3. Challenges
• 1.2 billion people
• 600,000+ villages, 70% population rural
• Multi-ethnic, Multi-religious society
• Multi-lingual: 22 Official languages
• Multi-party, Multi-tiered democracy
• 35 States & UTs; 240,000 + Local Bodies
4. Highlights
•Accelerating GDP growth @ ~ 8.5 - 9%
•Rapidly growing IT/Services sector
•Explosive telecom growth:
Over 650 million telecom subscribers
60 million internet users;
9.45 million broadband subscribers
•Rapidly growing IT/Services sector:
IT and ITeS Exports: US $49.7 billion for FY 09-10
Sharp Economic and Social Divide
5. National e-Governance Plan:
Vision
“ Make all Government services
accessible to the common man in
his locality, through common
service delivery outlets and ensure
efficiency, transparency & reliability
of such services at affordable costs to
realize the basic needs of the
common man”
6. Strategy to Realize Vision
• Focus on Services & Service Levels
Business Process Re-engineering & Change
Management
Creation of Service Delivery Platform
• Centralized Initiative & Decentralized
Implementation
• Capacity Building
7. Strategy to Realize Vision
• Ownership and Central Role of Line
Ministries/State Governments
• Emphasis on Public Private Partnerships (PPP)
• Awareness & Communication: Use of Mass
Media & Rural Outreach Programmes
• Institutional mechanism for collaborative
process of Standards Formulation and
encouragement to Open Standards
8. Implementation Framework
PM’s Committee on
NeGP
National e-Governance Apex Committee
Advisory Board ( Headed by Cab Secy)
( Headed by Minister)
DIT Line Ministries
NISG NeGD NIC
8 State/ Provincial Governments
9. Core Infrastructure
• Common Service Centres (CSCs)
100,000+ CSCs for 600,000+ villages
• State Wide Area Networks (SWANs)
2Mbps secured intra-network up to Block level
• State Data Centers (SDCs)
For hosting State-level e-Governance Applications
and Data
9
10. NeGP Service Delivery Strategy
Call Centre
UID Payment Gateway
State Data Centre
.
CSC
.
State Portal
CSC
Internet
CSC SSDG Standards based
Message Routing
Unique Application ID & Authentication
Guaranteed Delivery & Transaction Log
e-Forms
Time-stamping & Status Tracking
…
SWAN
Registration Revenue
SHQ
Transport Municipalities Collector’s
Office
Govt. Departments at various levels Tehsil / Taluks
11. People Infrastructure
• Capacity Building Scheme
To create capacities in States for project
management & implementation
– By tapping government & private sector talent
To train & sensitise employees
To undertake change management
– To orient project implementation towards service
delivery
12. e-Delivery of Services
• 27 Mission Mode Projects (MMPs)
• Implemented in Public Private Partnership
Framework
• MMPs based on the following principle:
Ownership – Services, Service levels &
implementation
• Independent assessment of outcomes
13. Standards
• Ensuring sharing of information and seamless interoperability
• Institutional mechanism for collaborative process of Standards
Formulation
• Encouragement to Open Standards: Policy on Open Standards
• Standards Published: http://egovstandards.gov.in
– Metadata & Data Standards
– Localisation and Language Technology Standards
– Information Security
– Quality & Documentation
– Digital Signatures
• Standards under progress
– Technology Standards on Interoperability
– Biometrics
– E-Forms
– XML Signature
14. Awareness & Communication
• Building NeGP as an Umbrella Brand under the A & C
programme
• Creating awareness amongst citizens about NeGP and its
objectives
• Motivating Stakeholders
• Creation of demand driven atmosphere which will ensure
qualitative service delivery
15. Way Forward
• Agricultural Practices & Productivity
• Employment Generation Schemes
• Skill Upgradation
• Financial Inclusion
• Quality Education
• Telemedicine & Health
• Use of Renewable Energy & Energy Efficient
Devices
• Sharing of Knowledge & Best Practices
18. Mission Mode Projects: Status
MMP Category No. of No. of MMPs No. of Services No. of Services Target Date
MMPs Approved (Targeted) (Available) GO LIVE
Central 9 10** 200 158 GONE LIVE: 14
By 2010: 3
State 11 8 299 48 By 2011: 2
Integrated 7 6 88 62 By 2012: 6
By 2013: 2
