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The	
  Future	
  of	
  Mobile	
  Marke1ng	
  
Sudev	
  Bangah,	
  	
  
Associate	
  Director	
  &	
  Head	
  of	
  Indonesia	
  Opera;ons	
  
12	
  May,	
  2014	
  
Simplis;cally,	
  this	
  is	
  why	
  everyone	
  needs	
  a	
  
mobile	
  marke;ng	
  strategy	
  
©	
  IDC	
  	
  	
  Visit	
  us	
  at	
  IDC.com	
  and	
  follow	
  us	
  on	
  TwiLer:	
  @IDC	
   2	
  
4%	
  
80%	
  
3%	
   13%	
  
Forecasted	
  3.35	
  million	
  notebooks	
  end	
  2013,	
  3.31	
  million	
  end	
  2014	
  
Total	
  of	
  	
  3.6	
  million	
  tablets	
  end	
  2013,	
  4	
  million	
  end	
  2014	
  
Total	
  10	
  million	
  Smart	
  Phones	
  end	
  of	
  2013,	
  16	
  million	
  end	
  2014	
  	
  
44	
  million	
  Feature	
  Phones	
  end	
  2014	
  
Emerging	
  Tech	
  Savvy	
  
Consumers	
  
• 	
  128%	
  mobile	
  penetra;on	
  
• 	
  #1	
  TwiLer	
  popula;on	
  with	
  15	
  
tweets	
  per	
  second	
  	
  
• 	
  58.7m	
  people	
  access	
  the	
  internet	
  
via	
  mobile	
  operators	
  
• 5.4m	
  people	
  access	
  the	
  internet	
  
via	
  fixed	
  line	
  connec;ons	
  
•  11.6	
  million	
  users	
  in	
  Jakarta	
  
alone	
  –	
  2nd	
  highest	
  city	
  in	
  the	
  
world,	
  and	
  48	
  million	
  users	
  
country	
  wide	
  –	
  the	
  4th	
  highest	
  in	
  
the	
  world	
  
•  29	
  million	
  users	
  in	
  Indonesia.	
  
Indonesians	
  post	
  2.4%	
  of	
  10.6	
  
billion	
  tweets	
  daily.	
  
Source:	
  Brand24,	
  2013	
  
Mobile	
  Adopters	
  and	
  Technophiles	
  are	
  more	
  heavily	
  found	
  in	
  Malaysia	
  
and	
  Indonesia	
  than	
  in	
  Vietnam,	
  where	
  	
  a	
  par;cularly	
  large	
  segment	
  of	
  
advice	
  seekers	
  exists	
  
ConsumerScape 360°
G1. We'd like to understand your attitudes about electronics. Please select the one statement from each set that best
describes you and the one item from each set that least describes you.
Consumer Market Segments - SEA
Vietnam Malaysia Indonesia
©	
  IDC	
  	
  	
  Visit	
  us	
  at	
  IDC.com	
  and	
  follow	
  us	
  on	
  TwiLer:	
  @IDC	
   4	
  
+	
   +	
  +	
  
10.3%	
  Migra;ng	
  
28.2%	
  Increase	
  Spending	
  
54%	
  Migra;ng	
  
35.3%	
  Increase	
  Spending	
  
70%	
  Migra;ng	
  
60.4%	
  Increase	
  Spending	
  
84%	
  Migra;ng	
  
27.7%	
  Increase	
  Spending	
  
§  Mobility	
  has	
  emerged	
  as	
  the	
  number	
  1	
  technology	
  of	
  investment	
  in	
  2014	
  and	
  beyond	
  
§  Coupled	
  with	
  Social	
  Business,	
  where	
  the	
  strategy	
  is	
  to	
  maximize	
  on	
  online	
  and	
  mobile	
  marke;ng	
  
§  BYOD	
  and	
  CYOD	
  dicta;ng	
  how	
  future	
  business	
  is	
  done	
  in	
  Indonesia	
  	
  -­‐	
  quick,	
  agile,	
  smart	
  and	
  
effec;ve	
  
A	
  Market	
  of	
  Millions	
  to	
  Millions	
  of	
  Markets	
  
CMO	
  is	
  Equipped	
  with	
  a	
  New	
  Tool	
  
Indonesia	
  IT	
  Influence	
  on	
  Marke;ng	
  
5	
  
M3:	
  Does	
  marke;ng	
  spend	
  on	
  IT?	
  	
