BMC Analytics: Reduce time to action on BSM

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BMC Analytics: Reduce time to action on BSM

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Disclaimer
 All other trademarks, service marks and logos used in this webinar are the
trademarks, service marks or logos of their respective owners.
 The views expressed in this webinar are views of the speakers and do not necessarily
reflect the views of Vyom Labs Pvt. Ltd.

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Topics
 Introduction and benefits of BMC Analytics
 Architecture of BMC Analytics
 Integration of BMC Analytics with BMC Remedy ITSM and SAP Business Objects
 Viewing predefined reports for Incident Management, Service Level Management etc.
 Customizing reports of BMC Analytics

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Introduction
& Benefits of BMC Analytics

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BMC Analytics Introduction
 BMC Analytics for Business Service Management (BSM) provides out-of-the-box
interactive reporting and analysis, so non-technical users can quickly slice and dice
data to uncover trends and details associated with how IT is supporting business
services and goals.
 BMC Analytics provides reporting capabilities that enable point-and-click analysis and
reporting across business service configurations, linking incident and problem data
(from BMC Remedy Service Desk) with configuration and relationship data (from the
BMC Atrium CMDB) and contract, software license, lease, and warranty information
(from BMC Remedy Asset Management).

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Benefits of BMC Analytics
 Puts critical business intelligence at your finger tips to help you understand key business services
metrics.
 Improve support and decision-making for business services through interactive reporting and
analysis
 Provides a pre-built data “universe” that gives non-technical users the ability to intuitively
create their own reports in seconds – without programming
 Uses a Web-based interface for interactive, ad-hoc query and analysis
 Allows the scheduling and sharing of Web-based reports across an organization’s IT and business
users
 Reduce time-to-action on BSM improvements by delivering investigative analysis to the people
who need them, exactly when they are needed
 Cut down cost and improve efficiency through informed decision making
 Highly intuitive, graphical interface with right-time metrics aggregated across IT processes
 Drill-down and trending capabilities across business services
 A Web-based interface for interactive, ad hoc query and analysis and Optimize decisions and
accelerate results

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Architecture of BMC Analytics

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Internal Architecture of BMC Analytics

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Position of BMC Analytics from ITSM Standpoint

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Solution Architecture of BMC Analytics

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Integration of BMC Analytics with SAP Business Objects
& BMC Remedy ITSM

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Sample Use Case for BMC Analytics

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Sample Use Case for BMC Analytics
 Problem statement
Increase in lease payments over a period of time
 CIO:-Why did the lease penalties increase considerably higher in last month
compared with previous four Months?

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Sally:- Notices that the lease penalty was considerably higher in
the last month as compared with the previous four months.
Observing the
options
available in
BMC
Analytics for
BSM. Sally
suspects that
the leased
equipment
was not being
returned on
time.
Solutions

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Ad-hoc Report
 From the list of available fields, she also selects Asset ID, Asset Owner, and Actual
Return Date to include in this new report along with the custom variable.

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Result of the Use Case
 As a result of creating the ad hoc report and analyzing the data displayed in it, Sally is
able to identify the problem, as shown in the figure below.

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Email
 Looking at this data, her hypothesis is confirmed. The delay in returning the leased
equipment had definitely increased during the last month. This is what accounted for
the increase in lease penalties.
 She sends the results of her analysis to the CIO using the email facility in SAP Business
Objects. She explains the reason for the increase in lease payments.

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Login Procedure to BOXI
 Login

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Select Module
 Classes in the IT Service Management universe

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Ongoing Payments to Vendors
 This report displays payment history and details of current payments made to various
vendors. Drill-down reports show the details of payments sent to a particular vendor.

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Report detail view
Drill down option for
more analysis.

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Drill down report

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How to create an ad-hoc report?

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Adding required fields

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Running the Report query

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Report Parameters for the Use Case
Asset
ID
Serial
No
Owner Return
Date
Days in
Delay

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Sending Reports via Email
Asset
ID
Serial
No
Owner Return
Date
Days
in
Delay

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Incident Management Summary Report

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Incident Management Detail Report

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Service Level Management Report List

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Service Level Management Report

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Customization of Reports

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Tickets by SLA Consumed
The graph will show the count of tickets with the SLA consumption
of ticket.
The SLA consumption will be based on Resolution SLA.
· X – Axis – [0-30]% [30-60]% [60-90]% [Breached]
· Y – Axis – Ticket Count

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Tickets by SLA Consumed Summary Report
 2013-02-28 12:00:00 AM : 2013-03-03 11:36:52 PM

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Tickets by SLA Consumed Detail Report

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Q & A Session
Questions
Answ
ers

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Vyom Labs Pvt Ltd
Aditi Samruddhi, Baner, Pune,
India - 411045
Email: info@vyomlabs.com
Website: www. vyomlabs.com

BMC Analytics: Reduce time to action on BSM

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