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現地現物 目で見る管理 Who’s afraid of the big bad wall Visual management and gemba walks Inbar Oren
About Me ,[object Object]
Over 15 years experience in R&D organizations ranging from product development and project management to product management.
Married with twins
MA in Buddhism and East Asian Cultures
Second degree black belt in Iaido and Jodo
Find me on:
inbar@agilesparks.com
http://www.leansamurai.com
@inbaro,[object Object]
What’s going on with My Scrum Team? 4 US To Do WIP Done ?
Let’s look at the burn down 5 I’ll wait for the daily
the daily 6 Yesterday I worked on Task 1, I will finish it today no impediments Since last time I worked on the production issues. I’m still on them and have no problems. ? I’m just updating for Phil, he is at home with his child and hopes to come back tomorrow.
the daily 7 I’m sorry but we have a joke on Chickens and Pigs in Scrum so we don’t answer questions How is Phil doing on testing the subsystem?
Joke pomodoro 8 Never mind I’ll go see the Kanabn team
What’s going on with my Kanban Team? 9 Backlog (3) Dev (5) Test (5) Done I’ll wait for the daily
the daily 10 When’s the daily? ? Dude, didn’t you see the board? We’re, Like, totally at flow. We only meet when there are bottlenecks.
How is my project doing? ??? 11
The invisibility in the visibility 12
Team Boards 13 US To Do WIP Done
Project Boards 14
A good visual board… Tells a story Always visible Living Keeps it simple Self explanatory 15
Gemba “the place –  	any place in any organization –  		where humans create value” Jim Womack 16 現場
Gemba Walks 17 Go See Ask Why Show Respect
Gemba walk in Software development 18 Where to Go? What to See? With Whom to Talk? What to Ask? How to Show Respect?
Where to go? 19 The Real Gemba Developers  Code Testers  Test Business Analysts Analyze Gemba Walk
Physical and Electronic walls “"Take information out of the box known as the computer and make it visible and understandable to users" Pascal Dennis – The Remedy 20
What to See? 21 Potential Problems Immediate Problems Kaizen Opportunities
With whom to talk? 22 The Actual Team
What to Ask? 23 Stop and Fix How are you effected  by upstream? What are the  current problems? What could come up  in the next few days? Are youworking at  a sustainable pace? How are you Improving?
How to show respect? 24 Ask Questions Letting Go
A sample tour 25 Team 1 Product Owner Project Manager Team 2
Team 1 26 How is the sprint going? Just fine Will you meet your goals? Yes we will! Why is the burndown flat? We haven’t finished tasks, but we just moved to the next item
Team 1 27 Why so many items in progress? We have some impediments Why? We’re waiting on Team 2 Why? They’re just slow Now wait a minute! Let’s visit your board team 2
Team 2 28 Are you behind? Not at all! So why does team 1, feel stuck? Their tasks hasn’t started yet Why not? We’re just working by priority!
Project Board 29 We’re behind on discovery? I was abroad for two weeks And we have misaligned expectations between Team 1 and Team 2. Our board doesn’t look good. Let’s discuss what we can do.
Project board 30 GA Kickoff 1/2/11 31/7/11 17/3/11 Discovery Development Y R G Ready Stories Stories Epics R Readiness Quality Budget Y Y R
Project board 31 Impediment Board Done New Done Kaizen board New New New New
Program board 32 Impediment Board

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Who's afraid of the Big Bad Wall

  • 1. 現地現物 目で見る管理 Who’s afraid of the big bad wall Visual management and gemba walks Inbar Oren
  • 2.
  • 3. Over 15 years experience in R&D organizations ranging from product development and project management to product management.
  • 5. MA in Buddhism and East Asian Cultures
  • 6. Second degree black belt in Iaido and Jodo
  • 10.
  • 11. What’s going on with My Scrum Team? 4 US To Do WIP Done ?
  • 12. Let’s look at the burn down 5 I’ll wait for the daily
  • 13. the daily 6 Yesterday I worked on Task 1, I will finish it today no impediments Since last time I worked on the production issues. I’m still on them and have no problems. ? I’m just updating for Phil, he is at home with his child and hopes to come back tomorrow.