  
M4:	
  From	
  a	
  ICT	
  perspec;ve,	
  what	
  are	
  the	
  areas	
  most	
  important	
  to	
  your	
  role/BU	
  in	
  	
  
2013-­‐2014?	
  	
  
Does	
  marke;ng/CMO	
  spend	
  on	
  IT?(Yes)	
  
Expanding	
  social	
  media	
  influence	
  &	
  increase	
  digital	
  presence	
  (online,	
  
mobile,	
  analy;cs)	
  
Leverage	
  cloud	
  to	
  beLer	
  manage	
  customer	
  experience	
  
Use	
  mobility	
  to	
  up	
  corporate	
  image	
  via	
  marke;ng/field	
  sales	
  personnel	
  
(i.e.	
  create	
  a	
  mobile	
  strategy)	
  
Deploy	
  marke;ng	
  automa;on	
  tools	
  to	
  improve	
  processes	
  such	
  as	
  
measuring	
  marke;ng	
  effec;veness	
  &	
  ROI	
  
IT-­‐led	
  crea;ve	
  design	
  &	
  output	
  deliverables	
  
Controlling	
  MDF,	
  contra	
  revenue/spend	
  &	
  channels	
  spend	
  
Harnessing	
  Big	
  data/predic;ve	
  analy;cs	
  to	
  improve	
  customer	
  churn,	
  
target	
  new	
  customers	
  &	
  drive	
  share	
  of	
  wallet	
  spend	
  
Key	
  Areas	
  to	
  Note	
  In	
  Your	
  Mobile	
  Marke;ng	
  
Campaign	
  
1.  Consider	
  the	
  Medium	
  –	
  Mobile	
  device	
  screens	
  are	
  
varying	
  in	
  size	
  and	
  over	
  complica;ng	
  messages	
  can	
  lead	
  towards	
  the	
  user	
  reading	
  
things	
  like	
  this	
  
2.  Know	
  your	
  Audience	
  –	
  If	
  you’re	
  targe;ng	
  local,	
  keep	
  
it	
  local,	
  if	
  you’re	
  targe;ng	
  fashionistas,	
  keep	
  it	
  
fashionable	
  
3.  Integrate	
  your	
  Marke<ng	
  Pla?orms	
  –	
  Whether	
  you	
  
decide	
  to	
  market	
  via	
  mobile,	
  internet,	
  sms,	
  email	
  or	
  
other	
  mediums:	
  keep	
  it	
  seamless	
  
©	
  IDC	
  	
  	
  Visit	
  us	
  at	
  IDC.com	
  and	
  follow	
  us	
  on	
  TwiLer:	
  @IDC	
   6	
  
Thank	
  You	
  
sbangah@idc.com	
  
©	
  IDC	
  	
  	
  Visit	
  us	
  at	
  IDC.com	
  and	
  follow	
  us	
  on	
  TwiLer:	
  @IDC	
   8	
  
SMILE!
IT’S MONDAY
This slide was presented in Jakarta Marketing Week 2014 “NETIZEN Hour”
a joint event MarkPlus & MobileMonday Indonesia @ 12 May 2014	
  
Is a non-profit networking
community of professionals
and businesses
in the mobile industry.
We are part of worldwide
MobileMonday (MoMo)
network.
Our intention is to encourage
innovation in the industry and
to increase relevance of
mobile technology in real life
through open, honest
communications, facilitated
by the networking event.
www.mobilemonday.co.id
@idmomo
idmomo
idmomo

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MoMo@JMW 2014 - IDC on "Future of Mobile Marketing"

