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#SalesSummit | @kurtshaver
#SalesSummit | @kurtshaver
Building a
Social Selling Culture
Turning Bottoms-Up Tactics Into Top-Down Strategies
Kurt Shaver
#SalesSummit | @kurtshaver
kurt@thesalesfoundry.com
@kurtshaver
#SalesSummit
#SalesSummit | @kurtshaver
Agenda
#SalesSummit | @kurtshaver
Social Business
Social
Selling
#SalesSummit | @kurtshaver
Social Business
Social
Selling
#SalesSummit | @kurtshaver
Social Business
Social
Selling
Isn’t LinkedIn just
for finding a job?
#SalesSummit | @kurtshaver
The Aberdeen Group
31%Greater team quota attainment
with social selling techniques
LinkedIn = Social Media
Talk to
Marketing
#SalesSummit | @kurtshaver
Marketing Sales Rep
B2B Lead Sources
My salespeople
know how to use
LinkedIn.
VP of Sales
500+ Connections
#SalesSummit | @kurtshaver
My salespeople
know how to use
LinkedIn.
VP of Sales
500+ Connections
#SalesSummit | @kurtshaver
My salespeople
know how to use
LinkedIn.
VP of Sales
500+ Connections
#SalesSummit | @kurtshaver
Managed
Strategy and
Formal
Training
Every Rep for
Themselves
Stages of Sales Technology Adoption
#SalesSummit | @kurtshaver
Managed
Strategy and
Formal
Training
Every Rep for
Themselves
Stages of Sales Technology Adoption
#SalesSummit | @kurtshaver
Managed
via System
Strategy and
Formal
Training
Every Rep for
Themselves
Stages of Sales Technology Adoption
#SalesSummit | @kurtshaver
Degree of Difficulty
#SalesSummit | @kurtshaver
Degree of Difficulty
#SalesSummit | @kurtshaver
Degree of Difficulty
#SalesSummit | @kurtshaver
The Players
#SalesSummit | @kurtshaver
The Players
VP of Sales
Goals and
Executive Support
#SalesSummit | @kurtshaver
The Players
VP of Sales
Goals and
Executive Support VP Marketing
Creator of Content
#SalesSummit | @kurtshaver
The Players
VP of Sales
Goals and
Executive Support VP Marketing
Creator of Content
Enthusiastic Top Rep
Lead by Example
#SalesSummit | @kurtshaver
The Players
VP of Sales
Goals and
Executive Support VP Marketing
Creator of Content
Enthusiastic Top Rep
Lead by Example
Sales Manager
Reinforce during
Account Reviews
#SalesSummit | @kurtshaver
The Players
VP of Sales
Goals and
Executive Support VP Marketing
Creator of Content
Enthusiastic Top Rep
Lead by Example
Sales Manager
Reinforce during
Account Reviews
Sales Ops
Communications
and Measurement
#SalesSummit | @kurtshaver
3 Steps
#SalesSummit | @kurtshaver
3 Steps
#SalesSummit | @kurtshaver
3 Steps
#SalesSummit | @kurtshaver
3 Steps
#SalesSummit | @kurtshaver
1. Set Goals
Sales
Appointments
Social Influence
Connections, Introductions,
Groups, Posts
#SalesSummit | @kurtshaver
1. Set Goals
Sales
Appointments
Social Influence
Connections, Introductions,
Groups, Posts
#SalesSummit | @kurtshaver
1. Set Goals
Sales
Appointments
Social Influence
Connections, Introductions,
Groups, Posts
#SalesSummit | @kurtshaver
1. Set Goals
Sales
Appointments
Social Influence
Connections, Intros, Posts
#SalesSummit | @kurtshaver
Examples:
Insurance: Connect with ABCs
#SalesSummit | @kurtshaver
Examples:
Insurance: Connect with ABCs
IT VAR: Intros outside of IT
#SalesSummit | @kurtshaver
Examples:
Insurance: Connect with ABCs
IT VAR: Intros outside of IT
Staffing: Post co. blog and external source
#SalesSummit | @kurtshaver
2. Training
2. Training
Knowledge
2. Training
Knowledge Discipline
2. Training
#SalesSummit | @kurtshaver
Elements
Profile Network Prospect Engage
#SalesSummit | @kurtshaver
It Takes Time
#SalesSummit | @kurtshaver
2. Training Options
Miller-Spin-
Centric
#SalesSummit | @kurtshaver
2. Training Options
Marketing
Intern/Social
Media Wiz
Miller-Spin-
Centric
#SalesSummit | @kurtshaver
2. Training Options
Marketing
Intern/Social
Media Wiz
Socially Savvy
Top Rep
Miller-Spin-
Centric
#SalesSummit | @kurtshaver
2. Training Options
Marketing
Intern/Social
Media Wiz
Socially Savvy
Top Rep
Traditional Sales
Training Company
Miller-Spin-
Centric
#SalesSummit | @kurtshaver
2. Training Options
Marketing
Intern/Social
Media Wiz
Socially Savvy
Top Rep
Traditional Sales
Training Company
Miller-Spin-
Centric
Certified Social
Selling Specialist
How are we going to pay
for social sales training?
