1. COMMUNICATION
Presented by,
K.I.E. Dharmasiri
08/MS/120
Department of business management

2. Overview
 What is communication
 Process of communication
 Barriers for communication
 Types of communication

3. What is communication
 Communication is the transfer and
understanding of meaning.
 Communication is the process by which
information is exchanged and understood
by two or more people.

4. Process of communication
Message Channel Receiver
Encoding Decoding
Feedback
Sender Understanding

5. Barriers for the communication
 Emotions
 Filtering
 Information overload
 Language
 National culture
 Badly expressed message
 Semantic problems

6. Types of communication
 Based on communication channels
verbal communication-Oral &
written communication using words.
Nonverbal communication- Message sent
through human actions & behaviors rather
than words.

7.  Based on style & purpose
Formal communication- Communication
that flows based on official chain of
command.
Informal communication- Communication
that is not defined by the organization’s
hierarchy.

8. Summary
