in RSA 275:56 means any personnel records created and maintained by an employer and pertaining to an employee including and not limited to employment applications, internal evaluations, disciplinary documentation, payroll records, injury reports and performance assessments, whether maintained in one or more locations, unless such records are exempt from disclosure under RSA 275:56, III or are otherwise privileged or confidential by law. The term does not include recommendations, peer evaluations or notes not generated or created by the employer. Cook, Little, Rosenblatt & Manson, p.l.l.c.
  • 29. Cook, Little, Rosenblatt & Manson, p.l.l.c.