CIO Tech Priorities 2023

1. CIO Tech Poll:
Tech Priorities 2023
Insight into the technology areas IT leaders
will focus on over the next 12 months
1

2. Purpose and methodology
Source: State of the CIO, 2023 2
CIO Tech Poll:
Tech Priorities 2023
was conducted to gauge
which technology areas
IT leaders will focus
on over the next
12 months, and to
measure the direction
of spending within
those categories.
Total respondents: 276
Audience base
CIO Audience
Job titles
CIO 29%
IT manager/director 27%
VP/SVP/EVP of IT 11%
CEO/President/Owner/Partner/ General
manager/COO 11%
CTO 8%
IT staff 4%
Chief Digital Officer 2%
CSO/CISO 2%
Region
North America 68%
EMEA 25%
APAC 6%
Top represented industries
High tech 14%
Financial services 14%
Manufacturing 11%
Healthcare 10%
Services 9%
Education 8%
Government 7%
Telecommunications 6%
Retail 5%
Company size
(number of employees)
5,000+ 29%
1,000-4,999 23%
100-999 28%
Less than 100 16%

3. Technology budgets continue to see growth
Q: Will your overall IT budget increase, decrease or remain the same in the next 12 months compared to the past 12 months?
Source: CIO Tech Poll: Tech Priorities, 2023
51%
12%
37%
Remain the same
Increase
Budget
expectations
Decrease
3

4. 4
Top tools being researched and piloted
Q: Which option best describes your current activity for each of the following technology initiatives?
Source: CIO Tech Poll: Tech Priorities, 2023
20%
20%
22%
23%
23%
19%
25%
24%
24%
20%
22%
32%
17%
18%
16%
15%
16%
21%
15%
17%
18%
23%
22%
25%
13%
12%
8%
17%
17%
14%
8%
15%
14%
19%
19%
14%
10%
17%
18%
10%
14%
18%
10%
14%
16%
20%
16%
8%
5%
7%
4%
4%
8%
11%
5%
7%
9%
11%
6%
5%
34%
25%
31%
31%
22%
16%
37%
23%
18%
8%
14%
16%
Internet of Things (IoT)
Multi cloud management
Software defined networking (SDN)
Robotic process automation
Windows 11
Customer experience technology
Secure access service edge (SASE)
IT/OT convergence
Employee experience technologies
Business process management/workflow automation
Data analytics frameworks
AI & machine learning
On radar or actively researching Piloting new initiatives In production in a business unit or division In production enterprise wide Upgrading/refining Not interested

5. 5
Top technologies of no interest
Q: Which option best describes your current activity for each of the following technology initiatives?
Source: CIO Tech Poll: Tech Priorities, 2023
16%
22%
22%
23%
19%
20%
25%
21%
20%
22%
25%
11%
13%
16%
15%
13%
17%
15%
13%
10%
11%
10%
18%
17%
8%
17%
11%
13%
8%
12%
10%
7%
4%
20%
14%
18%
10%
19%
10%
10%
12%
14%
3%
3%
7%
6%
4%
4%
5%
5%
5%
4%
4%
3%
2%
29%
29%
31%
31%
33%
34%
37%
38%
41%
55%
55%
Open source technologies
Containers and microservices
Software defined networking (SDN)
Robotic process automation
Software defined WAN (SD-WAN)
Internet of Things (IoT)
Secure access service edge (SASE)
Edge computing
5G enabled devices
AR/VR
Blockchain
On radar or actively researching Piloting new initiatives In production in a business unit or division In production enterprise wide Upgrading/refining Not interested

6. Single most important tech project
Q: Of the above technologies that you have implemented or are considering implementing, which is the single most important technology project that your IT department is working on right now?
3%
3%
3%
4%
4%
5%
5%
5%
6%
7%
12%
20%
Cloud (non-SaaS)
Infrastructure Consolidation/Virtualization
Containers and microservices
Customer experience technology
Data analytics frameworks (including Hadoop, Spark, and other big
data analytics or “data lake” platforms)
IT process/operations management
Multi cloud management
BI/Analytics tools
Artificial intelligence & machine learning
Business process management/workflow automation
Enterprise Apps (i.e. ERP, CRM, etc.)
Cybersecurity (real-time security monitoring and forensics)
Source: CIO Tech Poll: Tech Priorities, 2023 6

7. 7
Increasing investments in these tools
Q: Will your spending for each of the following categories increase, decrease or remain the same in the next 12 months compared to the past 12 months?
Source: CIO Tech Poll: Tech Priorities, 2023
36%
36%
37%
37%
37%
38%
38%
42%
42%
42%
43%
43%
45%
46%
49%
65%
5%
5%
5%
5%
10%
8%
4%
7%
6%
3%
5%
5%
3%
4%
4%
2%
45%
46%
54%
51%
47%
49%
40%
41%
42%
45%
46%
35%
35%
36%
42%
29%
14%
13%
4%
6%
6%
6%
17%
10%
10%
9%
6%
16%
17%
15%
5%
5%
Multi cloud management
Employee experience technologies
Collaboration tools/technologies
IT process/operations management
Enterprise apps (ERP, CRM, etc.)
Infrastructure consolidation/virtualization
Containers and microservices
Cloud (non-SaaS)
SaaS migrations
Customer experience technology
Business process management/workflow automation
Robotic process automation
AI & machine learning
Data analytics frameworks
BI/analytics tools
Cybersecurity (real-time security monitoring and forensics)
Increase Decrease Remain the same Not sure

8. Skills and staffing are top challenges to new tech deployment
Q: What challenges have you encountered when attempting to buy and deploy emerging technologies over the past 12 months?
2%
3%
1%
3%
9%
11%
12%
14%
20%
24%
25%
26%
28%
32%
40%
50%
51%
None
Other
Insufficient remote training capabilities
Inability to test/brainstorm/evaluated products while…
Inability to utilize all of the features and components of…
Unsure of how the technology will benefit my business
Lack of knowledge on which tools and solutions are…
Inability to integrate with legacy tools
Timing/not ready
Too focused on status quo rather than innovation
The technologies don’t live up to expectations/product…
Security concerns
IT culture is not progressive
Disconnect between IT and business leadership
Lack of budget
Shortage of staff
Lack of appropriate skillsets for deployment
Source: CIO Tech Poll: Tech Priorities, 2023 8

9. 9
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