World Food Program case study. Pain points: why we desperately needed to combine 45 old sites into one shining new one. Our inspirations: where did we find our ideas, and how did we figure out what our users needed? Constraints: how we strategically limited certain parts of the new site for the greater good of the users. Results: how we rolled it out to our users across the globe, and what’s next.

1. How to create an ultra-simple,
award-winning and user-focused
intranet with a 3-person team
Jordan Cox, Daniela Pizzurro

5. “The site is too cluttered
and not easy to navigate”

6. Our old search
engine (pictured)

7. Siloed sites with
unique structures

8. No serious governance

9. Taking things away is painful

11. Never use a
long word
where a short
one will do

12. Minimalism

13. Content types / templates

14. Introducing UX to everyone

15. Constraints & inline guidance

17. The intranet should
be mobile-friendly

18. Search usage
is up
55%
on the new intranet

19. Collaboration
25%
shared content

20. Task Old site New site
Get sick leave 22 55
Get building pass 45 69
Calculate allowance 43 55
0 – 30: very difficult
30 – 60: difficult, or “fairly”
difficult
60 – 70: plain English
Improving readability

21. (in South Sudan)
a
from
8
seconds per page
to
3.27
seconds per page

22. Just because you build it doesn’t mean they will come

23. No “lift and shift” migration

24. Since we re-launched...

25. Thank you!