ISSIP Progress and BOD Call - 20220727.pptx
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ISSIP Progress Update and Board of Directors (BOD)call July 27, 2022 https://issip.org/progress_bod_calls/ Terri Griffith, ISSIP President https://www.linkedin.com/in/terrigriffith/ Michele Carroll, ISSIP Executive Director https://www.linkedin.com/in/mmcarroll/ Recording: https://youtu.be/LUBORYJz5mw
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ISSIP Progress and BOD Call - 20220727.pptx
- 1. ISSIP Semi-Annual Progress Call with the Board of Directors
- 2. Welcome July 2022 Board of Directors & Progress Reports Terri Griffith ISSIP President 2022 Keith Beedie Chair in Innovation & Entrepreneurship Simon Fraser Unv Vancouver, Canada
- 3. Transitions Yassi Moghaddam ● New Member of the ISSIP Board of Directors ● Executive Director & Lecturer, HCI Program, UC Santa Cruz ● Past Executive Director - ISSIP Michele Carroll ● Executive Director - ISSIP ● Founder and President, Carrollco Marketing Services ● Past President, Innovation Chair CSCMP Silicon Valley / SF
- 4. Agenda Michele Carroll Executive Director, ISSIP Founder & President, Carrollco Marketing Silicon Valley 12:00-12:05 Welcome & Transitions Terri Griffith 12:05-12:10 Today’s Agenda Michele Carroll 12:10-12:25 Excellence Awards Jim Spohrer 12:25-12:30 Strategy Council Utpal Mangla 12:30-12:35 ISSIP Events (Discovery Summits, Weekly Speaker Series & Publishing) Jim Spohrer 12:35-12:40 Conferences Jim & Terri 12:40-12:45 ISSIP Digital Platform Michele and Yassi 12:45- 1:00 Discussion, Volunteering Terri
- 5. Service Excellence Awards ● Cisco: Advanced Automation with Machine Reasoning – for Impact to Innovation ● Cisco Customer Experience (CX) Business Critical Services (BCS) Design Insights … for Impact to Business ● Abii by Van Robotics for Impact to Society Ralph Badinelli Virginia Tech Awards Chair ISSIP President 2017 ISSIP Board of Directors
- 6. 2022 Service Innovation Impact Awards
- 7. Ralph Badinelli Virginia Tech Awards Chair ISSIP President 2017 ISSIP Board of Directors
- 8. Strategy Council ● Comprised of Institutional Members ● Direction on Discovery Summits and ● Annual Topic Focus Utpal Mangla ISSIP Vice President 2022 General Manager, Industry EDGE Cloud; IBM Cloud Platform Toronto, Canada
- 9. ISSIP Engagement: Recognition, Events, Publishing & Ambassadors issip.org/2022-upcoming-events/ ● Discovery Summits, Discovery Cafes & Custom Events ○ DS: Future of Expertise 1 (June 29) - Completed 108 Registered ○ DC: Tacit Knowledge Management (Aug 11) - contact Jim Spohrer ○ DS: Future of Expertise 2 (Sept 28) - Registration Open ● Weekly Speaker Series ○ Including BEP authors - Compo (Strategy), Taylor (FinTech) ○ Including Excellence awardees ○ Recruiting additional volunteers in ISSIP Slack ● Awards Received by Members ○ Badgr.com - 9 Badges, 350 Awarded ○ Recruiting new lead volunteer for Excellence Awards ● Upcoming Conferences ○ HSSE: July 24-28 (see Blog post) ○ HICSS: Jan 3-6 ○ IESS: Feb 15-17 ● Business Expert Press Books ○ Service Systems and Innovations In Business And Society: 51 published books ○ Collaborative Intelligence: 12 published books ○ Call for book proposals: https://issip.org/books-and-collections/ ● Finances (Jan 1, 2022 - July 27, 2022) ○ Income: $62,303.25, Expenses (-$83,526.67), Net: (-$21,223.42) ○ Balance: Checking: $112,609.44, Savings (for ISSIP Foundation): $21,057.49 Jim Spohrer Co-Founder & Member of ISSIP Board of Directors Silicon Valley
- 10. Call for Volunteers! ● August 2022: ISSIP VP 2023, President 2024 - Self-Nominations Welcomed! ● Immediate Need: ISSIP University-Industry Collaboration Leader ● Immediate Need: ISSIP Excellence in Service Awards Program 2023 Leader ● Immediate Need: ISSIP Future of Expertise 2 - Lead Author for Whitepaper Contact: Michele@ISSIP.org
- 11. Some Volunteer Shout Outs! ● Congratulations to Cecilia Lee (ISSIP Newsletter Editor in Chief) for fantastic interviews with ISSIP Ambassador posted to ISSIP YouTube, as well as great Service Design Blog Posts, co-authored with Utpal Mangla(ISSIP VP 2022) ● Thanks to ISSIP Ambassador Christine Ouyang for volunteering to be Ambassador Program Leader, and all the ISSIP Ambassadors engaged in connecting ISSIP with other organizations. ● Thanks to Larry Hiner, ISSIP Ambassador APQC, for arranging Cindy Huber (APQC Executive Director) as panelist at “Future of Expertise 1” Discovery Summit ● Thanks to all ISSIP Event speakers, ISSIP Book BEP authors, and congratulations to all those in the community that earned ISSIP Badges. ● Thanks to Christine Leitner, Clara Bassano, Walter Ganz, Deb Satterfield for a great Human-Side of Service Engineering Conference 2022 underway and selecting best papers for ISSIP recognition awards. ● Finally, thanks to many other ISSIP Volunteers who serve roles on the ISSIP Leadership Team!
