Global Turner Limited successfully passed CMMi Level 3 and ISO 9001:2015 audits in September 2021 and July 2021 respectively, and was granted membership to the Indo Asian African Chamber of Commerce & Industries in March 2022. The document discusses Global Turner's capabilities, experience, and approach in technology consulting and digital transformation projects.

30. Global Turner Limited successfully
passed the CMMi Level 3 audit and
becomes certified on Dev channel
on 24 September, 2021.

31. Global Turner Limited successfully
passed the ISO 9001:2015 audit for
Software Development gets
certification on 28 July, 2021.

32. Global Turner Limited was granted
Corporate Membership of Indo
Asian African Chamber of
Commerce & Industries on 25
March, 2022.

37. This is more than a technology implementation … and must be treated as such. We’ve listened to and developed the right
equation to execute on the quality, value, and adoption needed for Customer’s Business transformation.
A trusted working relationship
A reimagined future of
Business
Technology Consulting &
Development services to
meet your strategic needs
The quality and value to achieve your
Manufacturing transformation
Delivering the right equation for Customer is key to your success

39. By executing on this equation, Global Turner offers Customer a strategic value proposition that
recognizes your organization’s values and priorities.
Our trusted working
relationship
We know how important our role will be in helping you move forward with
confidence. Using our deep knowledge of your organization, people, pain points, and
provider and market operations, we’ll drive a Business transformation that meets
your needs, delivers on your long-term objectives, and enables adoption across
Customer. This insight, coupled with our experience with your provider systems and
data, allows us to bring a unique perspective of what three markets to use as the pilot
for your transformation.
A reimagined future
of Customer
You want to take a transformational approach to this project. We understand where
you want to go and have already pre-developed a data architecture and pre-
configured components of Dynamics for the future of Business. We’ll integrate our
knowledge of your provider network team and local operating model to deliver an
innovative, customized, Business Operations of the future for Customer.
The know-how to
enhance the value of
Digital
Transformation
Global Turner has a proven track record and long-standing history helping
organizations across the globe optimize their service centers using ERP, CRM and
Filed Service Management. We’ll leverage this experience and partnership with
Microsoft to deliver rich knowledge of Dynamics and a proprietary model contact
center build that will accelerate your implementation and drive quality.
39
Making the difference for Customer … now and in the future

40. Solve unique client problems from
strategy through execution using
Microsoft technologies.
● Architect Azure PaaS, SaaS solutions
● Microservices / Serverless architecture
with container-based deployment
● Bespoke apps design & development
● Cloud migration strategy & execution
● Azure based Cloud integrations
● Enable scale and speed with DevOps
Drive business through accurate and real-
time insights based on flexible and
scalable data-driven architecture.
● Define Data architecture and platform
● Data ingestion pipelines & translations
● DevOps for Data
● Business Intelligence incl visualizations
Adapt and innovate with business
applications to deliver operational
excellence and customer delight.
● Discovery & BPR,
● Fit Gap Analysis,
● D365 CE implementation,
● D365 F&O implementation
● Upgrades and Migration
● Process Automation
● Modern Workplace
Biz Apps Data Engineering Product Innovation
Azure ML Cognitive Service
Data Factory
89 45 32
Skilled
Resources
182 Cloud
Certifications*
55
FY 22
Open Positions
49
Global Turner Microsoft Practice Overview

41. Avg Exp
> 5 yrs
Custom App
Dev
Cloud Infra &
Migrations
Low Code
(Power)
Dynamics
365
Data Engg
Azure Services
Container Services, Terraform, Container
Registry, Service Fabric, Service Bus, Logic Apps,
Notification Hubs, API Management,
Virtualization, Active directory, SQL DB, Batch,
App Services, API Gateway, Event Hubs, Azure
Stream Analytics, Machine Learning, App
Insight, Visual Studio Online - CI/CD, Docker,
Cognitive Service, LUIS
Dynamics 365
Dynamics 365 for Finance & Operations
Dynamics 365 for Customer Experience
Dynamics 365 for Field Service
Dynamics 365 for Portal Service
Dynamics 365 for Project Service
M365, Nintex, PerformancePoint, SharePoint
Process Automation
Power Apps, Power Automate
Bot Framework
App Tech
.NET WebAPI
Entity Framework
Unity
C#
MVC
Knockout, Angular, React, Webpack,
Yarn
IBM Datacap, Sitecore
Windows Workflows, Sovren
Data Engineering
SSAS,SSIS, SAP BODS
Power BI, SSRS
Azure Data Factory, DataBricks, Python,
Data Lakes
T-SQL, DAX, MDX
DevOps
Release Manager
PowerShell
Chef
Jenkins
InstallShield
Technical Capabilities in depth

