Both management and field service technicians are looking to enterprise resource planning (ERP) to provide visibility into customer data, promote standards and schedule resources.

1. A slideshare by IFS
ERP'S IMPACT ON
FIELD SERVICE

2. BOTH MANAGEMENT AND FIELD SERVICE
TECHNICIANS ARE LOOKING TO ENTERPRISE
RESOURCE PLANNING (ERP) TO PROVIDE
VISIBILITY INTO CUSTOMER DATA, PROMOTE
STANDARDS AND SCHEDULE RESOURCES
ERP’s impact on Field Service
Aberdeen Group 2012

3. Data collected from Aberdeen’s ERP Benchmark Survey
WHAT ARE THE ELEMENTS
0F SERVICE SUCCESS?
ERP’s impact on Field Service
Aberdeen Group 2012

4. ERP’s impact on Field Service
Aberdeen Group 2012
NEED TO MANAGE GROWTH EXPECTATIONS
DRIVES BUSINESS DEMAND FOR ERP
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5. ERP’s impact on Field Service
Aberdeen Group 2012
WHAT ARE THE KEY DRIVERS FOR SERVICE
EMPLOYEES TO INTERACT WITH ERP?
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6. ERP’s impact on Field Service
Aberdeen Group 2012
IN RESPONSE TO THESE PRESSURES,
SERVICE PROFESSIONALS ARE STANDARDIZING
BUSINESS PROCESSES
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7. THE ESSENTIAL TOOLS
ERP’s impact on Field Service
Aberdeen Group 2012
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8. IFS Corporate Marketing, January 2013
Based on IDC/IFS Mobility Survey 2012
of the Best-In-Class have mobile
apps for field service to manage
orders, schedule, and inventory
27%
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9. ERP’s impact on Field Service
Aberdeen Group 2012
ALMOST HALF OF BEST-IN-CLASS PROVIDE ERP MOBILE
ACCESS TO FIELD SERVICE PROFESSIONALS
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10. Please fill out the form below to download the full whitepaper ….
WHAT ARE THE CAPABILITIES ENABLED BY FIELD
SERVICE FUNCTIONALITY?
ERP’s impact on Field Service
Aberdeen Group 2012
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11. IFS is a leading global enterprise software vendor to industries
where asset management, manufacturing, field service
management, supply chain management, or project management
are core disciplines. More than 2,100 companies in over 60
countries rely on IFS Applications™, a component-based suite for
product & asset lifecycle management that can be configured for
ERP, EAM, project-based ERP, field service management, or a
combination of all four. IFS Applications has been evolving to meet
changing customer needs since 1983 and is configured for agility,
usability, and low total cost of ownership in its targeted industries.
IFS employs 2,800 worldwide.
mobility.ifsworld.com
About IFS
ERP’s impact on Field Service
Aberdeen Group 2012
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12. Aberdeen Group provides fact-based research
and insights focused on the global, technology-
driven value chain. Aberdeen's benchmarking,
market and solution assessments, sales
acceleration programs, and conferences
support the Global 5,000 value chain and
technology executives, along with the solution
providers that serve them.
About Aberdeen Group
ERP’s impact on Field Service
Aberdeen Group 2012
Download the full whitepaper now

13. www.IFSWORLD.com