Total for all 27 24* 587 268
By 2014: 1
MMPs
Total: 28 **
State 542 349
Initiatives
MMPs + State 1,129 617
Initiatives
*e-Procurement- Scheme under formulation
e-PRI, Agriculture & Employment Exch. : Under consideration for approval
** Passport & Visa (Immigration) treated as separate MMPs
19. Mission Mode Projects (MMPs)
Central (9) Integrated (7) State (11)
Banking India Portal Land Records – 1
Insurance NSDG Transport
Income Tax CSC Land Records - NLRMP
Central Excise e-Courts Treasuries
MCA 21 EDI Municipalities
Pensions e-Biz Police - CCTNS
Passport * e-Procurement e-District
Immigration and Visa* Commercial Taxes
National ID / UID Agriculture
e-Office Gram Panchayats
Employment Exchange
*Initially taken jointly
Gone Live Under Implementation Design & Development Industry
20. Common Services Centers
1,00,000+ CSCs across 6,00,000+
villages
Enable G2C & B2C services
Scheme approved in Sept’06
Implementation on a PPP model
21. CSC Status (October, 2010)
• CSC rolled out - 85,270 Jammu
J&K
Kashmir
Chandigarh
-Over 100 different Himachal
Pradesh HP
Arunachal Pradesh
services being delivered Delhi Punjab
Punjab Uttarakhand
Uttaranchal
Haryana Sikkim
Haryana
Rajasthan Uttar Pradesh
ASM NGL
UP
Bihar MGH MNP
BiH
TRIPURA
JHD MZR
Gujarat
Gujarat
WB
West Bengal
MP
Chattisgarh
CHH
Daman and Diu Orissa
Maharashtra Orissa ≥ 70% (21)
Maharashtra
Dadra & Nagar Haveli
Andhra
50% - 70% (2)
Pradesh
Goa AP Andaman & Nicobar
Karnataka Islands
20% - 50% (6)
Karnataka
≤ 20% (1)
Puducherry
Kerala
Tamil
Nadu
RFP issued/
Kerala TN to be issued (2)
Lakshadweep
Under Discussion (3)
*Jharkhand, Haryana reported 100% CSC rollout, however due to termination of SCA in Haryana, 561 out of 1159 CSCs are non operational.
Similarly, in UP, TN, Uttarakhand, Maharashtra, AP,due to cancellation of contract around 4000 CSCs are non operational
22. CSC Infrastructure
• 100 – 150 sq. ft space
• Min. 1 PC with UPS
• Min. 1 Printer
• Digital / Web Camera
• Genset / Inverter/ Solar
• OS and other application software
• Wired / Wireless Broadband
Connectivity
• Trained and incentivized manpower
• Investment : Rs 2 lakh/ CSC
23. Enabling Transformation
E-Government Education Tele-medicine
Platform for fundamental transformation of the ways in
which development challenges would be met in rural India
Financial Inclusion Agriculture Right to Information
25. Challenges
Rolling out 100,000+ CSCs in
600,000+ villages
Integrating existing G2C delivery
channels with CSCs
Integrated public service delivery vs
silo based service delivery
26. Challenges
Regulatory & Legal enablement of ICT
based processes
Building capacity within & outside
government
Creation of robust e-Infrastructure
28. Achievements
Institutionalization of PPP model for
Public service delivery
- Multi-stakeholder partnership in design &
implementation
- Synergy between public & private goals
IT Amendment Act (2008) for
regulatory & legal enablement notified
29. Learnings
Leadership and ownership critical for
success
Citizen-centric approach - more effective
service delivery model
Robust backend e-Infrastructure to converge
and provide seamless integration
31. Service Center Agency
Private Sector Entity
Responsible for
- Setting up, rollout and management of CSCs
- Selection and training of VLEs
- Provision of B2C services
32. State Designated Agency
Specific authority set up/ enabled by
State Government
Responsible for
- Monitoring
- Disbursing revenue support
- Enforcing Master Service Agreement
- Liaising between SCAs and State Governments
33. NeGP:The Changing Face of
Rural India
Name: Sadhan Chandra Pal
Location: Junbedia, Bankura-II,
West Bengal
Earnings: Rs 12,000 per month
Village Level Entrepreneur
34. NeGP:The Changing Face of
Rural India
Name: Manoj Karmakar
Location: Sanbandha Gram
Panchayat Office,
Block: Bankura-II, West Bengal
Earnings: R 15,000 per month
Village Level Entrepreneur
35. NeGP:The Changing Face of
Rural India
Name: Santosh Kumar
Location: Divigar, Jharkhand
Earnings: Rs 15,000 per month
Village Level Entrepreneur
36. NeGP:The Changing Face of
Rural India
Name: Shrikant Yadav
Location: Divigar, Jharkhand
Earnings: Rs 12,000 per month
Village Level Entrepreneur
37.
