The document discusses Alstom's approach to maintaining and servicing train systems over the long run. Alstom aims to provide efficient maintenance for decades by establishing local operations, sourcing locally, and training local staff. It outlines Alstom's process for mobilizing maintenance services which includes qualifying local suppliers and preparing infrastructure, processes, and staff during a typical 6-month mobilization period.

1. Didier Lapalus
September 2014
Aiming for the long run
Riyadh

2. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Aiming for the long run – 16/09/2014 – P 2
Alstom
DESIGN
BUILD
MAINTAIN
is in the business of
train systems
DESIGNING
BUILDING
MAINTAINING

3. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Aiming for the long run – 16/09/2014 – P 3
MAINTAIN
BUILD
DESIGN
years
decades
Timeframe

4. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Aiming for the long run – 16/09/2014 – P 4
AVAILABILITY
Maintenance service is a local business

5. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Aiming for the long run – 16/09/2014 – P 5
From Day 1
&
Over 40 years
Efficient maintenance

6. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Aiming for the long run – 16/09/2014 – P 6
Required infrastructure
Processes and IT ready
Mobilization
Training / Knowledge Transfer
Operational Readiness
From Day 1

7. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Aiming for the long run – 16/09/2014 – P 7
Franchise
Shadowing
Task Force
Gate Reviews
Levers to reach operational readiness

8. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Aiming for the long run – 16/09/2014 – P 8
Typical mobilization period: 6 months
%
months
1
2
3
4
5
6
Supply chain
Maintenance Management System
Engineering
Day 1
Recruitment

9. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Aiming for the long run – 16/09/2014 – P 9
Local sourcing
Local staff
Responsive back-office
Over 40 years: local operation

10. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Aiming for the long run – 16/09/2014 – P 10
Mapping
Qualifying
Sourcing

11. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Aiming for the long run – 16/09/2014 – P 11
Training: initial and continuous
Staff

12. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Aiming for the long run – 16/09/2014 – P 12
Operator
Beyond maintenance, committed to the operator success

13. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Aiming for the long run – 16/09/2014 – P 13
Operator
Alstom Rolling Stock Technician
Shortest loop possible

14. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Aiming for the long run – 16/09/2014 – P 14
Long term return on experience
Back-office

15. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Aiming for the long run – 16/09/2014 – P 15
London extra focus during 2012 olympics
“One of the most reliable lines of the London Underground but also recognized as
one of the lines that performed well during the Olympics.”
Stewart Mills,
Director of Operations for Tube Lines

16. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Aiming for the long run – 16/09/2014 – P 16
Bucharest
None of the 500 + metro cars were manufactured by Alstom
Productivity
Industrialization
Supply chain & sourcing

17. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Aiming for the long run – 16/09/2014 – P 17
Bucharest: Before / After

18. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Aiming for the long run – 16/09/2014 – P 18
Sourcing
Hiring and training locally
Active mobilization and localization
UK Nottingham tramway
Morocco Casablanca tramway
Kazakhstan locomotives
Sweden Stockholm suburban
Algeria tramways
South Africa commuter trains
Italy Minuetto regionals
Turkey high speed trains
Poland high speed trains
Dubai tramway
Chile Rancagua regional
Germany Niedersachsen Ost and Mittelsachsen regionals
Panama metro

19. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Aiming for the long run – 16/09/2014 – P 19
Algeria
Algiers: 2011
Constantine: 2013
Oran: 2013
upcoming projects
• Extension Oran
• Extension Constantine
• Sidi-Bel-Abbes
• Mostaganem
• Ouargla
• Sétif
•Batna
• Extension Alger
• ………..

20. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Aiming for the long run – 16/09/2014 – P 20
41% FERROVIAL (41%) 10% Entreprise Metro d’Alger(10%) 43% Alstom Tranport France SA 6% Alstom Algérie SPA
Assembly local integration ramp-up First 150 trams 15% Next 63 tram 30% Following trams 50%
Maintenance of all tramways 100%
Joint Venture CITAL

21. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Aiming for the long run – 16/09/2014 – P 21
Local suppliers … as partners
In first 2 years
> 50 Visited
16 Quality Assessed
7 Audited
4 Selected
+ 2 joint ventures created
and 3 in creation
Interiors
Metallic
Electrical
Consumables
Suppliers
Mapping with a team of 3 fully dedicated
Identification
Financial check
Auditing

22. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Aiming for the long run – 16/09/2014 – P 22
Gibela is a South African rail company
61% Alstom Southern Africa Holdings
30% Ubumbano Rail
9% New Africa Rail
“It is important to understand that this is not a foreign purchase contract. As required by our customer, it is a contract located in South Africa, that will involve and benefit South Africans”
Marc Granger, CEO
South Africa

23. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Aiming for the long run – 16/09/2014 – P 23
First 20 in Brazil
Balance (580) in South Africa
Manufacturing 62 trains a year – over 10 years
Maintenance, spares supply, technical support over 19 years

24. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Aiming for the long run – 16/09/2014 – P 24
Creating jobs, transferring skills
500 within Gibela for maintenance
1,700 customer staff
Quality engineers already trained
10 Safety Assurance engineers currently on 18-month training programme
19,000 for manufacturing over project life

25. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Aiming for the long run – 16/09/2014 – P 25
For materials, components, services
Local supplier network
69% local content by year two

26. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Aiming for the long run – 16/09/2014 – P 26
Manufacturing (70ha)
bogie, traction, motors
supply park
integration
Maintenance eng.
Training
New facility

27. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Aiming for the long run – 16/09/2014 – P 27
Mexico
Aiming for the long run.. means being local
Tramway
Dublin since 2004
Barcelona since 2004
Metro
Bucharest since 2004
London Northern Line since 1995
Regional/High Speed
Spain Commuters since 1991
MERVAL since 2005
UK West Coast since 1999
Germany LINT since 2000
Very High Speed
Spain AVE since 1992
Locomotives
Mexico Ferrovalle since 1994
Dubai
Bucharest
UK West Coast Main Line
Spain
and commitment to our customer success.

28. www.alstom.com