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Top 2018 Trends and Predictions

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Here at ion, we believe the future is ours and in keeping with our values, we invite you to watch our 2018 trends webinar - “Top 2018 Trends and Predictions” recorded on January 24.

This hour-long session highlighted three critical trends in content marketing that you need to act on PLUS perspectives from our experts in customer engagement, product marketing, sales, and content strategy. Are you ready for 2018?

Publié dans : Marketing

Top 2018 Trends and Predictions

  1. 1. T R E N D S
  2. 2. Tweet Us @ioninteractive #ionwebinar
  3. 3. Jay Ojea Senior Product Specialist Stephanie Mansueto Content Strategist in 
 Creative Services Presenters Audrey Ross Director of Customer 
 Engagement Missi Carmen Director of Marketing Asa Hochhauser Director of Sales
  4. 4. Topics Content Strategy for Interactive Content 1 Personalization Impact on Prospect & Customer Engagement2 Interactive Design Trends 3
  5. 5. Content Strategy 
 for Interactive Content
  6. 6. Trend: Wide adoption of documented content marketing strategy in 2017. Here at ion, we believe the starting point of a successful strategy begins with identifying the goals and lifecycle of the content piece. Stephanie Mansueto
 Content Strategist in Creative Services

  7. 7. Term: Lifecycle Before starting down the path of interactive content, document the lifecycle of a single piece of content: where it will live, who will interact with it, what success looks like and when it will be retired. Stephanie Mansueto
 Content Strategist in Creative Services

  8. 8. Trend: New content flooded every industry and with it, created challenges for marketers fighting to capture customer attention. With this influx of content, many businesses experienced consumer fatigue. Audrey Ross Director of Customer Engagement
  9. 9. Prediction: The content lifecycle will rise. 2018 will see marketers marry the static with interactive content from conception, to creation, distribution, and measurement. Stephanie Mansueto
 Content Strategist in Creative Services

  10. 10. Tip: Testing • Customer Funnel: prospects vs. existing vs. both • Content Placement: website, device, app, email, landing page • Defined Actions: click, scroll, hover, reveal, slide, submit • Experience Type: quiz, eBook, white paper, configurator Stephanie Mansueto
 Content Strategist in Creative Services

  11. 11. Prediction: Interactive content will be used as a tool woven throughout the conversion funnel to drive results in the discovery, consideration and decision stages. Audrey Ross Director of Customer Engagement
  12. 12. Tip: Interactive Content by Stage • Awareness: quizzes, assessments, calculators, infographics • Consideration: ebooks, white papers, configurators, solution finders, calculators • Decision: solution planners, calculators, configurators Audrey Ross Director of Customer Engagement
  13. 13. Personalization 
 Impact on Prospect & Customer
 Engagement Strategies
  14. 14. Trend: “Only (45%) agree that marketers are getting personalization right. …the proportion satisfied with the level of personalization in their own organizations is low at 30%…” 2017 Researchscape International Missi Carmen
 Director of Marketing

  15. 15. Trend: Two-thirds (67%) respondents approach personalization with rule-based targeting to segments versus the more advanced algorithmic 1-to-1 approach (13%), with 20% using both. 2017 Researchscape International Missi Carmen
 Director of Marketing

  16. 16. Trend: 60% of marketers struggle to personalize content in real- time, yet 77% believe real-time personalization is crucial to capturing prospects during micro-moments. Adobe Campaign Real-Time Marketing Insights Study Asa Hochhauser Director of Sales
  17. 17. Prediction 1: 2018 will demand that personalization use collected data interwoven into dynamic and engaging content throughout each stage in the customer lifecycle. Missi Carmen
 Director of Marketing

  18. 18. Prediction 2: 2018 will see an increase in Build Your Own Solution. For example, Solution Builders for Bars, Shoes, Grocery Lists, Meals, Plans (B2B). Missi Carmen
 Director of Marketing

  19. 19. Prediction: To succeed, to achieve prospect engagement, Sales Teams will require the combined use of interactive content and automation solutions to create a true personalization strategy that supports each stage of the funnel. Asa Hochhauser Director of Sales
  20. 20. Prediction 1: Increase in demand for data collection and click activity, from interactive content. Result = tracked user behaviors and actions will be optimized to improve prospect and customer experience. Audrey Ross Director of Customer Engagement
  21. 21. Prediction 2: Logic and scoring tactics will be required within interactive content to help the content feel more dynamic and personalized to the user. Audrey Ross Director of Customer Engagement
  22. 22. Interactive Design 
 Trends for 2018
  23. 23. Trend: In 2017, website and landing page design focused on clean and usable experiences. We saw a shift towards more standardized framework. Jay Ojea
 Senior Product Specialist

  24. 24. Trend: 2017 saw a heavy usage of responsive design which improved device load but not necessarily the messaging. Not a good thing. Stephanie Mansueto
 Content Strategist in Creative Services

  25. 25. Tip: Get With It Responsive design won't fix your content problem. Don’t fall into the trap of moving to responsive to make a mobile website without first dealing with your content problem. Stephanie Mansueto
 Content Strategist in Creative Services

  26. 26. Prediction: Increased focus on simplifying designs for usability. Jay Ojea
 Senior Product Specialist

  27. 27. Prediction: In 2018, we will see an increased focus on creating personalized experiences that solve user pain points rather than being flashy or radically different than competitors. Stephanie Mansueto
 Content Strategist in Creative Services

  28. 28. Live Chat! Questions? Comments? What are your thoughts? @ioninteractive #ionwebinar
  29. 29. T R E N D S

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