  • 1. The  Future  of  Mobile  Marke1ng   Sudev  Bangah,     Associate  Director  &  Head  of  Indonesia  Opera;ons   12  May,  2014  
  • 2. Simplis;cally,  this  is  why  everyone  needs  a   mobile  marke;ng  strategy   ©  IDC      Visit  us  at  IDC.com  and  follow  us  on  TwiLer:  @IDC   2   4%   80%   3%   13%   Forecasted  3.35  million  notebooks  end  2013,  3.31  million  end  2014   Total  of    3.6  million  tablets  end  2013,  4  million  end  2014   Total  10  million  Smart  Phones  end  of  2013,  16  million  end  2014     44  million  Feature  Phones  end  2014   Emerging  Tech  Savvy   Consumers   •   128%  mobile  penetra;on   •   #1  TwiLer  popula;on  with  15   tweets  per  second     •   58.7m  people  access  the  internet   via  mobile  operators   • 5.4m  people  access  the  internet   via  fixed  line  connec;ons   •  11.6  million  users  in  Jakarta   alone  –  2nd  highest  city  in  the   world,  and  48  million  users   country  wide  –  the  4th  highest  in   the  world   •  29  million  users  in  Indonesia.   Indonesians  post  2.4%  of  10.6   billion  tweets  daily.   Source:  Brand24,  2013  
  • 3. Mobile  Adopters  and  Technophiles  are  more  heavily  found  in  Malaysia   and  Indonesia  than  in  Vietnam,  where    a  par;cularly  large  segment  of   advice  seekers  exists   ConsumerScape 360° G1. We'd like to understand your attitudes about electronics. Please select the one statement from each set that best describes you and the one item from each set that least describes you. Consumer Market Segments - SEA Vietnam Malaysia Indonesia
  • 4. ©  IDC      Visit  us  at  IDC.com  and  follow  us  on  TwiLer:  @IDC   4   +   +  +   10.3%  Migra;ng   28.2%  Increase  Spending   54%  Migra;ng   35.3%  Increase  Spending   70%  Migra;ng   60.4%  Increase  Spending   84%  Migra;ng   27.7%  Increase  Spending   §  Mobility  has  emerged  as  the  number  1  technology  of  investment  in  2014  and  beyond   §  Coupled  with  Social  Business,  where  the  strategy  is  to  maximize  on  online  and  mobile  marke;ng   §  BYOD  and  CYOD  dicta;ng  how  future  business  is  done  in  Indonesia    -­‐  quick,  agile,  smart  and   effec;ve   A  Market  of  Millions  to  Millions  of  Markets   CMO  is  Equipped  with  a  New  Tool  
  • 5. Indonesia  IT  Influence  on  Marke;ng   5   M3:  Does  marke;ng  spend  on  IT?     M4:  From  a  ICT  perspec;ve,  what  are  the  areas  most  important  to  your  role/BU  in     2013-­‐2014?     Does  marke;ng/CMO  spend  on  IT?(Yes)   Expanding  social  media  influence  &  increase  digital  presence  (online,   mobile,  analy;cs)   Leverage  cloud  to  beLer  manage  customer  experience   Use  mobility  to  up  corporate  image  via  marke;ng/field  sales  personnel   (i.e.  create  a  mobile  strategy)   Deploy  marke;ng  automa;on  tools  to  improve  processes  such  as   measuring  marke;ng  effec;veness  &  ROI   IT-­‐led  crea;ve  design  &  output  deliverables   Controlling  MDF,  contra  revenue/spend  &  channels  spend   Harnessing  Big  data/predic;ve  analy;cs  to  improve  customer  churn,   target  new  customers  &  drive  share  of  wallet  spend  
  • 6. Key  Areas  to  Note  In  Your  Mobile  Marke;ng   Campaign   1.  Consider  the  Medium  –  Mobile  device  screens  are   varying  in  size  and  over  complica;ng  messages  can  lead  towards  the  user  reading   things  like  this   2.  Know  your  Audience  –  If  you’re  targe;ng  local,  keep   it  local,  if  you’re  targe;ng  fashionistas,  keep  it   fashionable   3.  Integrate  your  Marke<ng  Pla?orms  –  Whether  you   decide  to  market  via  mobile,  internet,  sms,  email  or   other  mediums:  keep  it  seamless   ©  IDC      Visit  us  at  IDC.com  and  follow  us  on  TwiLer:  @IDC   6  
  • 7.
  • 8. Thank  You   sbangah@idc.com   ©  IDC      Visit  us  at  IDC.com  and  follow  us  on  TwiLer:  @IDC   8  
  • 9. SMILE! IT’S MONDAY This slide was presented in Jakarta Marketing Week 2014 “NETIZEN Hour” a joint event MarkPlus & MobileMonday Indonesia @ 12 May 2014  
  • 10. Is a non-profit networking community of professionals and businesses in the mobile industry. We are part of worldwide MobileMonday (MoMo) network. Our intention is to encourage innovation in the industry and to increase relevance of mobile technology in real life through open, honest communications, facilitated by the networking event. www.mobilemonday.co.id @idmomo idmomo idmomo