This document discusses the concept of user experience design. It defines user experience as focusing on the user throughout the design process and meeting the user's needs. It outlines the roles on a user experience team, including user researchers, information architects and designers. It also discusses principles of user experience design such as understanding user behavior, planning for iterations, and ensuring designs are usable and enjoyable. It emphasizes the importance of usability testing.

1. Web User Experience ARTD 302 April 17, 2008 Keith Instone keith<year>@instone.org © 2008 Keith Instone

5. Web usability old guy (like Steve) Baltimore Maryland, March, 16, 2002

10. Layers of the (web site!) user experience from http://jjg.net/elements/

11. From http://terremoto.net/uxcosmos/

13. User research – “Users in the Mist”

14. UE Design (flows and models) Step 1. Users search and browse for the right type of card. Step 2. Examine and customize individual cards. Step 3-4. Preview and/or attempt to send card.

15. UE Design (wireframes, UIs)

18. Don’t fight biology Red text Light blue text

19. Understand behavior (from you know what)

20. It is not as new as you think http://usability.gov/

21. You are not as special as you think (“web design patterns”)

23. It should be usable and enjoyable

25. Think outside the box