10 hegle sarapuu how to avoid disasters

•

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iLive Conference

Business Divertissement et humour

How to avoid
disasters?

Hegle Sarapuu
22.05.2012

© Trinidad Consulting 2012

Let’s say ...
...that your team is
building a marketing
campaign...
...for a nice website
with a cool route
planning functionality...

© Trinidad Consulting

You worked very
hard...
You wanted to make
it the best campaign
ever...
You got a
reasonable
customer!

© Trinidad Consulting

You launched the
campaign...
...The first user
used this website...
..how they managed
to accomplish their
goals ...

© Trinidad Consulting

© Trinidad Consulting

Sounds like a
disaster...
Even when it looks
reasonable and good
looking website...

© Trinidad Consulting

More example...
This is for future...
E-services that are
supposed to be widely
used by many people
...

© Trinidad Consulting

© Trinidad Consulting

Well, this happens a
lot...
We really cannot
know the users by
heart...
We (creators) can not
make all decisions on
behalf of users.

© Trinidad Consulting

But we can check it
before...
Let’s do a usability
test so we can see
what might turn out
as a disaster...
before it’s too late.

© Trinidad Consulting

Making a usability
test is the easiest
thing ever...
Present your
product to couple of
users and see how
they would act
when they use it...

© Trinidad Consulting

You can even show
the outcome of the
test ...
To your customer...
To your team...
To your boss...

© Trinidad Consulting

Just don’t ask ...
..from the users what
they “think”...
...it is so yesterday
See it yourself!

© Trinidad Consulting

Thank
you!
Trinidad Consulting OÜ
www.trinidad.ee

Hegle Sarapuu
+372 515 7792
hegle.sarapuu@trinidad.ee

© Trinidad Consulting

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