Being a Diversity Leader : flexing your style

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di·ver·si·ty
/diˈv
ərsitē/
Noun
The state of being diverse; variety
A range of different things

Why that supermarket?
Price

Location

Offering

Service

The 3A’s excellence model

BRIDGE

Creative
Informative
Empowering
Fun
Innovative

BRIDGE
Creative
Informative
Empowering
Fun
Innovative

» Genuine empathy
» Going the extra mile for the
»
»
»
»

»

customers
First time resolution
Emotionally intelligent
Great at handling
complaints
Excellent relationship
builders
Considerate

» Great problem-solvers
» Structured conversation
»
»
»
»

control
Solutions focused
Efficient
No messing approach
No panic approach to
complex situations

Strong
Decisive
Results-oriented
Forthright in stating their
opinion / making requests
» Not afraid to make a
decision
» Highly self-critical
»
»
»
»

How does your communication style work with others?

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