1. .........
CURRICULUM VITAE
CONTACT INFORMATION
Home Address : Jl. Cideng Barat Dalam no 12, RT 06/010 Kel. Cideng, Kec.
Gambir, Jakarta- Pusat
Current Address : Jl. Cideng Barat Dalam no 12, RT 06/010 Kel. Cideng, Kec.
Gambir, Jakarta- Pusat
Phone Number : +62-21 3442849
Facebook/Twitter : Indi Andhika Pratama / @indychasmo12
E-mail : indychasmo@gmail.com
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PERSONAL DATA
Name : Indi Andhika Pratama, SE, MM.
ID Card Number : 09.5001.280685.2012
Phone Number : 08881851124
Place & Date of Birth : Jakarta, 28 June 1985
Gender : Male
Nationality : Indonesian
Marital Status : Single
Religion : Islam
Personal Interests : Music, sport, books, movies,
computer, teaching

2. .........
EDUCATIONAL BACKGROUND
2009 – 2011  Magister Management Mercu Buana University, Majoring
Human Resource Management (Master Degree)
2003 – 2007  Graduated from Pancasila University Jakarta, Majoring Economic
Management with concentration Marketing Management GPA :3,48
2000 – 2003  Graduated from SMUN 4 Gambir, Jakarta- Pusat
1997 – 2000  Graduated from SMPN 1 Cikini, Jakarta – Pusat
1991-1997  Graduated from SDN Cideng 09 Pagi, Jakarta - Pusat
NON-FORMAL EDUCATION
Januari 2007  Computer Literate at Pancasila University
Juni 2005  English Course at LIA Slipi – Conversation Level
September 2002  English Course at LIA Slipi – Basic Level to Intermediate
Januari 2007  English Course at IEC Gambir
SKILLS
Languanges : Indonesian, English
Computer Knowledge  Packages : Windows XP/Vista/7, MS Office 2003/2007
(MsWord, MsExcel, MsPowerPoint, MsVisio,
MsOutlook), Adobe (Photoshop) Internet Explorer,
Mozilla Firefox
 Operating Systems: Advanced use & installation of
Windows 95/98/ME/XP/Vista/7 & Mac OS
 Hardware and Software Computer Knowledge (Semi
IT-Professional)
JOB EXPERIENCES
No Organization/Company Period Position
1 PT SMARTFREN TELECOM, Tbk. Now
Assistant Manager
Curriculu
m &
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3. .........
Module
Develop
ment
Job Description:
• Develop Training Module for Sales team including SFA, SGS, MD,
DSE, CC, CM and RH
• Ensure the deliverables of information, guideline and standard
procedures are well informed from the sales trainer HO to region
trainer down to bottom level sales field
• Create and develop all new product, program and service
knowledge training material and share to all regional trainer to
be cascaded
• Develop and distribute material information
handbook/guideline to respective user within the timeline
• Create and develop learning quiz periodically by weekly,
monthly to all commercial sales channel
• Monitoring quality and product knowledge for all area sales
national
• Responsible for new hires training for Sales operation.
• Responsible to handling Training & Development for Sales Team
2 PT SMARTFREN TELECOM, Tbk.
Oktober 2015
–
S
e
p
t
e
m
b
e
r
2
0
1
6
Assistant Manager
Sales
Force
Develop
ment &
Program
Job Description:
• Developing Sales Force program & implementation national
• Responsible for career path development program for all sales
team
• Monitoring program implementation
• Creating & Managing retention program for sales team
• Monitoring quality and product knowledge for all area sales
national
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4. .........
• Responsible for career path development program for all sales
team
• Creating Development program Plan for all sales team
3 PT SMARTFREN TELECOM, Tbk.
February 2014
–
O
k
t
o
b
e
r
2
0
1
5
Assistant Manager
Commer
cial
Learning
&
Develop
ment
Job Description:
• Develop and arranging training strategy for sales force at PT
Smartfren Telecom
• Managing Training activities
• Monitoring quality and product knowledge for all area sales
national
• Responsible for new hires training for Sales operation.
• Responsible to handling Training & Development for Sales Team
• PIC for Product knowledge ( as a trainer) & update product
material.
• PIC for Salesmanship for Sales Team.
• Creating Training Modul fo Sales team including Sales
Ambassador, Direct Sales, Promotor, Sales Coordinator etc.
• Monitoring Training implementation sales national
• Making Training report and feedback from field.
