Saudi Metro Projects

1. NextCity: interoperability and connectivity
Colin Fullalove – Director, Middle East
Cubic Transportation Systems
CONFIDENTIAL & PROPRIETARY
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2. Intro
• How fare collection is evolving
• What a scheme can and should deliver
• How fare collection and information systems become a cost effective
asset
• The insight that can be gained from using transportation data
• Delivering real operational cost savings
• How NextCity is delivering integration across all transportation modes
CONFIDENTIAL & PROPRIETARY
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3. Past, Present & Future of Fare Collection
TOKENS
MAGNETIC
STRIP CARDS
CONTACTLESS
SMART CARDS
THE FUTURE
PROBLEMS
SOLVED
Generate funds
Reduce fraud and theft
Less pre-purchase needed, automated enforcement
No pre-purchase or media
issuance
PROBLEMS
CREATED
PAYMENT
MEDIA
COINS
Fraud and Theft
Increased cost of collection
Cost of media issuance
Increased systems integration need
SOLUTIONS, SERVICES & STRATEGY
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4. Past, Present & Future of Fare Collection
TOKENS
MAGNETIC
STRIP CARDS
CONTACTLESS
SMART CARDS
THE FUTURE
DATA
Dumb machines, little or no data
Some data, anonymous
Smart machines, effective data
Connected ‘sensors’ and powerful data
CUSTOMER
MANAGEMENT
PAYMENT
MEDIA
COINS
On system, labor intensive
Partly automated, reactive management
More automated, some proactive management
Self-service/proactive management
SOLUTIONS, SERVICES & STRATEGY
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5. Past, Present & Future of Fare Collection
TOKENS
MAGNETIC
STRIP CARDS
CONTACTLESS
SMART CARDS
THE FUTURE
SERVICES
Warranty and spares
Field service/reactive fix
Operate systems and maintain assets
Fully managed solutions that deliver outcomes
VALUE
DELIVERY
PAYMENT
MEDIA
COINS
You Spec, We Build, You Run
Basic software customised for you
Turnkey solutions operated off premise
Outcome driven contracts
SOLUTIONS, SERVICES & STRATEGY
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6. Expanding choice
CONFIDENTIAL & PROPRIETARY
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7. Drivers for change in Urban Mobility
Preference for car use
Limited public transport integration
Conflict between plans / agencies /
agendas
Little data to inform planning
Integration of payment and
information systems
Integration of transport payments –
one account
Road congestion
Fragmented, inefficient journeys
Uncertainty
Multiple contacts to travel
Perpetuates car bias
Disconnected planning
Little useful information/communication
Insights from data informs
operations, planning and travel
Smarter journey planning
Integrated, multimodal transportation
where and when needed
Better traveller engagement
Sustainability
Economic growth
Reduced operational costs
CONFIDENTIAL & PROPRIETARY
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8. Services
Devices
Customer Management
Revenue Management
Mobile
Business
Systems
Information &
Data Management
Payments and Information Integration Engine
Real-Time Interface with existing and legacy systems
Payment Interfaces and Devices
CONFIDENTIAL & PROPRIETARY
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9. Why move to Account-Based Processing?
Fare Media
Devices
Central Systems
Enables acceptance of
broad range of tokens:
Reduces complexity at
device level:
Processing complexity
moved to back-office:
•
Transit smartcards
•
•
•
Mobile phone-based
credentials
Fare calculations by
Central System
•
Readers still support
legacy plus new
cards, tokens, etc.
Centralised fare
calculation; caps,
travel products &
passes supported
•
One account
•
Simplifies updates
& changes
•
Contactless bank cards
•
Government IDs
CONFIDENTIAL & PROPRIETARY
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10. Predictive Information
Planning
Performance
measurements
Modal demand
modelling and
management
Transport
strategy
Real time
traveller
information
Data collection,
integration
and analytics
Network
operations and
response
Incident
and crisis
management
Account
Management
Electronic
Payments
Operations
Traveler
CONFIDENTIAL & PROPRIETARY

11. Integrated Retail
CONFIDENTIAL & PROPRIETARY
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12. Innovations in Mobile
•
•
•
•
•
Self-service convenience
– Informs choices, simplifies
purchases, and improves the
daily travel experience
– Personalised and predictive
real-time journey planning
– Bypass lines at ticket machines
and ticket offices
– Purchase mobility-related
services anytime, anywhere
“Card in a phone” with “tap and
go” using NFC or bar code
technology, or to reload value to a
card anytime
Integrated transportation and
event ticketing
Manage personal accounts
Plan, pay, and alter journeys
based on real-time travel
conditions and alerts
CONFIDENTIAL & PROPRIETARY
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13. NextAgent
• Ticket window serviced by a remote
customer service agent
• Bring personalised customer
service to where people need it the
most
• Enable retail in offices, hotel
lobbies, shopping malls, etc…
• Enables travellers to do anything
that they could have with a live
agent
• Can serve multiple agencies /
authorities
• Connects to the right agent 100% of
the time
– Provide services in the traveller’s
preferred language
• – Available 7x24x365
CONFIDENTIAL & PROPRIETARY
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14. Case Study - London
• World’s largest and most complex multi-modal smartcardbased system – 10M journeys/day
• Accepting open payments now
CONFIDENTIAL & PROPRIETARY
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15. Case study - Chicago
• First full-scale open loop roll-out launched
in August 2013
• 12 year systems and services contract to
operate all revenue management activities
CONFIDENTIAL & PROPRIETARY
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16. The vision becoming real …
CONFIDENTIAL & PROPRIETARY
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17. Extensive Testing
CONFIDENTIAL & PROPRIETARY
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18. Comprehensive Service and Maintenance
•
•
•
•
•
Professional Services
– Data mining, analytics and
insight
– Reporting
– CRM
Customer Support
– Call Centres
– Fraud management
Operational IT Services
– Maintenance
– Hosting
– Network and internet security
– Communications systems
Technical services
– Testing and validation
– Proof of concept
Asset management
– Field service and maintenance
CONFIDENTIAL & PROPRIETARY
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19. •
•
•
•
Fare collection is evolving
Fare scheme represents the city
Scheme should deliver interoperability and efficiency
Fare collection and information systems become a cost
effective asset
• Real insight can be gained from using transportation data
• Delivering real operational cost savings
• NextCity is delivering integration across all transportation
modes
CONFIDENTIAL & PROPRIETARY
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20. Let us help you become a NextCity
Thank You
CONFIDENTIAL & PROPRIETARY
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