42. We continue to develop industry specific solutions to help reduce time to market and drive value
Offerings /
Services
Industries
Products
Cross Industry
Solutions Fit 4 Finance D365 Insights Sales in a Box Data Migration Tool
UltiPro SalesForce Workday Concur
IBM Maximo / Data
Stream
Implementation
Support Services
Implementation
Dynamics Fit
Value Assessment
Program Health
Assessment
Program
Recovery
Upgrade to D365
D365 F&O D365 CE D365 Field Service D365 Project Service Power Platform
Connectors
Process
Manufacturing
CPG
Retail and
Hospitality
Food and
Agriculture
Financial
Services
Automotive
Microsoft Dynamics

43. Tech driven strategy can unlock values and accelerate growth
43
43
COVID has disrupted traditional
distribution models
Post COVID DTC models are
the new normal
Trends Value Levers Tech Enablers
● Evolving customer segment with new desires
● Changing product mix & margin opportunities
● Data driven decision making
Customer & SKU segmentation aligned
with consumer demand; Predictive
analytics to forecast growth drivers
● Agility to service changing consumer preferences
● Product innovation
ERP and PLM to support product
innovation and faster time to market
● New spin-offs focus on hyper growth and value
products
● New spin-offs need end to end IT capabilities very
quickly
CRM and ERP to support spin-offs and
deploy rapidly aligned with 1 year TSAs
● Distribution network
● Capacity planning & demand forecasting
AI embedded collaborative supply &
demand planning; Agile distribution
network including 3PLs
● Hyperlocal demand
● Advertising / promotion strategy
Ecom and curbside commerce
capabilities; customer segmentation
Plant based foods, healthy foods, pet
food have revived industry demand
Manufacturers introduced new
products and variants to meet
consumer demand
Divestitures/Portfolio Rationalization (Ex:
J.M.Smucker; Kraft heinz). M&A picked
up in Q3. Vegan/Cell-based food
attractive to investors. Strategic
transactions backed by PE firms

44. XX weeks XX - XX weeks Ongoing
Align Design & Build Test & Train
Sprint 1 Sprint N
Iterative
Sprints
GO-LIVE
Finalize
Timeline &
Estimates
System Configuration
Alignment
Stakeholder Alignment
Conduct Align Workshops
Identify Gaps & Update
Requirements
Finalize solution
architecture
Detailed Implementation
Plan
Our Inputs during Align Phase
PI/Sprint Planning Add Configurations
Build Integrations
& Extensions
Unit Testing
Testing Plan & Approach Cutover Plan
System Integrated Testing
(SIT) Go Live Readiness
User Acceptance
Testing (UAT)
Production Support
& Transition
Design
Documents
Environment
Management
Release
Management
Data Migration
Execution
Deploy
Finance
&
Supply
Chain
Managed
Services
Support
Hypercare
Ongoing Support
and Maintenance
Project
Mobilization
CSP Contracting
Data Migration
Framework Overview
System Agnostic Config
Questionnaire
Project Management Kick
Off
Sprint 0: Rapid
Config
Client Specific
Environment
Baseline Configurations
Client Specific
Configurations
Smoke test end to end
processes
XX weeks
ISV Contracting /
Onboarding
Identify Security Role
Starting Point
System Show and Tell
using CONTOSO
Stakeholder Onboarding
to Project Methodology
D365 / DevOps Training
DevOps Set Up
Client Task Recordings for
Training Guides
Cross Functional Thursdays
Sessions
Identify and Plan for Big
Rocks
Business Process
Alignment
Train-the-trainer in the
design sessions
Data Migration Mapping
(Functional Team)
Data Migration Validation
(Functional Team)
Align on Service Levels by
Subject Area
Task Recording
Accelerator
Contracting
Align Phase Kick Off
Data Mapping Updates
(Functional Team)
Delivery CoE Team to Conduct
Quarterly Reviews
Quarterly Review
Decide on Middleware
Integration Approach
Environment Approach
Performance Testing
Proposed Approach

45. Level - 5
Optimized
Operations & delivery teams regularly collaborate to manage risks
along with reduced release cycle time
Level - 4
Quantitatively
Managed
Environment, application health & release cycle time are
monitored & proactively managed.
Level - 3
Consistent
Change management & approval process defined &
enforced. Regulatory & compliances are met
Level - 2
Repeatable
Infrequent, but reliable releases with limited
traceability from requirements to release
Level - 1
Regressive
Infrequent & unreliable releases
Focus : No clear focus
Focus : Ad hoc or Random or inconsistent
Focus: Audit, Quality, Process Streamline,
Communication
Focus : Performance, Lessons Learnt,
Better Business Experience, ROI,
Governance
Focus : High Business Value,
Effective Cost & Time
Global Turner’s Release Management Maturity