38. State Data Center: Status
SDC Implementation:
Year No of SDCs
By December 2010 10
By June 2011 15
By December 2011 31*
* Chandigarh , Delhi opted out while Daman & Diu , Dadra & Nagar & Haveli yet to submit their
DPR.
39. E-District in Goalpara, Assam
Goalpara District rolled out e-District applications integrating CSC,
e-
SWAN, which was inaugurated by IT minister in Nov.'09
40. e-District
Objectives
• Target high volume services at District level
• Undertake backend process re-engineering to e-
enable the delivery of these services through CSCs
Examples of services: Issue of Certificates,
Application for Pensions, Revenue Court related,
Government Dues and Recovery related, Ration Card
related and Grievance redressal
41. Status of e-District
Pilot projects are being implemented in 14 States (37 districts)
covering a population base of 110 million (appx.)
Out of these 14, the Pilot projects have been successfully
launched in 3 states – UP, Assam and Tamil Nadu
Average number of citizen transactions/ month/ district are
20,000
National rollout of this MMP at a cost of USD 600 million (appx.)
(appx.)
planned for 2010-12
2010-
43. IMPACT ASSESSMENT
Number of trips to Government offices
significantly reduced by 1-2 trips
Waiting time at offices reduced in the range
20-40%
Land Records Project – Significant reduction
in bribery
Direct cost savings to the citizens in the range
Rs.60-110/- (per transaction)
44. Capacity Building Scheme
CB Scheme approved for Rs 313 Cr. (USD 70 Mn)
State e Mission Teams as professional resources to
support States at programme level
• Appraisal and coordination
• Hand holding of Line Departments
• Ensure interoperability and adherence to Standards
Support to State Administrative Training Institutes
Training/Orientation of stakeholders
45. Capacity Building Scheme
Support to State e- Mission Teams
(SeMTs)
• Professional Resources being provided to States
Support to Central Project e-Mission
Teams (CPeMTs)
46. Capacity Building Scheme
Training & Sensitisation
• Leadership Meet for Political Leaders
• Orientation & Sensitization training for Policy Makers
• CIO / CTO trainings for Project Leaders
• Change Management & BPR training for officials
• eGPx course for long term Capacity Building
• Annual National Conference on e-Governance
e-
• Round Table Conferences with State Governments
47. State Portals, SSDG & e-Forms
• State Portal
Repository of Government Information and services
Enables citizens to download & submit forms electronically
• State Service Delivery Gateway (SSDG)
Enables routing of messages based on standards
Routing of forms to a particular office of a Department
• E Forms
Facilitates standardized, interoperable format
For electronic service delivery
This will enable assured electronic delivery, acknowledgement and
and
status tracking of application from citizen
48. SWAN Status (October, 2010)
• 5000+ PoPs
J&K
Operational
• BSNL is Bandwidth
Provider Himachal
CHD
Pradesh HP
•All SWANs to be Arunachal
Punjab
Punjab Uttarakhand
Pradesh
operational by March
Haryana
2011 Haryana
Sikkim
Delhi NGL
UttarUP
Pradesh Assam
Rajasthan
Bihar
Bihar MGH MNP
TRIPURA
WB MZR
Gujarat JHD West Bengal
Gujarat MP Jharkhand
CHH
Daman and Diu Orissa 23 SWAN implemented
Orissa
Maharashtra
Maharashtra
Dadar and Nagar Haveli
2 Implementation at Advance stage
AP
Andhra 4 Implementation in Progress
Goa Pradesh
Andman
Karnataka
Karnataka 2 Bid Process Initiated
2 RFP/ BoM under preparation/revision
Pondicherry
Lakshadweep TN
Kerala
Kerala
Tamil
Nadu 2 Opted Out from SWAN Scheme
49. Services through CSCs
Sr. Services Departments States
No.
