Future of Performance management

Performance management: the
future
Ingrid Koehler

Sept 2010 www.local.gov.uk

Tuesday, 21 September 2010

The future of performance
management is uncertain
• Regulatory
framework?
• How local is local?
• PIs?
• Cutting not
improving?

By lanx1983
www.local.gov.uk


But some things are clear
• Place
• Stronger emphasis on VFM
• Openness
• Accountability
• Principles are still in place, but process must
change
• more important than ever from a risk
management perspective
• ...and support is in your hands

Priorities for PM improvement
20

15

10

5

0
Improve PM Process Presentation ServicesData quality and software
Culture change
Performance reporting
Communications of perf information
PM in Partnerships Governance


Feedback from Improvement
Services
• Measurement not management
• Need for strategic leadership
• Efficiency now is whole new territory
• Integrating service and ﬁnancial planning
within prioritisation
• The technology can be a distraction
• Help with tools and techniques (e.g. OBA)
• Workforce planning and PM


What needs to change
• Break out of the mechanical approach to cope
with more ﬂexible and organic situations, chaos
and complexity, systems thinking etc.
• To see Performance management as an integral
part of the way improvement and innovation
actually happen rather than as if it can stand on
its own
• Performance management as a way to manage
performance down, while minimising risk


How things are going to change

Open performance, open data
and open support By opensourceway


What is open?

Open is social.

So what is social media?


As common as gossip

Gossip_bench by ercwttmn on Flickr


As revolutionary as the printing press

The original moveable type by Purdman1 on Flickr


No need for tech fear

The tools are simple

Anyone can do it, most people do

More important to know your stuff,
than your code


Is it about the tools?


Don’t be fooled by the tools

Collaboration

Think of social as civic

People Talk


Using social media for PM
Understanding needs

Consulting on priorities

Doing it!

Reporting performance

Accountability


Listening to citizens

Monitoring social media
conversations

Strategic engagement


Consulting on priorities

Online/offline
consultation

Targeted
campaigns


Making savings


Issues based campaigns


Maps and geographic mashups
Better
understanding
need v. Provision
gaps

User input to
maps adding extra
value


Behaviour change via Social media

• Social marketing for
behaviour change can
beneﬁt from easy to pass
on, inexpensive or user
produced viral campaign
content.
• Sussex Safer Roads,
Embrace Life video


Information provision
Councils in
Staffordshire
providing hygiene
ratings

Restaurant
customers provide
reviews


Reporting performance

Web based
reporting

Not usually very
‘social’

Still some way to
go


Open performance: CapStat

http://capstat.oca.dc.gov/


Two way performance exchange


Qualitative performance

Humanising
performance

Real stories

Doesn’t have to
be online Photo credit: Erik Hersman on Flickr


Accountability

Explaining
performance

Transparency

A platform to
discuss http://leaderlistens.com Mike Freer, Barnet


Open data

The next phase of the web and the real opportunity to save money,
enhance democracy and improve services
Photo: Hegemonx


Value of open data
Linked data
• Ability to link relevant data to make something even
more

Public data
• Inherent value (transparency, democracy)
• Cool, high value, customer-focused apps

Citizens in control
• Ability to manage your own data
• Implications for health and social care


Open data agenda


30


It’s not just expenditure data


Linked data

via Paul Davidson of LeGSB

32


Open and linked data
• Open data isn’t always linked
• Linked data doesn’t have to be open
• Open data requires ‘machine readable’
formats
• Linked data requires some fiddly technical
stuff, but means we’ll get more use from our
data


Open Support

Social media enabled practice development

Photo: wildxplorer


Productivity programme

• Data and transparency strand
• Skills
• Unit cost data
• Benchmarking tools
• Leading practice examples
• ‘New media’


Lots of information to support PM


But little connectivity


Building on existing success

Policy and Performance,
3000+ members, 2009 CoP
of the Year

Collaborative content

www.communities.idea.gov.uk
Policy and Performance CoP


Popularity to collaboration
Popular content (top 10
every week)

Collaborative to a point

Content good but “dusty”

Ripe for new sector driven
content


A PM wikipedia


Spotlight on performance?

By Joelk75 41


A model for open support
Performance management
CoPs Linked data Wiki Blogging

Conversations
Social
reporting Benchmarks

Peer support Peer review

Improvement and Efficiency


Knowledge Hub
Websites

Blogosphere Twitterverse

K
Datasets

Personalisation
Apps, plug-ins,
widgets
HUB

Knowledge
CoPs
Workers

Mobile
Phone
Apps

RSS/Aggregation


Contact me
• ingrid.koehler@local.gov.uk
• www.twitter.com/ingridk
• www.ideapolicy.wordpress.com
• www.communities.idea.gov.uk
• www.slideshare.net/ingrid_k


Future of Performance management

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