46. Governance structure, cadence, and deliverables
Governance model
The governance model rationalizes the range of stakeholders, including members and
vendors, as well as the major functional attributes of the new digital products and feeds that
rationalized interaction into the governance cadence.
Strategy and ideation
Marketing
Information
technology
Member
access
Finance
Providers
Strategy
/Innovation
Solution management
Prod mgmt.
Vendors/Third parties
UI/UX design New
development
Backlog
Roadmap
Outcomes
End user
needs and
wants
Voice of
members
Data modeling
App analytics
User stories
Wires
Designs
Usability
Business rules
Workflows
Data/API Int.
Infrastructure
Maintenance Quality
assurance
Incident mgmt
Change mgmt
Support mgmt
Release mgmt
Functional
Integration
Performance
Security
Claims
Billing
Provider
profile
Content
Virtual
Member
Other
Legal Compliance
Security
Members
Internal audit
Enterprise
informatics
Member
engagement
Tactical
Strategic
Customer executive
sponsors provide valuable
input in defining digital
strategy, participate in
ideation and planning of
future capabilities, and
sponsor decisions from
the steering committee
Customer executive and
operational stakeholders
responsible for digital
assets that integrate with
the new products,
capability planning, voice
of patient, feedback and
analytics, backlog mgmt,
and roadmapping
Customer resources
responsible for execution
of product releases as per
roadmap defined by
steering group,
maintenance of existing
apps, and training
resources for upcoming
releases
Working committee
Design, development,
product management
execution, facilitation of
steering and advisory
Steering
committee
Priorities, capability
inputs, decisions
Advisory
board
Strategy,
ideation
Meets
monthly
Meets
biweekly
Meets
daily
Feedback
loops move
information
and decisions
up
and down
the chain
The governance cadence establishes the disciplined interactions required by all stakeholder
groups, ranging from sponsors to ‘boots on the ground’ team members working daily to
engineer the products.
*working artifacts include: operating model with roles/responsibilities, cadence and feedback loop
calendar, and briefings (generally in PowerPoint)
Global Turner IT’s governance structure and operating model establishes the interaction discipline
necessary for decision-making and calibrating direction

47. Global Turner Customer
Executive Leadership Engagement Partner
• Set direction and vision for the engagement
• Achieve a quality outcome
Product Owner
Contact Management
Product Manager
• Drive day-to-day delivery
• Confirm value delivery progress
• Facilitate sessions with key
stakeholders
• Drive resolution of risks,
issue/blockers, dependencies
Project Sponsor
• Conduct and facilitate workshops
(requirements/user stories), process
mapping and documentation
• Execute day-to-day Agile activities
(manage backlog, daily stand-up,
demo, development, testing, to name
a few)
Scrum Master
QA
Core Scrum Team(s)*
Delivery Leadership
Functional and
Architect Lead
Business SMEs
Enterprise Architects
Customer Experience Lead
Release/DevOps Support
Quality/Testing Support
Change
Management/Training
Customer (Shared)
Stakeholders
Global Turner (Shared)
Subject Matter Specialists
Steering Committee
Dynamics 365 Engineering
Functional Analyst
Creative Design Lead
*Subject to change based on scope discussions between Global Turner and Customer
The Global Turner org chart covers the range of Global Turner disciplines required to envision and deliver the
future of Business at Customer
An integrated project team for collaborative partnership and shared governance. Global Turner is seen as a critical extension of your team while
knowledge transfer and upskilling happen at the onset.
Product Owner
Analytics/Reporting
Change and Value
Management Lead
Dynamics
Integration
Healthcare Industry
Change Management
48

48. Legend
R = Responsible
A = Accountable
C = Consulted
I = Informed
C I I C
Align Innovate Release Evolve
Executive Sponsors
C RACI RACI RACI
Business/Operations
C RACI RACI RACI
Experience
C RACI RACI RACI
Technology
C RACI RACI RACI
Subject Matter Advisors
R RACI RACI RACI
Tech Architect
R RACI RACI RACI
Business Analyst
I RACI RACI RACI
Developers
I RACI RACI RACI
Testers/QA
Customer
Global Turner
RACI
Team
Shared
C RACI RACI RACI
Legal/Compliance
C RACI RACI RACI
Marketing/Branding
A RACI RACI RACI
Product/Program Mgmt
I RACI RACI RACI
Infrastructure Support
In Progress by Pallavi; will complete by 5/12 eod
The draft RACI chart will be finalized in collaboration with Customer
Key stakeholders
49

49. Document sharing
The Global Turner team shares industry,
functional, and technical leading practices,
and the Customer team shares cultural
and institutional knowledge.
Collaboration is key to our collective success, especially in our new virtual world
1
Learning maps
outline objectives by
role and resources for
each function
Knowledge transfer
measured through
assessments
Estimated timing to
deploy assessments
System Integration Testing
(SIT) completion
Operations Simulation
Testing (OST) completion
1 1
Time frames
assigned to achieve
proficiency in
learning objectives
2 1
Evaluation of
progress toward
achieving the
learning objectives
3
Virtual collaboration
tools
Virtual engagement
checklist
Virtual whiteboards
Data intake through
Collaboration Suite
Knowledge transfer will be constant in our daily collaboration with Customer and also through regular
assessments to measure proficiency and skill retention.
Our approach for knowledge transfer includes systematic collaboration and transfer throughout the
project (we transfer by doing, not telling and “we teach our clients to fish”)
50