1. Print Copy of Record of Rights Bihar, Chhattisgarh, MP,
Revenue UP, Jharkhand, West
2. Online Mutation Application Bengal, Maharashtra
3. Data Entry for NREGA job cards
4. MIS Updation
Rural Development Bihar, Jharkhand,
5. Muster Rolls
Madhya Pradesh,
6. Job Cards Uttar Pradesh
7. Photography
8. Request online soil health card
9. Sending questions through net
10. Surfing & viewing agriculture Agriculture Andhra Pradesh,
information West Bengal
11. Soil Testing
12. Agriculture Information
50. Services through CSCs
Sr. No. Services Departments States
13. Data Entry and printing of forms for
Inclusion, transposition and
modification of Electoral Rolls and Electoral Tamil Nadu,
EPIC Generation Replacement cases West Bengal
14. Electoral Card Updation
15. NRHM
16. Telemedicine/ Telhomeopathy
Health Haryana ,Jharkhand,
17. Health Camps Tripura
18. Diagnostic facility through up linking
with specialty hospitals
19. Availability of trained paraworker
20. Registration of new jobs
Labour
21. Updating the qualifications
(Employment West Bengal
22. Renewal of Registration Exchange)
23. Issue of Duplicate Registration cards
51. Services through CSCs
Sr. No. Services Departments States
24. Provident Fund (Landless Panchayat & RD West Bengal
Labour)
25. RTI Bihar
26. Jail Sakshatkar Jharkhand
27. Consumer Affairs (Awareness & Consumer Affairs West Bengal
Publicity)
28. Stamp Vendor Assam, Jharkhand
29. Postal Services Postal Jharkhand, West
Bengal
30. Utility Billing State Electricity Assam, MP,
Board/ BSNL Maharashtra, Orissa,
Sikkim, West Bengal
31. Financial Inclusion Other J&K, MP, Meghalaya,
Tamil Nadu, Orissa,
Sikkim
52. Services through CSCs: e-District Services
Sr. No Services Department Application
32. Caste Certificate Revenue eDistrict/CHOICE
33. Income Certificate Revenue eDistrict/CHOICE
34. Domicile Certificate Revenue eDistrict/CHOICE
35. Registration in Employment Exchange Labour eDistrict/CHOICE/eForms
36. Old Age Pension Social Welfare eDistrict/CHOICE/eForms
37. Widow Pension Women Welfare eDistrict/CHOICE/eForms/MMP
38. Handicap Pension Handicap Welfare/ eDistrict/CHOICE
Medical
39. Birth Certificate Health, Urban eDistrict/CHOICE
Development &
40. Death Certificate eDistrict/CHOICE
Panchayat
41. Revenue Court Case- Daily cause list Revenue eDistrict/CHOICE
42. Revenue Court Case- Status Tracking Revenue eDistrict/CHOICE
43. Revenue Court Case- Final orders Revenue eDistrict/CHOICE
44. Dues & Recovery- Issuance of Citation for Revenue eDistrict/CHOICE
recovery (RC)
45. Dues & Recovery- Status of Recovery Revenue eDistrict/CHOICE
46. Grievances- Filing of Grievances Administrative eDistrict/CHOICE
Reforms
47. Grievances- Status Tracking eDistrict/CHOICE
53. Services through CSCs: e-District Services
Sr. Services Department Application
No
48. Registration for SGSY Rural Development eDistrict/CHOICE
49. Registration for NREGA Rural Development eDistrict/CHOICE
50. PMeGP (New Service) in lieu of PMRY Small Scale Industries eDistrict/CHOICE
51. Issuance of Character Certificate Police eDistrict/CHOICE
52. FIR Status Tracking Police eDistrict/CHOICE