No Organization/Company Period Position
4 PT SMARTFREN TELECOM, Tbk.
October 2011
–
F
e
b
Supervisor
Commer
cial
Learning
&
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5. .........
r
u
a
r
y
2
0
1
4
Develop
ment
Job Description:
• Creating and arranging Training program at PT Smartfren
Telecom
• Monitoring quality and product knowledge for all area sales
national
• Responsible for new hires training for Sales operation.
• Responsible to handling Training & Development for Sales Team
• PIC for Product knowledge ( as a trainer) & update product
material.
• PIC for Salesmanship for Sales Team.
• Creating Training Modul fo Sales team including Sales
Ambassador, Outbound Call & Admin Sales.
• PIC for making training report for Sales team National.
5 PT SMARTFREN TELECOM, Tbk.
June 2010 –
O
ct
o
b
e
r
2
0
1
1
(Jakarta)
Senior Staff
Commer
cial
Learning
&
Develop
ment
Job Description:
• Creating and arranging Training program at PT Smartfren
Telecom
• Monitoring quality and product knowledge for all west area sales
national
• Responsible for new hires training for Sales operation, gallery
and call centre national
• Responsible to handling Training & Development for corporate
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6. .........
sales, gallery & Call center as a PIC
• PIC for Product knowledge ( as a trainer) & update product
material
• PIC for Standard service an grooming for Gallery training
national
• PIC for making training report for corporate sales, gallery & call
centre
6 PT SMARTFREN TELECOM, Tbk.
March – June
20
10
(Jakarta)
Staff HR Learning &
Develo
pment
Job Description:
• Creating and arranging Training program at PT Smartfren
Telecom for division Sales, Finance, Corporate affairs and others
as a PIC
• PIC for Product knowledge ( as a trainer) & update product
material
• PIC for Standard service an grooming for Gallery training
national
• Involved as MC for Company event
7 PT SMARTFREN TELECOM, Tbk.
January 2008-
March 2010
Team Leader Gallery
Smartfre
n
Job Description:
• Make a monthly Gallery report including activation and revenue
• Responsible for customer service product knowledge & update
product material
• Making a monthly report performance appraisal for customer
service and back office gallery
• Responsibility for gallery operation, including tangible area : Pos
material, gallery form, device stock, voucher and starter pack
and maintain customer service and back office performance
• Develop Customer service and back office performance appraisal
• Responsible for customer service complain report, Inject device
and gallery selling target
8 PT SMARTFREN TELECOM, Tbk.
June 2007 –
January 2008
Customer Service
Gallery
Smartfre
n
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7. .........
Job Description:
• Providing Mobile-8 product information to Customer
• Handling customer complain
• Maintain customer complain
• PIC at Annex Mobile-8 Gallery
• Selling Product ( Device bundling, SP & voucher)
• Making daily report including activation and revenue
• Setting internet setting for customer
• Inject device for customer
• Pospaid Gallery monthly report to Team leader
SEMINAR, TRAINING & WORKSHOP EXPERIENCES
2007
Grooming, Handling Complain, Service Excellence for
CSR
Jakarta
2008
Leadership Management, Coaching & Counseling for
Leader
Jakarta
2009-2014
Train the Trainer, Time Management, Communication
Skill for Trainer, Presentation Skill, Supervisory
Management, Dealing with Distributor, How to be A
Good Salesman, Interpersonal Skill, Distribution Mgt,
Talent Management, Salesman Workshop.
Jakarta
2015-2016
Persuasive Presentation, Train The Trainers with Dale
Carnegie Consultant
Jakarta
ORGANIZATIONAL EXPERIENCES
2000-2002
KBPPP ( Keluarga besar Putra-Putri POLRI ) as Seksi
Rohani
Jakarta
2002 -2003 RBC ( Remaja Bhayangkara Club ) as Seksi Rohani Jakarta
2003-2005 Karang Taruna RW 010 Kel. Cideng as Seksi Kaderisasi Jakarta
2005-2007
IRMA ( Ikatan Remaja Masjid Al-Ikhsan) as Seksi PHBI –
Pelaksanaan Hari Besar Islam
Jakarta
PERSONAL STATEMENT
I am well organized and an enthusiastic worker with high endurance. I communicate well
with others of any status and delight in being part of groups. I consider as true that I have the
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8. .........
ability to ascertain anything autodidactic, high analytical mind and logic, and to express ideas
simply and clearly. I like taking initiative and motivating others. I think I get used to getting
responsibility thereby motivating me to give my very best contribution to those who put me on.
The foregoing statements are correct to the best of my knowledge.
Truly Yours,
Indi Andhika Pratama, SE, MM.
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