- 12. Web Platform & Infrastructure UCSC Capstone Project ● Preliminary Findings ● Next Steps ● Interim Website Update ● Infrastructure Progress
- 13. Discussion and Next Steps issip.org/pages/home/membership/ Please ask your colleagues to join us ● Volunteer opportunities ● Join us for the September Discovery Summit Terri Griffith ISSIP President 2022 Keith Beedie Chair in Innovation & Entrepreneurship Simon Fraser Unv Vancouver, Canada Contact: Michele@ISSIP.org
- 14. Zoom Chat 00:46:37 Terri Griffith: Welcome to all on-line! I'll be tracking the chat whenever I'm not presenting 00:58:06 Heather Yurko: We lost audio 00:58:10 Terri Griffith: yes 00:58:13 Chris: same here 00:58:28 Chris: the audio is back now 01:04:41 Deb Stokes: Hmmm, that university-Industry collaboration sounds interesting - I'll follow up with Michele on requirements and possibilities! 01:05:59 Terri Griffith: Excellent, Deb. I'm very much hoping for a greater focus on early career members -- both students and new in their careers. The Univ-Industry collaborations are critical there. 01:07:10 Davor Meersman: Very nice to reserve time for this part 01:07:37 Piyush: Excellent updates and programs ! 01:08:04 Yassi Moghaddam: @Deb count me in. 01:14:51 Terri Griffith: discussion and ideas up next in the agenda 01:19:07 Deb Stokes: LOL noticed I was quiet ;D
- 15. 01:26:04 Terri Griffith: Yassi noting internships and capstone projects as key for undergrads -- and jobs. I was speaking about both academic and industry early career members. 01:28:51 Terri Griffith: Love a hackathon approach! 01:30:44 Deb Stokes: Absolutely agree - let's find out what current thinking on this topic is. 01:32:35 Terri Griffith: @Deb - Hila Lifshitz-Assaf is a new ambassador and an expert on industry hackathons. She's at NYU. I'll be seeing her in a couple of weeks and will start the conversation 01:33:24 Deb Stokes: Would be great to connect on that - we work with some folks at NYU so excellent to meet another one! 01:34:19 Terri Griffith: Hila did a great interview introduction for us: https://www.youtube.com/watch?v=YZ0hBXq9LOw
- 16. 01:35:59 Ralph: yes the loss of trust...good point 01:36:49 Patrick Consorti: To cross the generation gap it could be interesting to explore a new form of mentorship program pairing very experienced experts with young students to work on topic of interest. 01:37:04 Ralph: agree 01:37:32 Ralph: very good point 01:37:33 Deb Stokes: Everyone, great session and lots to look forward to with ISSIP! Must drop for another call now. 01:37:38 Patrick Consorti: The leaders of today paired with leaders of tomorrow. 01:37:55 Heather Yurko: Love that Patrick! 01:38:08 Heather Yurko: Great session @ISSIP team :) 01:38:09 Annie Hardy: That's fantastic. 01:38:28 Piyush: Grat job ISSIP team 01:38:30 Davor Meersman: Thanks all, inspiring as always! Cheers 01:38:46 Ralph: I write about topics like this at s3t.org and here is a piece that covers the caring economy https://www.s3t.org/s3t-apr-10/
Notes de l'éditeur
- Link to agenda: https://docs.google.com/document/d/1_S1KNnqPFQcykBT4fTaqhJ3xEZ3PnFdCVEv8TvYQeIs/edit
- Welcome to the first half Board of Directors and Progress Reports session of ISSIP. My first seven months as President have highlighted how we all learn, build, and share across our domains of service innovation and across all stages of our careers.