53. Application for additional name in Voter List Election eDistrict/CHOICE
54. Application for modification of name in Voter List Election eDistrict/CHOICE
55. Application for deletion of name in Voter List Election eDistrict/CHOICE
56. Transposition of Voter List eDistrict/CHOICE
57. Filing of RTI Applications Admn Reforms/All Depts eDistrict/eForm (NeGP)
58. Ration Card- Issuance of new ration card Food & Civil Supplies eDistrict/CHOICE/eForms
59. Ration Card- Modification in ration card Food & Civil Supplies eDistrict/CHOICE/eForms
60. Ration Card- Duplication in ration card Food & Civil Supplies eDistrict/CHOICE/eForms
61. Ration Card- Surrender of ration card Food & Civil Supplies eDistrict/CHOICE/eForms
62. Birth Registration Health/ Municipality eForms/MMP
63. Death Registration eForms/MMP
54. Services through CSCs: e-District Services
Sr. Services Department Application
No
64. Issuance of Khatauni ROR Revenue eDistrict/CHOICE/eForms
65. Non-Encumbrance Revenue eForms/MMP
66. Solvency Certificate Revenue eForms/MMP
67. Permission for Fair Revenue eForms/MMP
68. Permission for Procession Revenue eForms/MMP
69. Registration under Hindu Marriage Act Revenue eForms/MMP
70. Registration of Marriage under Special Act Revenue eForms
71. Issuance of Marriage ability Certificate
Revenue eForms
72. Solemnized Marriage
73. Issuance of Voter Certificate Election eForms
74. Duplicate Voter Certificate/ I Card Election eForms
75. Application for Electricity Connection Energy/UPPCL eForms
76. Application for Telephone Connection/ Transfer BSNL eForms
77. Application for Sewerage Connection Municipality eForms
78. Application for Water Connection Municipality eForms
79. Issue of Arms License District Magistrate eForms
80. Renewal of License District Magistrate eForms
55. Services through CSCs: e-District Services
Sr. Services Department Application
No
81. Application for Scholarship Programmes Education eForms
82. Grievance Service All Departments eForms
83. Application for Renewal of Employment Registration Labour eForms
84. Application for Medical Checkup Health eForms
85. Application for Grant of Aarogya Nidhi by BPL Health & Family Welfare eForms
86. Application for Janani Suraksha Health & Family Welfare eForms
87. Application for Loan to Handicap Person Handicap Welfare eForms
88. Application for Marriage Grant Handicap Welfare eForms
89. Application for Aids and Appliances Social Welfare eForms
90. Application for Family Benefit Scheme Social Welfare eForms
91. Application for Scholarship (General & SC/ST) Social Welfare eForms
92. Application for Marriage & Illness Grant Social Welfare eForms
93. Application for Atrocities Social Welfare eForms
94. Application for Kutumb Register Panchayati Raj eForms
95. Application for Maps Revenue eForms
96. Application for Grant-in-aid for Widows Women Welfare eForms
56. Services through CSCs: e-District Services
Sr. Services Department Application
No
97. Application for Financial Assistance to Women Women Welfare eForms
(dowry victims)
98. Application for legal assistance to dowry Women Welfare eForms