1. Take from other budgets
2. Co-op funds for resellers
3. Roll up of assn. or dealers
4. Rep’s own wallet (reimburse?)
5. HR career development funds
#SalesSummit | @kurtshaver
3. Manage
What has been your
highest viewed post
this month?
Does anyone here
have high-level
connections at that
account?
How many new
appointments have
you booked using
LinkedIn?
#SalesSummit | @kurtshaver
LinkedIn Connections of Sales Reps
Se…
0
50
100
150
200
250
300
350
400
450
500
Recommen…
Rep14
Rep1
Rep26
Rep8
Rep27
Rep28
Rep3
Rep28
Rep27
Rep32
Rep30
Rep13
Rep4
Rep17
Rep33
Rep19
Rep31
Rep10
Rep35
Rep20
Rep15
Rep22
Rep31
Rep2
Rep24
Rep21
Rep29
Rep6
Rep5
Rep11
Rep16
Rep23
Rep25
Average
400
15 18 27 33 49 65 78
99 116129145151
178 179 185 195
227 228 235 248 257276
312
335 339
359
379
399
500 500 500 500 500
235
400
178
125
189
245264
204
432
342
411
378
234
428
467
406
488 500
463
500
432
500
431 422 432
463
500 500 500
485 500 500 500 500 500
407
# of Connections
#SalesSummit | @kurtshaver
Se…
0
50
100
150
200
250
300
350
400
450
500
Recommen…
Rep14
Rep1
Rep26
Rep8
Rep27
Rep28
Rep3
Rep28
Rep27
Rep32
Rep30
Rep13
Rep4
Rep17
Rep33
Rep19
Rep31
Rep10
Rep35
Rep20
Rep15
Rep22
Rep31
Rep2
Rep24
Rep21
Rep29
Rep6
Rep5
Rep11
Rep16
Rep23
Rep25
Average
400
15 18 27 33 49 65 78
99 116129145151
178 179 185 195
227 228 235 248 257276
312
335 339
359
379
399
500 500 500 500 500
235
400
178
125
189
245264
204
432
342
411
378
234
428
467
406
488 500
463
500
432
500
431 422 432
463
500 500 500
485 500 500 500 500 500
407
# of Connections
+5,994 L1
+1,000,000 L2
+XX,XXX,XXX L3
LinkedIn Connections of Sales Reps
Website Visit
Trade Show
LinkedIn
Twitter
Track social lead sources the
same way as traditional lead
sources
Social Selling Dashboard
#SalesSummit | @kurtshaver
3 Steps
#SalesSummit | @kurtshaver
Find Out How Your Team is Doing
• 10 LinkedIn KPIs
• Compare to industry
benchmarks
• Establish baseline
#SalesSummit | @kurtshaver
Find Out How Your Team is Doing
thesalesfoundry.com/score
*Report fee waived through April for qualified companies of 25+ reps
• 10 LinkedIn KPIs
• Compare to industry
benchmarks
• Establish baseline

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