- The year started out with significant changes -- both with great expansions to our network. We are happy to share that Yassi Maghaddam has joined the ISSIP board of directors and taken on the role of Exec Dir at UC Santa Cruz’s Human Computer Interaction Center. As Yassi made her move, the exec comm launched a global search. We had superb candidates and I’m happy to introduce Michele Carroll as our new Exec Dir. Michele comes with extensive experience in marketing, business development, and served as Past President and Innovation chair of the Council for Supply Chain Management Professionals Silicon Valley SF. As we build our institutional memberships, Michele is working one day a week and we are working diligently to increase her time. Michele will lead us through the rest of the program.
- Thank you Terri, and my thanks and welcome too - to everyone who has been able to make the time to attend here in person today, and patch in online. We appreciate your engagement with ISSIP! We will cover a good deal of information in our single hour together, in 5 minute updates from leaders in each of the key areas of focus or paths to engagement with ISSIP – shown here on our agenda in the color blocks you might be familiar with, if you’ve visited our website - ISSIP.org lately. On the website you can click through for more about ISSIP happenings, past, present and upcoming in each area. First up, Jim Spohrer will present, actually here in person for two and virtually to one, the ISSIP Service Excellence Awards for 2022 announced in the Spring(GREEN). Service Innovation Excellence with Impact to Business, to Innovation and to Society. ISSIP 2022 VP, Utpal Mangla, will give us a 5 minute update from the ISSIP Strategy Council which he co-chairs along with Deb Stokes. Then Jim will recap 2022 Events, from Discovery Summits to the weekly speaker Series and Publishing. Jim and Terri will share a bit about 2022 Conferences ISSIP is involved in, followed by myself and Yassi Moghaddam, with an update on ISSIP’s digital platform development work generally and the UCSC HCI Capstone project slated for completion in the upcoming Fall semester. Finally, ISSIP president, Terri Griffith, will facilitate final Q&A, discussion and recap current ISSIP Volunteer openings – Before we wrap the zoom call and those here in Silicon Valley (who can stay), will better connect over a light lunch together. With that, let me turn it over to Jim Spohrer- and shift over here to take a few pictures!
- Congratulations Ralph - as outstanding volunteer and contributor
- The strategy council has a more formalized role beginning in this year. Opened year with a meeting of the members, co-chx`aired with Heather Yurko and facilitated by Alice Pollard. Resulted in our annual focus on the Future of Expertise. Now assessing how the first Discovery summit met the goals as we prepare for our second summit in September. Heather will lead a session taking us into 2023.
- Jim & Terri
- Link to agenda: https://docs.google.com/document/d/1_S1KNnqPFQcykBT4fTaqhJ3xEZ3PnFdCVEv8TvYQeIs/edit
- Link to agenda: https://docs.google.com/document/d/1_S1KNnqPFQcykBT4fTaqhJ3xEZ3PnFdCVEv8TvYQeIs/edit
- Michele - We want to view our website as the digital platform for individual and institutional member awareness and engagement in the many paths to involvement with ISSIP. Yassi will share an update with you on the HCI graduate student Capstone project begun in the Spring of 2022 and targeting completion in the Fall, which will inform a comprehensive website redesign. In the meantime, Jim and Stephen Spohrer are making excellent progress with back-end automation of processes to improve ISSIP operational efficiency - around generating badging and certificates, registering speakers for the weekly speaker series across time zone and info, for example on our 50+ ambassadors as their information changes. And I’ve been working with the EC, Terri and Jim - leveraging our inside access to my Carrollco Marketing design team - to freshen up the visuals and content section by section over time. VERY MUCH ongoing and to be viewed as preliminary, until we hear recommendations from the Capstone student project - and hopefully undertake a comprehensive redesign of ISSIP’s digital platform in 2023. Yassi:
- We hope you’ve been energized by this call -- I know I am each time we have the chance to get together. Jim has mentioned the great work that Ralph did with the Awards committee and that we have a great opportunity for volunteer leadership available now. Thank you all for joining us -- those of you on zoom and those in person. If you weren’t able to join in person, we hope you can in the future. We’re going to sign off the zoom now as the Silicon Valley people move to lunch and networking. Be well and we hope to see you on Sept 28th for the second installment of our Future of Expertise Discovery Summits. All best!
- Welcome to the first half Board of Directors and Progress Reports session of ISSIP. My first seven months as President have highlighted how we all learn, build, and share across our domains of service innovation and across all stages of our careers.
- Welcome to the first half Board of Directors and Progress Reports session of ISSIP. My first seven months as President have highlighted how we all learn, build, and share across our domains of service innovation and across all stages of our careers.
- Welcome to the first half Board of Directors and Progress Reports session of ISSIP. My first seven months as President have highlighted how we all learn, build, and share across our domains of service innovation and across all stages of our careers.