victims
99. Application for grant for remarriage of dowry Women Welfare eForms
victims/ destitute women
100. Application for Dampatti Puraskar Scheme to Women Welfare eForms
promote remarriage of widows
101. Application for Registration under NREGA Rural Development eForms
102. Application for Work Allotment under NREGS Rural Development eForms
103. Application for Indira Awas Yojana Rural Development eForms
104. BPL Certificate Printing Rural Development/ CHOICE
Food & Civil Supplies
105. Payment of Electricity Bill UPPCL eSuvidha/CHOICE
106. Payment of Telephone Bill BSNL eSuvidha/CHOICE
57. GO LIVE STATUS
Target Date MMP Type MMP
Current (14) Central (7) MCA 21, Pensions, Central Excise & Customs, Income
Tax, Passport, Banking and Insurance
State (2) Land Records-I, Road Transport
Integrated (5) CSC, e-Courts, EDI, NSDG, India Portal
2010 (3) Central (2) UID, e-Office
Integrated (1) e-Biz
2011 (2) State (1) Agriculture
Integrated (1) e-Procurement
2012 (6) State(6) Municipality, Police, Land Records-NLRMP,
Employment Exchange, e-PRI, e-District
2013 (2) State (2) Treasuries, Commercial Tax
2014 (1) Central (1) Immigration
58. SDC Implementation Status
SDC Operational (Gujarat, Tripura) 2
Work in Progress 13
(Andhra Pradesh, Haryana, Karnataka, Maharashtra, Manipur,
Meghalaya, Nagaland, Orissa, Puducherry, Rajasthan, Sikkim, TN,
WB)
Bid Process Under Progress 5
DPR Approved 31
RFP Approved 24
RFP under approval by DIT/ revision by State 4
States yet to submit their RFPs 3
(Assam, Goa, Punjab)
59. SDC Implementation Status
Bid Process Completed in the following 18 States
Sl. No States Sl. No. States Sl. No. States
1 Andhra Pradesh 7 Maharashtra 13 Rajasthan
2 Gujarat 8 Manipur 14 Sikkim
3 Haryana 9 Meghalaya 15 Tamil Nadu
4 Jharkhand 10 Nagaland 16 Tripura
5 Karnataka 11 Orissa 17 Uttar Pradesh
6 Kerala 12 Puducherry 18 West Bengal
60. SDC Implementation Status
Bid Process Under Progress in the following 5 States
– Andaman & Nicobar
– J&K
– Madhya Pradesh
– Mizoram
– Uttarakhand
61. SDC Implementation Status
DPR Approved in the following 31 States
Sl. States Sl. No. States Sl. No. States Sl. No. States
No.
1 Andaman & 9 Himachal Pradesh 17 Maharashtra 25 Rajasthan
Nicobar
2 Andhra 10 J&K 18 Manipur 26 Sikkim
Pradesh
3 Arunachal 11 Jharkhand 19 Mizoram 27 Tamil Nadu
Pradesh
4 Assam 12 Karnataka 20 Meghalaya 28 Tripura
5 Bihar 13 Kerala 21 Nagaland 29 Uttarakhand
6 Chhattisgarh 14 MP 22 Orissa 30 Uttar Pradesh
7 Gujarat 15 Lakshadweep 23 Punjab 31 West Bengal
8 Haryana 16 MP 24 Puducherry
62. SDC Implementation Status
RFP Approved in the following 24 States
Sl. States Sl. No. States Sl. No. States
No
1 Andaman & 9 Kerala 17 Puducherry
Nicobar
2 Andhra Pradesh 10 Madhya Pradesh 18 Rajasthan
3 Bihar 11 Maharashtra 19 Sikkim
4 Gujarat 12 Manipur 20 Tamil Nadu
5 Haryana 13 Meghalaya 21 Tripura
6 Jharkhand 14 Mizoram 22 Uttarakhand
7 J&K 15 Nagaland 23 Uttar Pradesh
8 Karnataka 16 Orissa 24 West Bengal
63. SDC Implementation Status
RFP Under Approval in the following 4 States
– Arunachal Pradesh
– Chhattisgarh
– Himachal Pradesh
– Lakshadweep
