The document discusses best practices for desktop virtualization. It categorizes users into five groups - task workers, remote workers, guest workers, office workers, and mobile workers - and identifies common requirements and suitable delivery technologies for each. The key recommendations are to start by targeting a specific user segment, choose the proper delivery method for that segment, understand associated infrastructure needs, scale solutions gradually, and consider return on investment between capital and operational expenditures.

1. Desktop Virtualization Best Practices
Sean Connelly
Citrix Systems

2. User Categorization
Task Workers Remote Workers Guest Workers Office Workers Mobile Workers
factory worker offshore workers university computer lab finance sales
retail clerk outsourcers, contractors training center operations executives
bank teller branch offices marketing field service
credit card call center tele-workers administration
Requirements
• simple • secured access and control • rich PC experience • rich PC experience • offline access
• locked down • location and device flexibility • instant resets • personal • secure
• few apps • diverse apps and users • standard app set • diverse apps and users • diverse apps and users

3. Delivery technology
Task Workers Remote Workers Guest Workers Office Workers Mobile Workers
Hosted Hosted Hosted Local Virtual apps Local
shared VM-based Blade PC Streamed Installed VM-based
desktops desktops desktops desktops desktops desktops
server side compute client side compute

4. Desktop Virtualization Best Practices
• Start with specific user segment
• Choose proper delivery method
• Understand infrastructure needs
• Scale in steps
• ROI – CAPEX vs OPEX