interAnalytics
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Personal Information
Entreprise/Lieu de travail
Petit Lancy, Geneva Switzerland
Secteur d’activité
Technology / Software / Internet
Site Web
www.interanalytics.ch
À propos
InterAnalytics 360 ̊ is real interaction analytics which truly understands human, conversational interaction through a proprietary NLU system (Natural Language Understanding). With iA-360 ̊ customer satisfaction can be reliably predicted by automatically analyzing all conversations capturing customers satisfaction and dissatisfaction in near real time and it also provides agents the tools and motivation to self-evaluate and self-train.
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Mots-clés
analytics interaction mining call centre
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Interanalytics iA360

il y a 12 ans • 510 Vues

Interaction Mining: the new frontier of Call Center Analytics

il y a 12 ans • 1128 Vues
Personal Information
Entreprise/Lieu de travail
Petit Lancy, Geneva Switzerland
Secteur d’activité
Technology / Software / Internet
Site Web
www.interanalytics.ch
À propos
InterAnalytics 360 ̊ is real interaction analytics which truly understands human, conversational interaction through a proprietary NLU system (Natural Language Understanding). With iA-360 ̊ customer satisfaction can be reliably predicted by automatically analyzing all conversations capturing customers satisfaction and dissatisfaction in near real time and it also provides agents the tools and motivation to self-evaluate and self-train.
Mots-clés
analytics interaction mining call centre
Tout plus