  • 14. the daily 7 I’m sorry but we have a joke on Chickens and Pigs in Scrum so we don’t answer questions How is Phil doing on testing the subsystem?
  • 15. Joke pomodoro 8 Never mind I’ll go see the Kanabn team
  • 16. What’s going on with my Kanban Team? 9 Backlog (3) Dev (5) Test (5) Done I’ll wait for the daily
  • 17. the daily 10 When’s the daily? ? Dude, didn’t you see the board? We’re, Like, totally at flow. We only meet when there are bottlenecks.
  • 18. How is my project doing? ??? 11
  • 19. The invisibility in the visibility 12
  • 20. Team Boards 13 US To Do WIP Done
  • 22. A good visual board… Tells a story Always visible Living Keeps it simple Self explanatory 15
  • 23. Gemba “the place – any place in any organization – where humans create value” Jim Womack 16 現場
  • 24. Gemba Walks 17 Go See Ask Why Show Respect
  • 25. Gemba walk in Software development 18 Where to Go? What to See? With Whom to Talk? What to Ask? How to Show Respect?
  • 26. Where to go? 19 The Real Gemba Developers Code Testers Test Business Analysts Analyze Gemba Walk
  • 27. Physical and Electronic walls “"Take information out of the box known as the computer and make it visible and understandable to users" Pascal Dennis – The Remedy 20
  • 28. What to See? 21 Potential Problems Immediate Problems Kaizen Opportunities
  • 29. With whom to talk? 22 The Actual Team
  • 30. What to Ask? 23 Stop and Fix How are you effected by upstream? What are the current problems? What could come up in the next few days? Are youworking at a sustainable pace? How are you Improving?
  • 31. How to show respect? 24 Ask Questions Letting Go
  • 32. A sample tour 25 Team 1 Product Owner Project Manager Team 2
  • 33. Team 1 26 How is the sprint going? Just fine Will you meet your goals? Yes we will! Why is the burndown flat? We haven’t finished tasks, but we just moved to the next item
  • 34. Team 1 27 Why so many items in progress? We have some impediments Why? We’re waiting on Team 2 Why? They’re just slow Now wait a minute! Let’s visit your board team 2
  • 35. Team 2 28 Are you behind? Not at all! So why does team 1, feel stuck? Their tasks hasn’t started yet Why not? We’re just working by priority!
  • 36. Project Board 29 We’re behind on discovery? I was abroad for two weeks And we have misaligned expectations between Team 1 and Team 2. Our board doesn’t look good. Let’s discuss what we can do.
  • 37. Project board 30 GA Kickoff 1/2/11 31/7/11 17/3/11 Discovery Development Y R G Ready Stories Stories Epics R Readiness Quality Budget Y Y R
  • 38. Project board 31 Impediment Board Done New Done Kaizen board New New New New
  • 39. Program board 32 Impediment Board
  • 40. VP R&D board 33 Technical Debt Level Y Y Y G R R Y G R G G G R Y Y R G G Y G G Y R G R R R R G Y Y Impediment Board Kaizen board
  • 42. Who else should have a board? 35 Everybody CEO Account Managers Support Individuals
  • 43. What to do when you leave this room? 36 Visualize Get out of your seat Ask Questions
  • 44.
  • 46.
  • 47. Images Front Page- http://www.flickr.com/photos/83331954@N00/2742235520 Joke pomodoro - http://www.flickr.com/photos/xverges/ Where to go - http://www.flickr.com/photos/zoovroo/3379891088/ What to see - http://www.flickr.com/photos/zigazou76/3702501888/ http://www.flickr.com/photos/andyarthur/5615755093/ http://www.flickr.com/photos/zivkovic/5281176320/ With whom to talk - http://www.flickr.com/photos/usfsregion5/4582146723/ How to show respect - http://www.flickr.com/photos/jurvetson/1571925233/ http://www.flickr.com/photos/asktheclimatequestion/4535664653 A sample tour - http://www.flickr.com/photos/wolfsavard/3149182570/ What to do when you leave - http://www.flickr.com/photos/helloturkeytoe/2706162709 39