2. What is an Emotion?
A moving of the mind or soul;
excitement of the feelings,
whether pleasing or painful;
Disturbance or agitation of mind caused by a
specific exciting cause and manifested by
some sensible effect on the body
3. Types of Emotions
• Happiness -Happiness is a positive emotion. It is an
expression of pleasure, contentment, good-luck or good
fortune.
Increases blood pressure
Increases heart rate
Changes breathing
Reduces levels of certain neuro chemicals
Provides a boost to the immune system
4. • Surprise -An expression used when something unexpected
or sudden occurs. Positive
dropped jaw, with mouth open
lifted and curved eyebrows
eyes, opened wide
horizontal wrinkles spanning across the forehead
Disgust – Disgust is a strong feeling of dislike. Negative
wrinkle your nose up
raise your cheeks
raise your upper lip
lower your brow
form lines below your lower eyelid
5. • Fear -A feeling that something dreadful or dangerous is
about to happen. Negative
eyebrows become drawn and raised
lips slightly drawn back with an opened mouth
upper eyelids show
wrinkles in the middle of their forehead
Anger -Anger is a strong feeling of annoyance and
displeasure. Negative
• the brows become drawn together and lower
• their lips will become set in a squarish shape, and pressed
together firmly
• their eyes will become bulgy
• their nostrils will flare
their upper and lower eyelids will tense
6. • Sadness : The state of being sad, unhappy, sorrowful, or
mournful. Negative
The corners of the lips droop, and the
bottom lip may tremble
The inner corners of the eyebrows are
drawn upwards
7. Need
Emotional Intelligence is very important for
all employees as it is one of the important
deciding factor for relationship management
resulting in motivation, retention , self
management & managing others.
8. Emotional Intelligence
Emotional Intelligence is,
• the ability of an
individual to deal
successfully with other
people,
• to manage one’s self,
• motivate other people,
• understand one's own
feelings and
• appropriately respond to
the everyday
environment
9. Emotional Intelligence
• Emotional Intelligence doesn't mean being soft – it
means being intelligent about emotions – a different
way of being smart.
Bosses and leaders, in particular, need
high EQ because they represent the
organization to the public, they interact
with the highest number of people within
and outside the organization and they set
the tone for employee morale
10. Leaders with empathy are able to understand their
employee's needs and provide them with constructive
feedback
11. Why Emotional Intelligence is
necessary
Helps managers handle
adversity & set back
Teaches managers cope when
change & uncertainty hits
organisation or their personal lives.
12. Why Emotional Intelligence is
necessary
Help to manage effective
relationship.
Help them being focussed
and stay on track by
remembering purpose &
vision.
13. It also provides them with the
courage to push against the system
to make necessary changes for their
people.
All employees want a
supportive, caring
Supervisor or Manager
who has their best
interests at heart
14. Upon graduating from college,
Debra believed that if she worked hard, she would
achieve her career success goals
She racked up a list of
accomplishments
However, just two
years into her career
she was fired.
Example to illustrate how EQ can
positively or negatively impact
one's career and the organization:
15. Working with people means working with
Emotions
• When people are
working at a common
place , emotions will play a
role.
• “Don’t bring your
personal problems to work”
is one variation of the
argument that emotions
are inappropriate in the
workplace.
16. Developing EI in the workplace
• Developing EI in the
workplace means
acknowledging that
emotions are always
present, and doing
something intelligent
with them.
• People derail because
of classic emotional
failings, not the lack of
technical skills
17. Components of Emotional Intelligence
There are five parts to it.
• Knowing what you're feeling.
• Managing your feelings, especially distressing
feelings.
• Self-motivation
• Empathy and
• Managing relationships
18. Probabilities of not having an Good Emotional
Intelligence and their consequences
• While people have shown they can produce better results at
workplace, many of us lack emotional intelligence.
• We simply don’t know how to perceive, understand,express and
manage our emotions effectively.
There are adverse consequences to have low emotional
intelligence. These includes:-
Relationship Problems
Rage in the Workplace
Poor decision making capability
failure to advance in career
20. How EQ succeeds IQ
• Emotional Intelligence explains why in-spite of equal
intellectual capacity, educational background,training
or experience some people excel while others of same
calibre and high educational degree lag behind.
• Emotional Intelligence is the dimension of intelligence
responsible for our ability to manage ourselves and
our relationship with others.
22. 8 Tips to control your emotions
Take 30 belly-breaths
Get good knowledge
Redirect your mind
Don’t forget to eat
Ask yourself: is this useful?
Observe the feeling
Stay in the present
Find good ways to relax